poly Blackwire 3300 Series Corded USB Headset with 3.5mm Connection User Guide
Overview
Standard LEDs
| Standard LEDs | |||
| Icons Inline control | LEDs | What they mean | |
| Call button | Flashing green | Incoming call | |
| Solid green | On a call | ||
| Slow flashing green | Call on hold | ||
| Volume up button | Increases the listening volume | ||
| Volume down button | Decreases the listening volume | ||
| Mute button | Solid red | Headset muted | |
| Microsoft Teams LEDs* | |||
| Icons Inline control | LEDs | What they mean | |
| Call button | Solid purple | Headset connected; Microsoft Teams connected | |
| Flashing purple x3 | Microsoft Teams failed to connect | ||
| Flashing blue | Incoming call | ||
| Solid blue | On a call | ||
| Slow flash blue | Call on hold | ||
| Pulsing purple | Microsoft Teams notification | ||
| Volume up button | Increases the listening volume | ||
| Volume down button | Decreases the listening volume | ||
| Mute button | Solid red | Headset muted | |
Setup and software
Power on your headset by connecting to your computer or mobile device.
- USB-A/USB-C connector
- 3.5 mm connector (Blackwire 3315/3325 only)
NOTE Headset call control functionality is not available.
Load software
Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens.
While updating:
- Do not use your Poly device until the update is complete.
- Do not start a second update from a second device.
- Do not stream media.
- Do not answer or place a call. Setup and software Power and setup
Load software
Fit
Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortablyover the center of your ears.
Position the boom
This headset can be worn on the left or right side.
Rotate the boom to align with your mouth.
CAUTION To avoid breaking the boom, only rotate it up and over 180°.
Adjust the boom
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
Basics
Make/take/end calls
Headset call control is a software feature and dependent on a compatible softphone. If youhave not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.
Answer or end a call
Tap the Call button or use your softphone.
Make a call
Dial using your softphone application.
Redial
When not on an active call, double-tap the call button to redial the last call.
Hold
To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.
Volume
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Mute
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.
Troubleshooting
Headset
NEED MORE HELP? poly.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street Santa Cruz, CA 95060 United States Scorpius 171
2132 LR Hoofddorp Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 215239-06 06.21
