HP50 Air Source Heat Pump
Product Information: Baxi Assure HP50 Air Source Heat Pump
(ASHP)
The Baxi Assure HP50 Air Source Heat Pump (ASHP) is a reliable
and efficient heating system for residential and commercial use. It
comes with a 2-year warranty as standard on the unit, magnetic
filter, and wired controller. There are extended warranty options
available for up to 5 years, subject to agreement with the Baxi
Specification Manager.
Warranty Guide
To activate the extended warranty, you can log in to your Baxi
Project Hub account. If there is no agreed extended warranty, you
can still register the 2-year warranty. For full terms and
conditions, please visit baxi.co.uk/trade/register-a-warranty.
Customer Support
If you want to become a Baxi Heat Pump Installer, you need to
complete the Baxi Heat Pump Installer training course. This course
is designed for delegates who are MCS or BPEC accredited or have an
equivalent heat pump certification. It provides in-depth knowledge
and practical skills on heat pump installation, maintenance, and
troubleshooting.
During the course, you will learn about different types of heat
pumps and their applications in various settings. The training
includes theoretical and practical sessions, including hands-on
training on the Baxi Air Source Heat Pump range. Additionally, you
will have a supervised day on-site for your first commission.
Becoming a Baxi Heat Pump Installer offers several benefits,
including access to training centers across the UK where
experienced trainers will help you become familiar with the Baxi
Air Source Heat Pump range. Baxi also offers free product
familiarization training and a range of specialist and accredited
courses to enhance your knowledge and qualifications, supporting
your success in the business.
To become a Baxi Heat Pump Installer, please speak to your
Specification Manager. For more information, visit baxi.co.uk/assurecontact.
Help and Support
If you have any detailed questions about the products, training,
or services offered by Baxi, please contact your Specification
Manager or visit baxi.co.uk/assurecontact.
For full information on warranty terms and conditions, please visit
baxi.co.uk/projecthub.
Baxi Heating UK Limited is registered in England and Wales with
company number 03879156 and registered Office address Brooks House,
Coventry Road, Warwick, CV34 4LL. VAT registration number is
604665837. Information is correct as of May 2023.
Baxi Assure HP50 Air Source Heat Pump (ASHP)
Warranty guide
Warranty information This information applies to the individual or organisation who is responsible for registering the Baxi Assure HP50 ASHP warranty.
Warranty period and activation
The Baxi Assure HP50 ASHP comes with a 2 year warranty as standard on the unit, magnetic filter and wired controller and extended options up to 5 years if already agreed through your Baxi Specification Manager.
How to activate the extended warranty:
· If the product has been commissioned by a Baxi Heat Pump Installer the product warranty can be registered directly through Baxi Project Hub and must be completed within 30 days of commissioning
· For all other installations, to activate the extended warranty a Baxi commissioning visit will need to be booked. To do this, visit baxi.co.uk/projecthub and login or create your Baxi Project Hub account to start the registration process. You will need to select Baxi to undertake the commissioning visit. On completion of commissioning the extended warranty and Benchmark will be registered on your behalf
If there is not an agreed extended warranty you can still login to your Baxi Project Hub account to register the 2 year warranty.
Up to 5 years extended options
Warranty key points for the Baxi Assure HP50 ASHP
· The Baxi Assure HP50 ASHP must be registered on Baxi Project Hub baxihub.co.uk
· Warranty registration must be completed within 30 days of commissioning
· The warranty start date commences from the date of commissioning
· The Benchmark checklist must be completed during commissioning. We recommend this is completed digitally using the Benchmark app
· The magnetic filter supplied with the Baxi Assure HP50 ASHP must be fitted during installation and registered through your Baxi Project Hub account. The warranty for the Baxi Assure HP50 ASHP will revert to 2 years if the magnetic filter is not fitted at installation or is removed
· The Baxi Assure HP50 ASHP and the magnetic filter must be serviced annually within 60 days of the anniversary of the commissioning date. This must be done in accordance with the procedure set out in the installation and maintenance manual
For full terms and conditions visit baxi. co.uk/trade/register-a-warranty
Customer support
What to do if an issue arises with the Baxi Assure HP50 ASHP: · If after you have visited the product
you believe there is a warranty failure, please contact our Technical Team on 03447 360092 (open 08.00 to 17.00 Mon to Fri) who will try and resolve the issue over the phone · If we need to send a Baxi Engineer out, we’ll book this in at a convenient time for you to meet us on site. During the booking you’ll be asked to provide card details for a preauthorisation in case it turns out not to be a warranty failure. In the event of a warranty failure, no charge will be made.
How to become a Baxi Heat Pump Installer
To become a Baxi Heat Pump Installer you need to complete the Baxi Heat Pump Installer training course. The course is for delegates who are MCS or BPEC accredited or have an equivalent heat pump certification. It will provide indepth knowledge and practical skills on:
· Design principles
· Installation and application requirements
· Commissioning
Delegates will also learn about the different types of heat pumps available and their applications in various settings. The course is delivered through theoretical and practical sessions, including hands-on training on the Baxi Air Source Heat Pump range and a supervised day on site for your first commission.
By becoming a Baxi Heat Pump Installer you will be able to:
· Understand the product and how to deliver the best possible design, installation and commissioning
· Directly commission Baxi air source heat pump products
· Register the Baxi ASHP extended warranty
We have training centres all over the UK where our experienced trainers will help you get comfortable with the Baxi Air Source Heat Pump range.
Baxi offers free product familiarisation training and a range of specialist and accredited courses, so you can gain all the knowledge and qualifications you need to run a successful business.
To become a Baxi Heat Pump Installer speak to your Specification Manager.
baxi.co.uk/assurecontact
Help and support
For full information on warranty terms and conditions please visit baxi.co.uk/projecthub
If you have more detailed questions about our products, training or services, we are here to help you. Please contact your Specification Manager or visit baxi.co.uk/assurecontact
Baxi Heating UK Limited is registered in England and Wales with company number 03879156 and registered Office address Brooks House, Coventry Road, Warwick, CV34 4LL. VAT registration number is 604665837 Information is correct as at time of publication (May 2023)
7846606-BAXI ASSURE ASHP INSTALLER WARRANTY
Contact your Baxi Assure Representative
Baxi
