If your machine appears to have No/Low Steam, follow these steps to resolve:
- Are there any lights on the touch pad controls when plugged in?
- Yes > Unplug machine and let it cool
- No > Go to No Power
- Press the steam trigger on the handle
- Does the handle spring back?
- Yes > Continue Troubleshooting
- No > Contact Us
- Does the handle spring back?
- Remove handheld pod from the extension wand
- Clean spray tip on handheld pod with a paperclip
- Fill water tank by opening the lid on top and pour in 12 oz. of distilled or demineralized water (recommended)
- Tap water can be used
- Does the metal ball with tube in the water tank reach the water?
- Yes > Continue troubleshooting
- No > Carefully shake pod until it is in the water
- Plug handheld pod in without foot or wand attached – test for steam
- Is there steam?
- No > Contact Us
- Yes > Attach Pod onto extension wand & foot > Test for Steam
- Is there steam in the foot?
- Yes > Great! Glad we could get you back to cleaning!
- No > Go to No Steam in the Foot
- Is there steam in the foot?
