Dimplex Plf3614-xs Electric Fireplace User Manual

PLF3614-XS Electric Fireplace

Product Information:

Product Usage Instructions:

Before attempting to install or use this electric fireplace, it
is important to read the following instructions and comply with the
warnings and safety instructions contained in the manual to prevent
personal injury or property damage.

Table of Contents:

• Exploded Parts Diagram
• Replacement Parts List
• Troubleshooting

Conventions used in this manual:

• NOTE: Procedures and techniques that are
  considered important enough to emphasize.
• CAUTION: Procedures and techniques which, if
  not carefully followed, will result in damage to the
  equipment.
• WARNING: Procedures and techniques which, if
  not carefully followed, will expose the user to the risk of fire,
  serious injury, or death.

Exploded Parts Diagram:

Service Manual
Models
PLF3614-XS – 6910470100 PLF4214-XS – 6910470200 PLF5014-XS – 6910470300 PLF6014-XS – 6910470400
IMPORTANT SAFETY INFORMATION: Read this manual first before attempting to install or use this electric fireplace. Always comply with the warnings and safety instructions contained in this manual to prevent personal injury or property damage. 7401150100R02

Table of Contents
Exploded Parts Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Replacement Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 PLF3614-XS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 PLF4214-XS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 PLF5014-XS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 PLF6014-XS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Replacement Part Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Preparing the Firebox for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Heater Assembly Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Power Supply Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Main Control Board Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Hidden Touch Controls Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Relay Board Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Temperature Sensor (NTC) Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Flicker Motor Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Flame LED Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Media LED Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Conventions used in this manual:
! NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

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Exploded Parts Diagram

18
16 1

12

11

13

7

2

5

6

4

17 3

8

10

14

9

Replacement Parts List
1. Remote Control. . . . . . . . . . . . . . . . . X-3002370100RP
2. Heater Assembly. . . . . . . . . . . . . . . . X-2203870100RP
3. Power Supply PLF3614-XS & PLF4214-XS . . . . . . . X-2100250600RP PLF5014-XS & PLF6014-XS . . . . . . . X-2100250500RP
4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258
5. Relay Board . . . . . . . . . . . . . . . . . . . . . . . . 500002259
6. Hidden Touch Controls PLF3614-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002270 PLF4214-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002271 PLF5014-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002272 PLF6014-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002273
7. Temperature Sensor (NTC) . . . . . . . . X-3001560600RP
8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP
9. Flicker Rod PLF3614-XS . . . . . . . . . . . . . . . . . . . X-5904050100RP PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904050200RP PLF5014-XS . . . . . . . . . . . . . . . . . . . X-5904050300RP PLF6014-XS . . . . . . . . . . . . . . . . . . . X-5904050400RP
10. Flame LED Strip PLF3614-XS (2) . . . . . . . . . . . . . . . . X-3002260100RP PLF4214-XS (2) . . . . . . . . . . . . . . . . X-3002260200RP PLF5014-XS (3) . . . . . . . . . . . . . . . . X-3002260100RP PLF6014-XS (3) . . . . . . . . . . . . . . . . X-3002260200RP
11. Media LED Strip PLF3614-XS (2) . . . . . . . . . . . . . . . . X-3002350400RP PLF4214-XS (2) . . . . . . . . . . . . . . . . X-3002350200RP PLF5014-XS (3) . . . . . . . . . . . . . . . . X-3002350400RP PLF6014-XS (3) . . . . . . . . . . . . . . . . X-3002350200RP

12. Mirrored Glass PLF3614-XS . . . . . . . . . . . . . . . . . . . X-5904010100RP PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904010200RP PLF5014-XS . . . . . . . . . . . . . . . . . . . X-5904010300RP PLF6014-XS . . . . . . . . . . . . . . . . . . . X-5904010400RP
13. Front Glass PLF3614-XS . . . . . . . . . . . . . . . . . . . X-5904040100RP PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904040200RP PLF5014-XS . . . . . . . . . . . . . . . . . . . X-5904040300RP PLF6014-XS . . . . . . . . . . . . . . . . . . . X-5904040400RP
14. Media Tray PLF3614-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002373 PLF4214-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002374 PLF5014-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002375 PLF6014-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002376
15. Acrylic Crystals . . . . . . . . . . . . . . . . . X-1400150100RP
*An excess number of crystals are provided. Use only the desired quantity.
16. Trim Assembly PLF3614-XS . . . . . . . . . . . . . . . . . . . X-1037110100RP PLF4214-XS . . . . . . . . . . . . . . . . . . . X-1037110200RP PLF5014-XS . . . . . . . . . . . . . . . . . . . X-1037110300RP PLF6014-XS . . . . . . . . . . . . . . . . . . . X-1037110400RP
17. Right Side Panel . . . . . . . . . . . . . . . . X-1037880100RP
18. Left Side Panel . . . . . . . . . . . . . . . . . X-1037890100RP
19. Hardware Kit PLF3614-XS/PLF4214-XS . . . . . . . . X-9602860100RP PLF5014-XS/PLF6014-XS . . . . . . . . X-9602860300RP

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Wiring Diagrams
PLF3614-XS

Hidden Touch Controls

Flicker Motor

Cut-outs

Heating Element

Relay Board

Power Supply

Main Control Board

Fan

Media Bed LEDs Flame LEDs

PLF4214-XS

Hidden Touch Controls

Cut-outs

Heating Element

Flicker Motor

Power Supply

Main Control Board

Flame LEDs

Relay Board Media Bed LEDs

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PLF5014-XS

Hidden Touch Controls

Flicker Motor

Power Supply

Main Control Board

Relay Board

PLF6014-XS

Flame LEDs

Heating Element

Cut-outs

Media Bed LEDs

Hidden Touch Controls

Cut-outs

Heating Element

Flicker Motor

Power Supply

Main Control Board

Relay Board

Flame LEDs

Media Bed LEDs

5

Replacement Part Procedures

Preparing the Firebox for Service

WARNING: If the the fireplace was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to persons.
Tools Required: Phillips Head Screwdriver Suction Cup (if available) Container (to hold media)
1. Remove front glass by lifting it up slightly, using the suction cup for assistance if available. Set the glass in a safe place for the duration of the service. (Figure 1)
2. Place the media in a container.
3. Unscrew the 2 screws on each side of the media tray and remove the media tray brackets. (Figure 2)
4. Remove the media tray.
5. Remove the 3 screws on the mirrored glass bracket(s). Ensure the mirrored glass does not unintentionnaly fall forward. (Figure 3)
6. Attach the suction cup to the mirrored glass to assist with removal. Ensure the seal is tight.
7. Tilt the mirrored glass and lift to remove it. Set it in a safe place for the duration of the service. (Figure 4)

Figure 1

Figure 2

Figure 3

Figure 4

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Heater Assembly Replacement
Tools Required: Phillips Head Screwdriver Side Cutters Pliers
1. Follow the instructions for Preparing the Firebox for Service on page 6. 2. Remove the center rail (number of screws will vary by model.) (Figure 5) 3. Remove the 4 screws that hold the electronics cover panel. (Figure 5) 4. Remove the 2 screws on each heater assembly bracket (4 screws total). (Figure 6) 5. Trace the 4 wires from the defective heater assembly to the relay board. Disconnect the wiring connections, making
note of their original locations. Cut any restrictive wire ties. 6. Position the new heater assembly and secure it using the brackets and screws previously removed. 7. Connect the wires from the new heater assembly to their correct locations on the relay board. 8. Reassemble the fireplace.

Figure 5

Electronics Cover Panel

Figure 6

Center Rail

7

Power Supply Replacement
Tools Required: Phillips Head Screwdriver Side Cutters (to cut wire ties)
1. Follow the instructions for Preparing the Firebox for Service on page 6. 2. Remove the 4 screws that hold the electronics cover panel. (Figure 7) 3. Remove the 2 screws that hold the power supply bracket. (Figure 7) 4. Trace the wires from the defective power supply to the relay board. 5. Cut wire ties that secure the bundles of wire that include the wires from the power supply. Set the rubber sleeve
aside. 6. Replace the connections on the relay board from the defective power supply to the new power supply. 7. Reinstall the rubber sleeve around the bundle of wires and secure it using the 3 of the provided wire ties. 8. Secure the wires previously bundled using one of the provided wire ties. 9. Position the new power supply and secure it using the previously removed power supply bracket. 10. Reinstall the electronics cover panel. 11. Reassemble the fireplace.

Figure 7

Electronics Cover Panel
Power Supply Bracket

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Main Control Board Replacement
Tools Required: Phillips Head Screwdriver CAUTION: Do not remove the conversion jumper from the new main control board. (Figure 9) The Heat Disable jumper should only be removed if a permanently heat-disabled installation is required. See owner’s manual for more information.
1. Follow the instructions for Preparing the Firebox for Service on page 6. 2. Remove the 4 screws that hold the electronics cover panel. (Figure 9) 3. Remove the 4 screws located on each corner of the main control board, 4. Disconnect the wires from the main control board, noting their original locations. 5. Connect the wires on the new main control board in the correct locations. 6. Secure the main control board using the previously removed screws. 7. Replace any wire ties that have been removed. 8. Reinstall the electronics cover panel. 9. Reassemble the fireplace.
Figure 8

Figure 9

Figure 10

Heater Disable
DO NOT remove this jumper
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Hidden Touch Controls Replacement

Tools Required: Phillips Head Screwdriver

1. Follow the instructions for Preparing the Firebox for Service on page 6.

2. Remove the 4 screws that hold the electronics cover panel. (Figure 9, page 9)

3. Remove the screws that secure the L-channel (number of screws will vary by model). (Figure 11)

4. Using the semi-circle grooves in the C-channel as guides for the screwdriver, remove the screws that secure the C-channel (number of screws will vary by model). (Figure 12)

5. Remove the 2 screws that secure the hidden touch controls bracket. (Figure 13)

6. Disconnect the connector from the hidden touch controls.

7. Remove the 2 screws that secure the hidden touch controls to the bracket. (Figure 14)

8. Seure the new hidden touch control assembly to the the bracket using the previously removed screws.

9. Connect the new hidden touch control assembly.

10. Ssecure the bracket using the previously removed screws.

11. Secure the C-channel by inserting the screws through the semi-circle grooves.

12. Secure the L-channel. Ensure not to insert screws in the holes intended for the mirrored glass bracket(s).

13. Reinstall the electronics cover panel.

14. Replace the QR Code labels provided over the existing QR label on the fireplace (Figure 11) and on the back of the owner’s manual. If using the Flame Connect app, you will need to reconnect your fireplace to the app following replacement of the hidden touch controls.

15. Reassemble the unit.

Figure 11

Figure 12

L-Channel

C-Channel

QR Code Label Figure 13

Insert screwdriver through semi-circle grooves to remove screws
Figure 14

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Relay Board Replacement
Tools Required: Phillips Head Screwdriver Side Cutters
1. Follow the instructions for Preparing the Firebox for Service on page 6. 2. Remove the 4 screws that hold the electronics cover panel. (Figure 9, page 9) 3. Remove the screws that secure the L-channel (number of screws will vary by model). (Figure 11, page 10) 4. Using the semi-circle grooves in the C-channel as guides, remove the screws that secure the c-channel (number of
screws will vary by model). (Figure 12, page 10) 5. Remove the 2 screws that secure the hidden touch controls bracket. (Figure 13) 6. Remove the 4 screws located on each corner of the relay board. (Figure 15) 7. Replace the connections from the defective relay board to the new relay board, cutting any wire ties that are too
restrictive. 8. Secure the relay board using the previously removed screws. 9. Replace any wire ties that have been removed. 10. Secure the hidden touch controls assembly. 11. Secure the C-channel by inserting the screws through the semi-circle grooves. 12. Secure the L-channel. Ensure not to insert screws in the holes intended for the mirrored glass bracket(s). 13. Reinstall the electronics cover panel. 14. Reassemble the unit.
Figure 15
11

Temperature Sensor (NTC) Replacement
Tools Required: Phillips Head Screwdriver Side Cutters
1. Follow the instructions for Preparing the Firebox for Service on page 6. 2. Remove the 2 screws on the NTC bracket. (Figure 16) 3. Trace the NTC wire to the main control board. 4. Disconnect the NTC and remove it, cutting any restrictive wire ties. Make note of the location of the NTC connector. 5. Feed the connector from the new NTC toward the main control board, and connect it into the correct location. 6. Secure the new NTC on the NTC bracket using the provided wire tie. 7. Secure the bracket using the 4 screws previously removed. 8. Reassemble the fireplace, ensuring the NTC wire is secured away from the mirrored glass when re-installing it.
Figure 16
NTC Bracket

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Flicker Motor Replacement
Tools Required: Phillips Head Screwdriver Side Cutters
1. Follow the instructions for Preparing the Firebox for Service on page 6. 2. Remove the 2 screws on each side of the bottom panel (4 total). Disconnect the LED connection, and set the bottom
panel aside. (Figure 17) 3. Remove the 2 screws that secure the flicker motor bracket. (Figure 18) 4. Disconnect the flicker motor from the flicker rod. 5. Remove the 2 screws that secure the flicker motor to the flicker motor bracket. (Figure 19) 6. Cut the wire ties from the bundle of wires that include the flicker motor wires. 7. Disconnect the flicker motor connection on the main control board, and connect the connector from the new flicker
motor. 8. Secure the new flicker motor to the flicker motor bracket. 9. Insert the stick of the flicker motor in the rubber grommet from the flicker rod. 10. Secure the flicker motor bracket to the firebox. 11. Secure the previously bundled wires using the previously removed rubber sleeve and the provided wire ties. 12. Secure the bottom panel, ensuring that the LED is reconnected through through the square opening. 13. Reassemble firebox.

Figure 17

Figure 18

Figure 19 13

Flame LED Replacement
Tools Required: Phillips Head Screwdriver Pliers
1. Follow the instructions for Preparing the Firebox for Service on page 6. 2. Remove the 2 screws on each side of the bottom panel (4 total). Disconnect the LED connection, and set the bottom
panel aside. (Figure 17, page 13) 3. Carefully flex the flicker rod to disconnect it from the right side. Pull each of the center collars forward to release
flicker rod, and pull it out of the left side bracket. (Figure 20) 4. Using pliers, pinch each of the rivets while gently pulling the defective board forward to release it. (Figure 21) 5. Disconnect the connector(s) from the defective board. 6. Correctly orient the new board, ensuring that the J1 inscription is oriented toward the right, and connect the
connector(s). 7. Secure the new board by positioning its holes over the rivets. 8. Install the flicker rod by inserting the left side first, then the center brackets, and finally gently flex it to connect the
rubber sleeve to the flicker motor stick. 9. Secure the previously bundled wires using the previously removed rubber sleeve and the provided wire ties. 10. Secure the bottom panel, ensuring that the LED is reconnected through through the square opening. 11. Reassemble firebox.
Figure 20

Remove left side last Figure 21

Pull rod outward

Remove right side first

Use pliers to pinch standoffs to allow for removal of LED board
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Media LED Replacement
Tools Required: Phillips Head Screwdriver 1. Follow the instructions for Preparing the Firebox for Service on page 6. 2. Remove the 2 screws on each side of the bottom panel (4 total). Disconnect the LED connection. (Figure 17,
page 13) The media LED boards are located on the underside of the bottom panel. 3. To release the media LED board, insert a screwdriver in the center of each rivet to separate the pin from the base.
Set aside the pin and base of each rivet, as well as the circular standoffs. (Figure 22) 4. Disconnect the defective LED board. 5. Connect the new LED board, ensuring the J1 marking is oriented toward the right. 6. Position the new LED board. 7. Align the holes on the bottom panel, circular standoff, and LED board and insert the sleeve of the rivet. Insert the pin
from the rivet through the sleeve to secure the rivet. 8. Secure the bottom panel, ensuring that the right-side LED is reconnected through through the square opening. 9. Reassemble firebox.
Figure 22
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Troubleshooting

For more troubleshooting, consult the XLF-XD Service Manual which can be found at www.dimplex.com/customer_support/technical_and_troubleshooting

Problem Fireplace does not turn on with the manual touch controls Fireplace does not turn on with the remote control
Heater does not turn on Circuit breaker trips or fuse blows when unit is turned on
Error Code is displayed

Display

Cause

Solution

Ensure unit is wired correctly

N/A No incoming power

Check main disconnect panel

Ensure wall switch is on (if applicable)

N/A

Batteries in the remote control are dead or installed incorrectly

Replace remote control battery Ensure battery is installed with + facing up.

Remote control is defective

Replace the remote control

IR receiver is defective

Replace hidden touch controls

— Heater is disabled

H–

Heater has been permanently disabled

N/A Improper circuit current rating

Err 1 Temperature cut-out is activated

Press and hold and at the same time on the hidden touch controls for 3 seconds to disable or enable the heat function.
If installation with heat is desired, jumper on main board if available or purchase new main board.
Install unit on a dedicated minimum 15 amp circuit.
Reset breaker and wait 5 minutes before turning unit back on it. If error persists, see Service Manual.

Err 2 L1 voltage is too high

If error persists, consult an electrician.

Err 3 L1 voltage is too low

If error persists, consult an electrician.

Err 4 L1 current is too high

If error persists, consult an electrician.

Err 7 Fan is slow

Clean fan. Defective heater assembly.

Err 8 Element error

Defective heater assembly.

Err 9 Element not detected Err 10 Fan not detected

Element wire(s) is/are disconnected. Defective heater assembly.
Fan wire is disconnected. Defective heater assembly. Defective relay board.

Err 11 Fan error

Defective heater assembly.

Err12 Err13

Ambient temperature is above 45° C (113° F)
Ambient temperature is below 45° C (113° F)

Err14 Thermistor error

Err15 NTC has shorted Err16 NTC not detected Err17 Media bed LEDs defective

No action required.
No action required.
NTC is unplugged. NTC is defective. Main Control Board is defective. NTC is unplugged. NTC is defective. NTC is unplugged. NTC is defective. Defective Media Bed LEDs. Defective Main Control Board

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Troubleshooting

Problem Error Code is displayed

Display

Cause

Err19 Media bed LEDs not detected

Err 21 Flame LEDs not detected

Err 22 Flicker motor not detected Err 23 Relay board not detected Err 24 Main control board not detected Err 25 Display board not detected

Solution
Media Bed LEDs disconnected. Defective Media Bed LEDs. Defective Main Control Board Flame LEDs disconnected. Defective Flame LEDs. Defective Main Control Board Flicker motor is disconnected. Defective Flicker motor. Defective Main control board. Relay board is disconnected. Defective Relay board. Main control board is disconected. Defective Main control board. Defective Display board. Defective Main control board.

App
For troubleshooting information related to the Flame Connect app, please visit www.dimplex.com/fcapp

1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2022 Glen Dimplex Americas

REV 00 01 02

ECO ECO-000279 ECO-000441

DATE 21-JUL-21 24-MAY-22 10-NOV-22

A BRAND OF GLEN DIMPLEX AMERICAS
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References

• Electric Fireplace & Heating Solutions | Dimplex
• Troubleshooting & FAQ's | Dimplex
• Flame Connect App | Dimplex