If you are experiencing No Power, follow these steps to resolve:
- Please allow 30 seconds for steam to build up in the machine before using it
- Turn off and Unplug vacuum
- Run hand along entire length of power cord, it should be smooth
- Check plug for damage
- If either the cord (not smooth or exposed wires) or plug (prongs) are damaged > Contact Us
- Check to see if outlet is working:
- Test this by plugging in a cell phone charger or small appliance
- If no power to outlet, test a different outlet in a separate room
- Reset circuit breaker if needed
- Allow Machine to cool for 10 to 15 minutes then plug into working outlet
- Wait for ready light to stop blinking (1 to 2 min)
- Push ON/OFF button making it light up, then push HI so it lights up
- Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No > Contact Us
