Upon 1st use and whenever you refill or empty the tank the pump will make a knocking noise, if knocking noise continues, follow these steps to resolve:
- Knocking is normal and is the sound of the pump trying to pull water through the machine
- this sound will soften and can take up to 2 minutes to subside
- Fill water tank by opening the lid on top and pour in 12 oz. of distilled or demineralized water (recommended)
- Tap water can be used
- Can the metal ball with tube reach the water?
- Yes > Great! Allow the machine to continue knocking for 2 minutes
- No > Gently shake pod until it is in the water
- Does machine continue knocking noise after 2 minutes?
- Yes > Great! Glad we could get you back to cleaning!
- No > Contact Us
