Dimplex Xlf5017-xd Series Electric Fireplace User Manual (+ PDF)

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XLF5017-XD Series Electric Fireplace

Product Information: – Product Name: XLF Series Electric Fireplace
– Model Numbers: XLF5017-XD, XLF6017-XD, XLF7417-XD, XLF8817-XD,
XLF10017-XD – Manufacturer: Dimplex – Website: www.dimplex.com
Product Usage Instructions: 1. Safety Precautions: – Before
attempting to install or use the electric fireplace, read the
entire user manual and familiarize yourself with the safety
instructions and warnings. – Always comply with the safety
instructions to prevent personal injury or property damage. 2.
Troubleshooting: – Refer to page 21 of the user manual for
troubleshooting guidance. 3. App: – Refer to page 22 of the user
manual for information about the mobile app associated with the
electric fireplace. 4. Exploded Parts Diagrams: – Refer to the
exploded parts diagrams provided in the user manual for a visual
representation of the various components and their positions within
the electric fireplace. 5. LED Configuration: – The LED
configuration is illustrated in the diagram provided in the user
manual. – The diagram shows the placement of the flame LED strip
and media LED strip. 6. Replacement Parts List (XLF5017-XD): – The
following replacement parts are available for the XLF5017-XD model:
– Remote Control (X-3002310100RP) – Heater Assembly
(X-2203860100RP) – Power Supply (X-2100250500RP) – Main Control
Board (500002258) – Relay Board (500002277) – Hidden Touch Controls
(500002274) – Temperature Sensor (NTC) (X-3001560600RP) – Flicker
Motor (X-2000550100RP) – Flicker Rod (X-5903960100RP) – Flame LED
Strip (2) (X-3002320100RP) – Flame LED Strip (X-3002320200RP) –
Media LED Strip (2) (X-3002350300RP) – Media Tray (X-5903790100RP)
– Medium Acrylic Crystals (X-1400150300RP) – 2 required – Large
Acrylic Crystals (X-1400130500RP) – Extra-large Acrylic Crystals
(X-1400170300RP) – Driftwood (X-0478800100RP) – Trim Assembly
(X-1037390100RP) – Hardware Kit (X-9602620400RP) – Side Panel
(includes 1) (X-1033820100RP) Note: The above replacement parts
list is specific to the XLF5017-XD model. Refer to the user manual
for replacement parts lists for other models. Please refer to the
complete user manual for detailed instructions on installation,
operation, maintenance, and troubleshooting of the XLF Series
Electric Fireplace.

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Service Manual
Models
XLF5017-XD – 6911580000 XLF6017-XD – 6911590000 XLF7417-XD – 6911600000 XLF8817-XD – 6911610000 XLF10017-XD – 6911620000
IMPORTANT SAFETY INFORMATION: Read this manual first before attempting to install or use this electric fireplace. Always comply with the warnings and safety instructions contained in this manual to prevent personal injury or property damage.
7401140100R03

Table of Contents
Exploded Parts Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 XLF5017-XD Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 XLF6017-XD Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 XLF7417-XD Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 XLF8817-XD Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 XLF10017-XD Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 XLF5017-XD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 XLF6017-XD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 XLF7417-XD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 XLF8817-XD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 XLF10017-XD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacement Part Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Preparing the Firebox for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Heater Assembly Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Main Control Board Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Power Supply Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Relay Board Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Adapter Board Replacement (XLF8817-XD & XLF10017-XD) . . . . . . . . . . . . . . . . . . . . . . . . . 14 Hidden Touch Controls Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Temperature Sensor (NTC) Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Flicker Motor Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Flame LED Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Media Bed LED Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Overhead LED Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Conventions used in this manual:
! NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

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Exploded Parts Diagrams

1 2

12 21
9 10 11

4 5

8 23

LED Configuration

Flame 3002320200RP

3002320100RP

Media 3002350300RP

3002350300RP

XLF5017-XD Replacement Parts List

Overhead 3002350200RP

3002350200RP

1. Remote Control. . . . . . . . . . . . . . . . . X-3002310100RP 2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP 3. Power Supply . . . . . . . . . . . . . . . . . . X-2100250500RP

13. Mirrored Glass . . . . . . . . . . . . . . . . . X-5903780100RP 14. Front Glass . . . . . . . . . . . . . . . . . . . . X-5903760100RP 15. Side glass (includes 1) . . . . . . . . . . . X-5903770100RP

4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258 5. Relay Board . . . . . . . . . . . . . . . . . . . . . . . . 500002277 6. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002274 7. Temperature Sensor (NTC) . . . . . . . . X-3001560600RP 8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP 9. Flicker Rod . . . . . . . . . . . . . . . . . . . . X-5903960100RP 10. Flame LED Strip (2) . . . . . . . . . . . . . . X-3002320100RP
(1). . . . . . . . . . . . . . X-3002320200RP 11. Media LED Strip (2) . . . . . . . . . . . . . . X-3002350300RP

16. Media Tray . . . . . . . . . . . . . . . . . . . . X-5903790100RP 17. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (2 required) 18. Large Acrylic Crystals . . . . . . . . . . . . X-1400130500RP 19. Extra-large Acrylic Crystals. . . . . . . . X-1400170300RP 20. Driftwood . . . . . . . . . . . . . . . . . . . . . X-0478800100RP 21. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390100RP 22. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620400RP 23. Side Panel (includes 1) . . . . . . . . . . . X-1033820100RP

12. Overhead LED Strip (2) . . . . . . . . . . . X-3002350200RP

1 2
12
21 9 10 11

15 21

8 23
16
13

14 LED Configuration

Flame 3002320200RP

3002320300RP

Media 3002350200RP

3002350300RP

3002350200RP

Overhead 3002350200RP

3002350200RP

XLF6017-XD Replacement Parts List

1. Remote Control. . . . . . . . . . . . . . . . . X-3002310100RP 2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP 3. Power Supply . . . . . . . . . . . . . . . . . . X-2100250500RP 4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258 5. Relay Board . . . . . . . . . . . . . . . . . . . . . . . . 500002277 6. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002275 7. Temperature Sensor (NTC) . . . . . . . . X-3001560600RP 8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP 9. Flicker Rod . . . . . . . . . . . . . . . . . . . . X-5903960200RP 10. Flame LED Strip (1) . . . . . . . . . . . . . . X-3002320200RP
(2). . . . . . . . . . . . . . X-3002320300RP 11. Media LED Strip (2) . . . . . . . . . . . . . . X-3002350200RP
(1). . . . . . . . . . . . . . X-3002350300RP

12. Overhead LED Strip (2) . . . . . . . . . . . X-3002350200RP 13. Mirrored Glass . . . . . . . . . . . . . . . . . X-5903780200RP 14. Front Glass . . . . . . . . . . . . . . . . . . . . X-5903760200RP 15. Side glass (includes 1) . . . . . . . . . . . X-5903770100RP 16. Media Tray . . . . . . . . . . . . . . . . . . . . X-5903790200RP 17. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (3 required) 18. Large Acrylic Crystals . . . . . . . . . . . . X-1400130600RP 19. Extra-large Acrylic Crystals. . . . . . . . X-1400170400RP 20. Driftwood . . . . . . . . . . . . . . . . . . . . . X-0478800200RP 21. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390200RP 22. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620200RP 23. Side Panel (includes 1) . . . . . . . . . . . X-1033820100RP

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1 2
12
21 9 10 11

7
6 3 4 5

15 21

23 16 13

LED Configuration

Flame 3002320200RP

3002320100RP

3002320300RP

Media 3002350300RP

3002350300RP

Overhead 3002350200RP

3002350200RP

XLF7417-XD Replacement Parts List

1. Remote Control. . . . . . . . . . . . . . . . . X-3002310100RP 13. Mirrored Glass . . . . . . . . . . . . . . . . . X-5903780300RP

2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP 14. Front Glass . . . . . . . . . . . . . . . . . . . . X-5903760300RP

3. Power Supply . . . . . . . . . . . . . . . . . . X-2100250500RP 15. Side glass (includes 1) . . . . . . . . . . . X-5903770100RP

4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258 16. Media Tray . . . . . . . . . . . . . . . . . . . . X-5903790300RP

5. Relay Board . . . . . . . . . . . . . . . . . . . . . . . . 500002277 6. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002276 7. Temperature Sensor (NTC) . . . . . . . . X-3001560600RP 8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP 9. Flicker Rod . . . . . . . . . . . . . . . . . . . . X-5903960300RP 10. Flame LED Strip (1) . . . . . . . . . . . . . . X-3002320100RP
(1). . . . . . . . . . . . . . X-3002320200RP (2). . . . . . . . . . . . . . X-3002320300RP

17. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (3 required)
18. Large Acrylic Crystals . . . . . . . . . . . . X-1400130700RP 19. Extra-large Acrylic Crystals. . . . . . . . X-1400170500RP 20. Driftwood . . . . . . . . . . . . . . . . . . . . . X-0478800300RP 21. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390300RP 22. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620400RP 23. Side Panel (includes 1) . . . . . . . . . . . X-1033820100RP

11. Media LED Strip (3) . . . . . . . . . . . . . . X-3002350300RP

12. Overhead LED Strip (3) . . . . . . . . . . . X-3002350200RP

1 14 23
11 12
13

9 8

5 17

6 18

10 25

LED Configuration

Flame 3002320300RP

3002320300RP

3002320200RP

3002320100RP

Media 3002350300RP

3002350300RP

Overhead 3002350300RP

3002350200RP

3002350300RP

XLF8817-XD Replacement Parts List

1. Remote Control. . . . . . . . . . . . . . . . . X-3002310100RP 13. Media LED Strip (2) . . . . . . . . . . . . . . X-3002350200RP

2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP

(2). . . . . . . . . . . . . . X-3002350300RP

3. Power Supply (5 AMP) . . . . . . . . . . . X-2100250500RP 14. Overhead LED Strip (1) . . . . . . . . . . . X-3002350100RP

4. Power Supply (3 AMP) . . . . . . . . . . . X-2100250600RP

(3) . . . . . . . . . . . X-3002350200RP

5. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258 15. Mirrored Glass . . . . . . . . . . . . . . . . . X-5903780400RP

6. Adapter Board. . . . . . . . . . . . . . . . . . X-3002400100RP 16. Front Glass . . . . . . . . . . . . . . . . . . . . X-5903760400RP

7. Relay Board . . . . . . . . . . . . . . . . . . . . . . . . 500002277 17. Side glass (includes 1) . . . . . . . . . . . X-5903770100RP

8. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002262 18. Media Tray . . . . . . . . . . . . . . . . . . . . X-5903790400RP

9. Temperature Sensor (NTC) . . . . . . . . X-3001560600RP 10. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP 11. Flicker Rod . . . . . . . . . . . . . . . . . . . . X-5903960400RP 12. Flame LED Strip (2) . . . . . . . . . . . . . . X-3002320100RP
(1). . . . . . . . . . . . . . X-3002320200RP (2). . . . . . . . . . . . . . X-3002320300RP

19. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (4 required)
20. Large Acrylic Crystals . . . . . . . . . . . . X-1400130400RP 21. Extra-large Acrylic Crystals. . . . . . . . X-1400170600RP 22. Driftwood . . . . . . . . . . . . . . . . . . . . . X-0478800400RP 23. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390400RP 24. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620400RP

25. Side Panel (includes 1) . . . . . . . . . . . X-1033820100RP

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1
14 23
11 12
13

3 17

4 5

6
18 15

25 23

LED Configuration

Flame 3002320300RP

3002320300RP

3002320200RP

Media 3002350300RP

3002350300RP

Overhead 3002350200RP

3002350200RP

XLF10017-XD Replacement Parts List

1. Remote Control. . . . . . . . . . . . . . . . . X-3002310100RP 2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP 3. Power Supply (5 AMP) . . . . . . . . . . . X-2100250500RP 4. Power Supply (3 AMP) . . . . . . . . . . . X-2100250600RP 5. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258 6. Adapter Board. . . . . . . . . . . . . . . . . . X-3002400100RP 7. Relay Board . . . . . . . . . . . . . . . . . . . . . . . . 500002277 8. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002263 9. Temperature Sensor (NTC) . . . . . . . . X-3001560600RP 10. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP 11. Flicker Rod . . . . . . . . . . . . . . . . . . . . X-5903960500RP 12. Flame LED Strip (1) . . . . . . . . . . . . . . X-3002320200RP
(4). . . . . . . . . . . . . . X-3002320300RP 13. Media LED Strip (4) . . . . . . . . . . . . . . X-3002350300RP

14. Overhead LED Strip (4) . . . . . . . . . . . X-3002350200RP 15. Mirrored Glass . . . . . . . . . . . . . . . . . X-5903780500RP 16. Front Glass . . . . . . . . . . . . . . . . . . . . X-5903760500RP 17. Side glass (includes 1) . . . . . . . . . . . X-5903770100RP 18. Media Tray . . . . . . . . . . . . . . . . . . . . X-5903790500RP 19. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (4 required) 20. Large Acrylic Crystals . . . . . . . . . . . . X-1400130800RP 21. Extra-large Acrylic Crystals. . . . . . . . X-1400170700RP 22. Driftwood . . . . . . . . . . . . . . . . . . . . . X-0478800500RP 23. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390500RP 24. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620400RP 25. Side Panel (includes 1) . . . . . . . . . . . X-1033820100RP

Wiring Diagrams

XLF5017-XD XLF6017-XD

Heating Element

Fan

Flicker Motor

5 Amp Power Supply

Main Control Board

Cut-outs
Relay Board Hidden Touch Controls

Media Bed LEDs

Overhead LEDs

Flame LEDs

Heating Element

Fan

Flicker Motor

Cut-outs Relay Board

5 Amp Power Supply

Main Control Board

Hidden Touch Controls

Media Bed LEDs Overhead LEDs
Flame LEDs

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XLF7417-XD XLF8817-XD XLF10017-XD

Heating Element

Fan

Flicker Motor

Cut-outs Relay Board

5 Amp Power Supply

Main Control Board

Hidden Touch Controls

Media Bed LEDs

Overhead LEDs

Flame LEDs

Heating Element

Fan

3 Amp Power Supply Adapter Board

Flicker Motor

5 Amp Power Supply

Main Control Board

Overhead LEDs

Cut-outs

Relay Board Hidden Touch Controls

Media Bed LEDs

Flame LEDs

Heating Element

Fan

3 Amp Power Supply Adapter Board

Flicker Motor

5 Amp Power Supply

Main Control Board

Cut-outs
Relay Board Hidden Touch Controls

Overhead LEDs Flame LEDs

Media Bed LEDs
9

Replacement Part Procedures
Preparing the Firebox for Service
WARNING: If the firebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to persons.
Tools Required: Phillips-Head Screwdriver Suction Cup (to assist in lifting glass)
1. Remove front glass bracket(s) (Figure 1). 2. Tilt the front glass outward and lift to remove it (Figure 2). Set it in a safe place for the duration of the service. 3. For corner or bay installations, remove the slide glass by pushing it up and tilting it outward from the bottom. 4. Remove the media and put it aside for the duration of the service. 5. Remove the mirrored glass brackets (Figure 3). 6. Tilt the mirrored glass and lift to remove it (Figure 4).

Figure 1

Figure 2

Front Glass Bracket(s) Quantity varies by model
Figure 3

Figure 4

Mirrored Glass Bracket Quantity varies by model
10

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Heater Assembly Replacement
Tools Required: Phillips-Head Screwdriver Pliers
1. Follow the instructions for Preparing Firebox for Service on page 10. 2. Remove the 4 screws that secure the overhead LED assembly. Unplug the LED connection, and set the assembly
aside (Figure 5). 3. Remove the 8 screws around the perimeter of the heater assembly panel (Figure 5). 4. Push the heater assembly toward the back of the fireplace. It will move about 1/2 inch. 5. Hold the heater assembly front edge and lower the heater assembly. 6. Trace the connections from the heater assembly to the relay board. Carefully disconnect the connections, noting
their original locations. Cut any restrictive wire ties. 7. Remove the defective heater assembly. 8. Feed the wires, one at a time, from the new heater assembly through the top portion of the housing to make the
connections on the relay board. 9. Connect the wires from the heater assembly to the correct locations on the relay board. 10. Secure the wires using the provided wire ties and ensure they are pushed back as to not be too close to the back of
the mirrored glass. 11. Position the new heater assembly by aligning the back of the bracket in the top housing and tilting it upward. Ensure
the LED wire is fed through the slot for the LED assembly 12. Pull the heater assembly forward to align the screw holes. Secure using the previously removed screws. 13. Connect the LED wire, ensuring the IN marking on the board is oriented toward the right side. Secure the LED
assembly.

Figure 5

Overhead LED Assembly

Heater Assembly (Includes panel)

Main Control Board Replacement
Tools Required: Phillips-Head Screwdriver 1. Locate the jumper terminal on the new main control board and remove the jumper shown. (Figure 6)
CAUTION: The Heat Disable jumper should only be removed if a permanently heat-disabled installation is required. See owner’s manual for more information. 2. Follow the instructions for Preparing Firebox for Service on page 10. 3. Remove the screw on each corner of the main control board (4 total) (Figure 7 / Figure 8). 4. Disconnect the wires from the main control board, noting their original locations. 5. Secure the new main control board using the previously removed screws. 6. Connect the wires on the new main control board in the correct locations. 7. Ensure wires are not too close to the mirrored glass. 8. Reassemble the firebox.
Figure 6
Heater Disable
Remove this jumper

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Power Supply Replacement
Tools Required: Phillips-Head Screwdriver 1. Follow the instructions for Preparing Firebox for Service on page 10. 2. Remove the 4 screws that secure the power supply bracket (Figure 7 / Figure 8). 3. Trace the wires from the defective power supply and disconnect the power supply connections from the main
control board and relay board (and adaptor board, for XLF8817-XD and XLF10017-XD models), noting their original locations. Cut restrictive wire ties. 4. Position the new power supply and secure it using the power supply bracket. 5. Connect the new supply in the correct locations on the main control board and relay board. 6. Replace any wire ties that have been cut. Ensure wires are not too close to the mirrored glass. 7. Reassemble the firebox. Figure 7 Models XLF5017-XD, XLF6017-XD, and XLF7417-XD Electronics
Relay Board 5 Amp Power Supply Main Control Board
13

Relay Board Replacement
Tools Required: Phillips-Head Screwdriver Pliers
1. Follow the instructions for Preparing Firebox for Service on page 10. 2. Remove the screw on each corner of the relay board (4 total) (Figure 7 / Figure 8). 3. Disconnect the wires from the relay board, noting their original locations. 4. Secure the new relay board using the previously removed screws. 5. Connect the wires on the new relay board in the correct locations. 6. Ensure wires are not too close to the mirrored glass. 7. Reassemble the firebox.
Adapter Board Replacement (XLF8817-XD & XLF10017-XD)
Tools Required: Phillips-Head Screwdriver 1. Follow the instructions for Preparing Firebox for Service on page 10. 2. Remove the screw on each corner of the adapter board (4 total) (Figure 8). 3. Disconnect the wires from the adapter board, noting their original locations. 4. Secure the new adapter board using the previously removed screws. 5. Connect the wires on the new adapter board in the correct locations. 6. Ensure wires are not too close to the mirrored glass. 7. Reassemble the firebox.

Figure 8 Models XLF8817-XD and XLF10017-XD Electronics

Relay Board
5 Amp Power Supply 3 Amp Power Supply Main Control Board Adapter Board

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Hidden Touch Controls Replacement

Tools Required: Phillips-Head Screwdriver 1. Follow the instructions for Preparing Firebox for Service on page 10. 2. Remove the screws on either side of the hidden touch controls bracket (Figure 9). 3. Remove the 4 screws that secure the board to the bracket (Figure 10). 4. Properly orient the new board on the bracket (the connector pins should align with the cutout). 5. Secure the board using the 4 screws previously removed. Do not overtighten. 6. Connect the connector to the board. 7. Secure the bracket on the upper housing. 8. Replace the QR Code labels provided over the existing QR label on the fireplace and the owner’s manual (Figure 11)
If using the Flame Connect app, you will need to reconnect your fireplace to the app following replacement of the hidden touch controls.. 9. Reassemble the firebox.

Figure 9

Figure 10

Bracket Screws Figure 11
QR Code label location (QR Code label must be updated when hidden touch controls are replaced)
15

Temperature Sensor (NTC) Replacement
Tools Required: Phillips-Head Screwdriver Side Cutters
1. Follow the instructions for Preparing Firebox for Service on page 10. 2. Remove the 4 screws on the NTC bracket (Figure 12). 3. Trace the NTC wire to the mainboard. 4. Disconnect the NTC and remove it, cutting any restrictive wire ties. Make note of the location of the NTC connector. 5. Feed the connector from the new NTC toward the main control board, and connect it into the correct location. 6. Secure the new NTC on the NTC bracket using the provided wire tie. 7. Secure the bracket using the 4 screws previously removed. 8. Reassemble the firebox.
Figure 12
NTC Bracket

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Flicker Motor Replacement
Tools Required: Phillips-Head Screwdriver 1. Follow the instructions for Preparing Firebox for Service on page 10. 2. Remove the 10 screws that secure the flame panel furthest to the right (Figure 13). 3. Remove the 9 screws that secure the flicker motor housing (Figure 14). 4. Remove the 2 screws that secure the flicker motor bracket to the back panel (Figure 15). 5. Detach the flicker rod from the flicker motor by carefully flexing it and pulling out the rubber sleeve (Figure 15). 6. Remove the 2 screws that secure the flicker motor to the flicker motor bracket (Figure 16). 7. Trace the wires from the defective flicker motor to the main control board. 8. Disconnect the flicker motor from the main control board and remove it, cutting any restrictive wire ties. 9. Connect the new flicker motor in the correct location on the main control board. 10. Secure the flicker motor to the flicker motor bracket using the 2 screws previously removed. 11. Secure the flicker motor bracket to the back of the firebox, using the 2 screws previously removed. 12. Re-bundle the wires using the provided wire tie. 13. Attach the flicker rod to the flicker motor. 14. Secure the flicker motor housing, using the 9 screws previously removed. 15. Reassemble the firebox.

Figure 13

Figure 14

Figure 15

Remove flame panel closest to flicker motor
Flicker Motor Bracket

Figure 16

Flicker Motor Housing

Carefully pull out rubber sleeve of flicker rod
17

Flame LED Replacement
Tools Required: Phillips-Head Screwdriver Pliers
1. Follow the instructions for Preparing Firebox for Service on page 10. 2. Remove the screws that secure the flame panels (number of screws will vary) (Figure 17). Set the flame panels aside,
making note of their original order as they are removed. 3. Remove the 2 screws on each extremity (4 total) of the flame LED bracket (Figure 18). 4. Pinch each rivet using pliers while gently pulling the LED board off to release it (Figure 19). 5. Position the new flame LED board, and secure it by gently pressing it onto the rivets. Ensure the IN marking on the
board is oriented toward the right side. 6. Secure the flame LED bracket using the 4 screws previously removed. 7. Reinstall the flame panels in the order opposite of which they were removed, ensuring they remain in the correct
order. 8. Reassemble the firebox.

Figure 17

Figure 18

Figure 19

Flame Panels (quantity will vary by model)

Pinch rivets using pliers to release LED board

Flame LED Bracket

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Media Bed LED Replacement
WARNING: If the firebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to persons.
Tools Required: Phillips-Head Screwdriver Suction Cup (if available)
1. Remove front glass bracket(s) (Figure 1, page 10). 2. Tilt the front glass outward and lift to remove it. Set it in a safe place for the duration of the service (Figure 2, page 10). 3. Remove the media and put it aside for the duration of the service. 4. Remove the media tray using the suction cup, if available (Figure 20). 5. Remove the defective media LED board from the bracket by pinching each rivet using pliers, while gently pulling the
board off to release it (Figure 20). 6. Disconnect the connector from the defective media LED board. 7. Position the new media LED board, and secure it by gently pressing it onto the rivets. Ensure the IN marking on the
board is oriented toward the right side. 8. Reassemble the firebox.
Figure 20

Pinch rivets using pliers to release LED board

Media bed 19

Overhead LED Replacement
WARNING: If the firebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to persons.
Tools Required: Phillips-Head Screwdriver Pliers
1. Remove front glass bracket(s) (Figure 1, page 10). 2. Tilt the front glass outward and lift to remove it. Set it in a safe place for the duration of the service (Figure 2, page 10). 3. Remove the 4 screws that secure the overhead LED bracket where the defective overhead LED board is located
(Figure 21). 4. Disconnect the defective overhead LED board 5. Remove the defective overhead LED board from the bracket by pinching each rivet using pliers, while gently pulling
the board off to release it (Figure 22). 6. Position the new overhead LED board, and secure it by gently pressing it onto the rivets. Ensure the IN marking on
the board is oriented toward the right side. 7. Secure the overhead LED bracket using the 4 screws previously removed. 8. Reassemble the firebox.
Figure 21

Overhead LED Bracket Figure 22

Pinch rivets using pliers to release LED board

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Troubleshooting

Problem Circuit breaker trips or fuse blows when unit is turned on Fireplace does not turn on with the manual touch controls
Fireplace does not turn on with the remote control
Heater does not turn on
Heater is on, but there is no heat
Error Code is displayed

Display N/A
N/A
N/A
–H–
Err 1 Err 2 Err 3 Err 4 Err 5 Err 6 Err 7 Err 8 Err 9

Cause

Solution

Improper circuit current rating

Install unit on a dedicated minimum 15 amp circuit.

No incoming power

Ensure unit is wired correctly Check main disconnect panel Ensure wall switch is on (if applicable)

Front glass was installed after unit was powered on

Turn power off (from breaker or outlet), install front glass before turning power back on.

Defective hidden touch controls Replace hidden touch controls

Defective main control board

Replace main control board

Defective relay board

Replace relay board

The batteries in the remote control are dead or installed incorrectly

Replace remote control battery Ensure battery is installed with + facing up.

Defective remote control

Replace remote control

Defective IR receiver

Replace hidden touch controls

Heater is disabled
Heater has been permanently disabled Normal operation — There is a 30-second delay before heater starts Thermostat setting is below ambient temperature
Temperature cut-out is activated

Press and hold and at the same time on the hidden touch controls for 3 seconds to disable or enable the heat function. If installation with heat is desired, jumper on main board if available or purchase new main board.
No action required.
Turn up the thermostat setting to be above ambient temperature Reset breaker and wait 30 minutes before turning unit back on it. Ensure heater intakes and exhausts are not obstructed. Clean with compressed air if necessary. Defective heater assembly.

L1 voltage is too high

If error persists, consult an electrician.

L1 voltage is too low

If error persists, consult an electrician.

L1 current is too high

If error persists, consult an electrician.

Fan not detected

Fan wire is disconnected. Defective heater assembly. Defective relay board.

Fan error

Defective heater assembly.

Fan is slow

Clean fan. Defective heater assembly.

Element error

Defective heater assembly.

Element not detected

Element wire(s) is/are disconnected. Defective heater assembly.

Error Code is displayed

Err12 Err13

Ambient temperature is above 45° C (113° F)
Ambient temperature is below 45° C (113° F)

Err14 NTC error

Err15 NTC has shorted Err16 NTC not detected Err17 Media bed LEDs defective Err18 Overhead LEDs defective

Err19 Media bed LEDs not detected

Err 20 Overhead LEDs not detected

Err 21 Flame LEDs not detected

Err 22 Flicker motor not detected Err 23 Relay board not detected Err 24 Main control board not detected Err 25 Display board not detected

No action required.
No action required.
NTC is unplugged. NTC is defective. Main Control Board is defective. NTC is unplugged. NTC is defective. NTC is unplugged. NTC is defective. Defective Media Bed LEDs. Defective Main Control Board Defective Overhead LEDs. Defective Main Control Board Media Bed LEDs disconnected. Defective Media Bed LEDs. Defective Main Control Board Overhead LEDs disconnected. Defective Overhead LEDs. Defective Main Control Board Flame LEDs disconnected. Defective Flame LEDs. Defective Main Control Board Flicker motor is disconnected. Defective Flicker motor. Defective Main control board. Relay board is disconnected. Defective Relay board. Main control board is disconected. Defective Main control board. Defective Display board. Defective Main control board.

App
For troubleshooting information related to the Flame Connect app, please visit www.dimplex.com/fcapp

1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2022 Glen Dimplex Americas

REV 00 01

ECO ECO-000201 ECO-000208

DATE 13-APR-21 28-MAY-21

03 ECO-000436 24-MAY-22

A BRAND OF GLEN DIMPLEX AMERICAS

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