DIY-09-HP-WMAH-230C25 DIY Three Zone 36000 BTU Mini Split Heat Pump
Product Information
The product covered by this user manual is the MRCOOL 4th
Generation DIY Series Mini-Split Systems, which includes both
Single-Zone and Multi-Zone units. The product models covered are as
follows:
- Air Handlers: DIY-09-HP-WMAH-230C25, DIY-12-HP-WMAH-115C25,
DIY-12-HP-WMAH-230C25, DIY-18-HP-WMAH-230C25,
DIY-24-HP-WMAH-230C25, DIY-36-HP-WMAH-230C25,
DIYCASSETTE09HP-230C25, DIYCASSETTE12HP-230C25,
DIYCASSETTE18HP-230C25 - Condensers: DIY-12-HP-C-115C25, DIY-18-HP-C-230C25,
DIY-24-HP-C-230C25, DIY-36-HP-C-230C25, DIY-MULTI2-18HP230C,
DIY-MULTI3-27HP230C, DIY-MULTI4-36HP230C, DIY-MULTI5-48HP230C
The Limited Lifetime Compressor Warranty is available for this
product. To qualify for the warranty, the product must be
registered by the original owner and enrolled in the MrCool Care
program through the following web address: https://mrcool.com/warranty/
The warranty coverage is subject to certain stipulations and
requirements. Please refer to the warranty exclusions provided on
the official website www.MrCool.com for additional
information.
Product Usage Instructions
1. Properly register the product through the MrCool Care program
at https://mrcool.com/warranty/ to
qualify for the Limited Lifetime Compressor Warranty.
2. Follow the installation and owner’s manuals for normal
maintenance procedures, including filter cleaning and/or
replacement, as well as lubrication.
3. Ensure proper installation, application, servicing, and
operation of the product to prevent failure, damage, or repairs not
covered by the warranty. Avoid unauthorized alterations or misuse
of the product.
4. Check voltage conditions, fuses, and circuit breakers to
ensure proper functioning of the unit. Protect the system from
electrical service interruptions or inadequacies that may cause
failure to start.
5. Protect the product from environmental factors such as
floods, winds, fires, lightning, corrosive environments, or any
other conditions beyond the control of the Company. These may
result in failure or damage not covered by the warranty.
6. Only use parts supplied or designated by the Company to avoid
damages resulting from incompatible components.
7. Note that this product warranty is valid only for
installations within the USA and Canada. Installations outside
these regions are not covered by the warranty.
8. The warranty does not cover electricity or fuel costs,
including any increases due to supplemental electric heat usage.
These costs are the responsibility of the owner.
9. Any expenses related to refrigerant replacement, refill, or
disposal, including the cost of refrigerant itself, are not covered
by the warranty.
10. The warranty does not cover any special, indirect, or
consequential property or commercial damages.
Refer to the official website www.MrCool.com for additional warranty
exclusions and further information.
LIMITED
®
LIFETIME
YEARS
COMPRESSOR
UNIT REPLACEMENT
[ Compressor ]www.MrCool.com
LIMITED WARRANTY
for MRCOOL 4th Generation DIY Series (Single-Zone & Multi-Zone) Mini-Split Systems
5
YEARS CPOAMRPRTESSSOR
Models:
Air Handlers: DIY-09-HP-WMAH-230C25, DIY-12-HP-WMAH-115C25, DIY-12-HP-WMAH-230C25, DIY-18-HP-WMAH-230C25, DIY-24-HP-WMAH-230C25, DIY-36-HP-WMAH-230C25, DIYCASSETTE09HP-230C25, DIYCASSETTE12HP-230C25, DIYCASSETTE18HP-230C25
Condensers: DIY-12-HP-C-115C25, DIY-18-HP-C-230C25, DIY-24-HP-C-230C25, DIY-36-HP-C-230C25, DIY-MULTI2-18HP230C, DIY-MULTI3-27HP230C, DIY-MULTI4-36HP230C, DIY-MULTI5-48HP230C
MrCool distributor (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of the original installation. If the date cannot be verified, the warranty period begins one hundred twenty (120) days from date of manufacture. The unit comes standard with a 5 year parts/7 year compressor warranty and is available with a limited lifetime compressor warranty only if certain conditions/requirements are met.
The limited lifetime compressor warranty & the 7 year unit replacement warranty covers the unit ONLY in the event of compressor failure. In order to qualify for the limited lifetime compressor warranty, the unit must be registered at the web address below within 60 days of the installation date and the original, registered owner must also enroll in the MrCool Care program within 4 months from the installation date, which has an biannual fee to be covered by the owner. The MrCool Care program is designed to provide the owner with a Do-It-Yourself cleaning kit to service/clean the unit at regular intervals (biannually) as preventative maintenance to help ensure the unit will continue to function properly throughout its lifespan.
If compressor failure occurs within the first 7 years, and it has been verified with diagnostic testing performed by a certified HVAC technician (and proof can be provided to MrCool), as well as meeting the other stipulations/requirements listed below, this warranty will provide one entire unit replacement (equipment only). In the event of compressor failure after the initial 7 years, the limited lifetime compressor warranty will cover the cost of a replacement compressor (equipment only). This warranty does not cover any costs incurred to diagnose or replace equipment. If the original owner does not register the unit, the warranty defaults to the standard 5 year parts, 7 year compressor warranty.
In order to qualify for the Limited Lifetime Compressor Warranty, the product must be registered by the original owner and they must be enrolled in the MrCool Care program at the following web address:
Product Registration: https://mrcool.com/warranty/
Stipulations/Requirements for Limited Lifetime Warranty:
The original, registered owner must be enrolled in MrCool Care Program which auto-ships a Do-It-Yourself cleaning kit to the owner in order to clean the condenser coils (every 6 months) at a nominal, biannual fee. Original owner must register the unit at the above web address. Proper installation – Limited lifetime warranty applies only to systems that are installed according to the installation instructions*, and in accordance with all applicable electrical codes and permits. *State certified or licensed HVAC contractor is not required for warranty on the DIY series units. (Always check your local laws.) Warranty only applies to products remaining at their original installation address. Defective parts must be returned to the distributor through a registered servicing dealer for credit. This warranty is non-transferable and assigned to the original, registered owner named in the Product Registration. In the event of compressor failure, a certified HVAC technician must perform diagnostic tests to confirm (customer is responsible for any costs associated with diagnosis or testing). Proof of this diagnosis (ex: invoice) must be available to be sent to MrCool for verification purposes if requested. LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHAT SO EVER.
THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:
1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
2. Normal maintenance as outlined in the Installation and/or Owner’s Manuals, including, but not limited to filter cleaning and/or replacement, and lubrication.
3. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation. 4. Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service. 5. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc.) or other conditions beyond the control of the
Company. 6. Parts not supplied or designated by Company, or damages resulting from their use. 7. Products installed outside USA and Canada. 8. Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental
electric heat. 9. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant. 10. Any special, indirect or consequential property or commercial damage of any nature whatsoever. Some states or provinces do not allow the
exclusion of incidental or consequential damages, so the above limitation may not apply to you.
For additional warranty exclusions, visit www.MrCool.com
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province. In the event that the laws of a particular state or province contradict the provisions of this warranty program, the warranty program will be interpreted in accordance with said laws. For warranty service or repair, contact your installing contractor. You may find the installer’s name on the equipment or in your Owner’s packet. Complete product registration online at the web address above. *The original, registered owner must be enrolled in the MrCool Care Program every year in order to qualify for the 7 year full unit replacement for compressor failure and lifetime compressor replacement.
Version Date 06/27/2022
MRCOOL – Comfort Made Simple
Mini-Split Warranty (Excluding Advantage) – MRCOOL
