My Hard Floor Expert® Canister Vacuum Has No Suction | Support

• This vacuum is equipped with variable suction
  • If experiencing low suction, verify at what level the suction is set
  • It can be adjusted through the Handle/Controller
• Confirm the door is latched shut
  • Door will not latch without the dirt container fully assembled and properly installed
• Verify the dirt container is not full
  • Empty if needed
• Inspect the pre-motor filter
  • Pull out dirt cup to see two pre-motor filters
  • The foam filter may be cleaned with warm water and mild detergent
  • Allow it to completely air dry (24-48 hours) before reinstalling
  • The white pleated filter can be shaken out, but not washed (Exception: Model #63X4C Pleated Filter can be washed)
    • If dark in color, a replacement filter will need to be ordered

• Check the motor duct for suction
  • Turn the machine on and feel for suction at the inner motor duct
    • If no suction at the motor duct, visit a BISSELL Authorized Service Center or Contact Us

• Test for suction at the inlet to the machine
  • Reinstall filters and dirt cup
  • Remove hose and check for a clog in the suction opening
    • If there is full suction at the front of the machine, there is a clog somewhere in the hose or attachments
• Check for suction from the hose
  • Reinstall hose on the machine
  • Remove extensions and handle from hose
  • Turn machine on and place hand over the end of the hose
    • If the hose is clogged, work the clog loose by massaging the clogged area and/or gently twisting the hose where it’s clogged until the clog works itself free
    • Make sure the hose is securely attached to the suction opening
    • Check the hose for cracks or holes
• Examine the extension wand and handle for clogs
  • Clogs in the extension wand can be removed by pushing a broom stick through wand and/or pushing something flexible with blunt edges through the handle
  • Be sure not to use anything that may scratch any of the components
• Check the post-motor filter on the back of machine for clogs
  • The Post-motor filter is not washable and should to be replaced when dirty
  • Push the tab on the filter door down and remove filter door

• If machine is blowing dust,
  • Verify the door is securely latched
  • The door will not latch without the dirt container fully assembled and in place
  • Confirm the filters are installed correctly
    • There is only one way each filter can go into the machine

If the machine is still blowing dust, visit a BISSELL Authorized Service Center or Contact Us