Cleanview® Connect Robotic Vacuum - General Information/faq's | Support

Cleanview® Connect Robotic Vacuum - General Information/faq's | Support

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What types of floors should the Robot be used on?
  • The CleanView Connect Robot can be used on low pile carpets/area rugs and hard floors
    • It has Auto Floor Type Recognition – Self adjusts to different floor types
  • It is not intended for use on:
    • High pile carpet
    • Black or very dark carpet – it will trigger the sensors (thinking it is on a cliff/edge of stairs) and the robot will turn off
What Network Speed can be used?
  • Only 2.4 GHz Wi-Fi Networks are supported
    • A 2.4 GHz Wi-Fi Network is slower, but has a strong penetration and environmental adaptability
  • 5 GHz Networks are NOT supported
    • Although 5 GHz Networks are faster, the range is shorter and the signals can be easily blocked or weakened by obstacles, like walls
How often should I empty my Dirt Bin?
  • To keep your robot running in peak efficiency it is best to empty the Dirt Bin after each scheduled clean and clean the Filters regularly
  • If you experience reduced cleaning performance it is an indication that the Dirt Bin should be emptied and the Filters cleaned
Can I leave my Robot On all the time?
  • Yes, the Robot can be On and resting on the Dock between cleans
  • The Robot must be paired and On if you have a cleaning scheduled > For details see How to Schedule a Cleaning
What Languages are available on the BISSELL App?
  • All languages are supported on the BISSELL App for the CleanView Connect
  • Go to Account > App Preferences to select
What are the average run time per Cleaning Mode?
  • Low = 105 minutes
  • Mid = 90 minutes
  • Max = 75 minutes
*When using the Robot manually the default mode is Mid
What are the Cleaning Modes?
  • Manual Cleaning
    • Turn Robot On
    • Press the Start/Pause Button to start your Robot
    • When your Robot is done cleaning press the Start/Pause Button twice to send it to the dock
  • Spot Cleaning (Only accessible via the App)
    • Place the Robot where you’d like it to clean
    • Choose Spot Mode in the App
    • When cleaning is complete, the Robot will stop and the Start/Pause Button will turn white
    • Press the Home button in the App Or press the Start/Pause Button on the Robot twice to send to the Dock
  • Automatic Cleaning (Only accessible via the App)
    • Schedule a Cleaning in the App > See list of detailed steps HERE
What are the dimensions and weight of the Robot?
  • Weight = 6.59 lbs
  • Dimensions:
    • Height = 3.25 inches
    • Diameter = 12.25 inches
Does the Robot recognize pet messes and avoid them?
  • The Robot does not differentiate between organic and inorganic substances
  • It will attempt to clean any mess or object in it’s path
Will the Robot need to be physically picked up and taken to the docking station?
  • If the Robot is unable to reach the docking station before the battery runs out, you’ll need to take it back to the docking station
  • If your robot is in the docking zone when the battery is low, it will return itself to the dock to charge

 

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