Leaks Between Tank and Filter
- Unplug machine
- Inspect tank and cap insert for damage
- The cap needs to be on tightly
- If damage to the tank or cap, replacement parts need to be ordered
- Verify leak is not coming from bottom of filter
- Confirm tank and filter are securely pushed into machine
- Inspect filter for cracks or damage
- If damaged, replacement filter needs to be ordered
- If no cracks or damage to tank or filter, order the Steam Mop Filter Kit – this should solve the leaking issue
- Machines with serial number 1326101MDA and after have the water filter kit and should not be leaking
Leaks Between Filter and Machine
- Unplug machine
- Take out the filter and check the connector on the base of the filter
- If a portion of the connector is missing, it likely has broken off and is lodged inside the receiver
- Attempt to remove the broken piece from the receiver by using a tiny screwdriver
- If the broken piece cannot be removed, please Contact Us
- Inspect the filter for cracks or damage
- If damaged, a replacement needs to be ordered
- Verify the O-ring is in place
- If missing, a new filter needs to be ordered
- If O-ring is in place, check for deformity and replace if needed
- DO NOT USE VINEGAR OR ANY SOLUTION OTHER THAN WATER IN THE TANK
- If you are still seeing a leak, please Contact Us
