My Hard Floor Expert® Cordless Canister Vacuum Brush Is Not Turning | Support

My Hard Floor Expert® Cordless Canister Vacuum Brush Is Not Turning | Support

Note:  The turbine foot will only work on bare floors, it will NOT work on carpet or area rugs
  • Unplug Machine
  • Detach foot from extension wand by pressing blue release latch and pulling them apart
  • Turn foot over and, using a coin, unlock brush clip to access and remove brush roll
  • Lift brush roll out of place and clear away any debris
  • Grasp center of brush roll and spin the two end knobs
    • They should spin freely
      • If not, replace brush roll
    • To reinsert brush roll
      • Angle the extra knobbed end into place and then set the other end in place
      • Replace brush clip by first angling in the tabbed end, then lowering the clip into place
      • Using a coin, lock brush clip
  • Turn vacuum on and feel for suction at the end of the wand before reattaching
    • If no suction, please visit a BISSELL Authorized Service Center or Contact Us
    • If there is strong suction reattach foot to extension wand
      • Brush roll will only turn when used on bare floors
      • It is air driven based on the suction power of the machine
    • If suction is strong at end of wand without foot attached, but brush roll will not turn when being used on bare floors, a replacement turbine foot may be needed

 

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