If you’re experiencing issues in the Brush Area such as Brush Not Turning follow these steps to resolve:
- Your vacuum has a Brush ON/OFF switch
- Turn machine On > To activate Brush push the Brush button
- The machine must be reclined for the Brush to rotate
- Turn machine On > To activate Brush push the Brush button
- Is the Brush rotating?
- Yes > Great! Glad we could get you back to cleaning!
- No > Turn OFF & Unplug machine
- Recline Handle > Unscrew 8 Phillips head screws to remove Brush Access Plate
- Check Belt for damage
- If damaged, a new Belt will need to be ordered > Go to Parts & Supplies
**For Lift-Off models > Disconnect the Lift-Off Pod for easy access to the Foot area
- Pull the Brush out
- Disconnect the Lower Hose > Turn Hose Collar to the left
- Push a broomstick through Lower Hose toward Brush area to clear all debris
- Inspect Lower Hose, Belt and Brush Access Plate for damage
- If Belt or Brush Access Plate are damaged > Replace the damaged part > Go to Parts & Supplies
- If the Lower Hose is damaged > Contact Us
- Stand Brush on a flat surface
- Hold the top with one hand > Spin/flick the brush with your other hand > It should spin freely – (several times with one flick)
- If Brush does not spin freely > Replace Brush > Go to Parts & Supplies
- Hold the top with one hand > Spin/flick the brush with your other hand > It should spin freely – (several times with one flick)
- Reinsert Brush into Belt
- If Belt needs to be reattached, loop it onto the motor shaft before attaching the Brush
- Stretch Belt until the Brush is secure in place
- Rotate Brush several times to align Belt correctly
- Reinstall Brush Access Plate and screws
- Reconnect the Lower Hose > Turn Hose Collar to the right till locked securely
- Has this resolved the issue?
- Yes > Great! Glad we can get you back to cleaning!
- No > Contact Us
