My Big Green Complete® Deep Cleaner & Vacuum Has No Suction | Support

My Big Green Complete® Deep Cleaner & Vacuum Has No Suction | Support

  • Disconnect the hose
  • Unlatch the quick release hose door & lift out the tank
  • Verify the motor duct gasket is in place (if not in place, check underside of tank)
    • If missing, it should be replaced
  • Turn machine on & check for suction at motor duct

If no suction at motor duct, visit a BISSELL Authorized Service Center or Contact Us

  • Fill solution tank with water
  • Fit lid securely
  • Check the pre-motor filter
    • If dirty, it can be rinsed in warm water
    • Allow to completely dry (24 – 48 hours) before reinserting
  • The float in the dirty tank should be near the bottom of the tank
    • Float in down position suction should be fine
    • Float should be in the up position when tank is full
  • Remove all wands from grip trigger handle
    • check for suction at the grip trigger opening
  • Inspect tool
    • Remove debris
  • Hard Floor Tool Only:
    • Make sure pad is positioned correctly (not covering suction path)
  • TurboBrush Tool Only:
    • Remove from machine
    • Squeeze tabs on quick-release access plate to remove
    • Remove debris if found
    • Return access plate
  • Reinstall wand pieces
  • Press firmly together to secure
  • Turn on & check end of wand for suction
    • If no suction
      • Remove wand pieces
      • Push broom stick through each piece to clear
  • If machine has suction, but tool does not, replace tool

If all steps have been followed and machine still has no suction, visit a BISSELL Authorized Service Center or Contact Us

 

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