POLY Blackwire 8225 Corded USB Headset User Guide
Overview
Standard LEDs and functions
Icons | Inline control | LEDs | What they mean |
| Call button | Flashing green | Incoming call |
| Solid green | On a call | ||
| Slow flashing green | Call on hold | ||
 | Volume up button | Increases the listening volume | |
 | Volume down button | Decreases the listening volume | |
 | Mute button | Solid red | Headset muted |
| ANC | Active Noise Canceling |
Microsoft Teams LEDs and functions*
Icons | Inline control | LEDs | What they mean |
 | Call button | Solid purple | Headset connected; Microsoft Teams connected |
| Flashing purple x3 | Microsoft Teams failed to connect | ||
| Flashing blue | Incoming call | ||
| Solid blue | On a call | ||
| Slow flashing blue. | Call on hold | ||
| Pulsing purple | Microsoft Teams notification | ||
+ | Volume up button | Increases the listening volume | |
| Volume down button | Decreases the listening volume | |
| Mute button | Solid red | Headset muted |
| ANC | Active Noise Canceling |
NOTE * Requires Microsoft Teams variant and application
Setup and software
Power and setup
Power on your headset by connecting to your computer or mobile device.
- USB-A/USB-C connector
Load software
Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens.
While updating:
- Do not use your Poly device until the update is complete.
- Do not start a second update from a second device.
- Do not stream media.
- Do not answer or place a call.
Fit
Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.
Position the boom
This headset can be worn on the left or right side. Rotate the boom to align with your mouth.
CAUTION To avoid breaking the boom, only rotate it up and over 180°.
Adjust the boom
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
Basics
Make/take/end calls
Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.
- Answer or end a call
Tap the Call button or use your softphone. - Make a call
Dial using your softphone application. - Redial
When not on an active call, double-tap the call button to redial the last call. - Hold
To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.
Volume
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Mute
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.
ANC
Active Noise Cancelling (ANC) reduces external noise and enhances your music and sound quality.
Slide the ANC switch to choose:
- Mid: recommended for office
- High: recommended for loud environments
Online indicator
Your headset LEDs flash red to inform others that you are on a call. Manage settings in Poly Lens Desktop App.
Troubleshooting
Troubleshoot
| I cannot hear caller. |
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| Callers cannot hear me. |
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| The sound in the headset is distorted. I can hear an echo in the headset. |
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| When I use my headset with a softphone. the headset call control and mute buttons don’t work. |
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| The other headset I was using to listen to music does not work any more. | Your headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/ preferences to change the audio device. |
| My phone is not finding my headset during a call or while listening to music. | When on a call or listening to music. make sure that audio is routing to the desired headset by going to your settings and ensuring it is defaulted. |
Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
217736-06 06.21
Poly Lens App - Make it your own | Poly, formerly Plantronics & Polycom
Supported Softphones | Poly, formerly Plantronics & Polycom
Poly Lens App - Make it your own | Poly, formerly Plantronics & Polycom
