My Crosswave X7 Brush Is Not Turning | Support

If brush roll is not turning, follow these steps to resolve:

• Turn machine on by clicking power button

• Recline machine to activate brush roll
• If light on the foot is blinking white & red error light triangle is blinking on the LED display, this indicates an obstruction in brush roll
  • Power machine off by pushing power button
  • Put machine in upright position
  • Remove brush window by pushing button on top of the foot

• Pull tab on left side of brush roll to remove

• Clear all debris from brush roll, brush ends, brush gear, and brush housing

• Test brush by holding colored pull tab and spinning other end
  • If brush does not spin, a replacement brush is needed > Go to Parts & Supplies
• Check for significant wear/tear to end of the brush (opposite pull tab), remove any hairwrap or debris
  • It is normal for brush roll to have some marks after use – it will not affect any function               
• Check gear on foot that end of brush inserts into, remove debris & turn gear by hand
  • Does gear spin?
    • Yes > Continue Troubleshooting
    • No > Contact Us
• Reinstall brush roll by inserting end into right side of machine and then pressing down on tab until it clicks into place
  • Use a different brush roll from what was previously in machine, if possible

• Reattach brush roll window
  • Line up tabs on front edges of foot and then rotate window into place until it clicks

• Power machine on, recline, and test to see if brush roll will turn
• Has this resolved the issue?
  • Yes > Great! Glad we could get you back to cleaning!
  • No > Contact Us