My Crosswave® Cordless Has No Suction | Support

My Crosswave® Cordless Has No Suction | Support

  • Remove machine from docking station
  • To activate suction, press “Hard Floor” or “Rug” button on handle
  • If machine does not turn on, see No Power Steps

  • Remove dirty water tank by pressing down on the recessed button on the top of the tank
  • Empty dirty water tank by grasping the top of the tank at the sides and pulling up to remove the top
  • Remove strainer from tank and discard debris

                    

  • Remove filter and clean any debris

                        

  • Hand wash filter, screen, and float with warm water
    • Manually move the float up and down to ensure it moves freely and is not stuck in place

  • Replace filter (after it has dried) – be sure the edges are smooth and not folded over
  • Check for a black rubber gasket around the top portion of the dirty water tank
    • If it is missing, a new dirty water tank should be ordered
  • After parts dry completely, reattach the tank
  • Angle the water tank back into the body of the machine bottom first – push tank in until it clicks
    • Tank should NOT be loose or have any gaps when installed on machine
  • Turn machine on and test for suction
    • If still no suction, turn machine off
  • Remove the dirty tank, remove the brush window
  • Clear any clogs in the debris pathway in the dirty tank pocket
  • Also clear debris from the suction pathway on the foot

 

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