Tp-link Tc-w7960 Wireless Wifi Cable Modem Router User Manual (+ PDF)

Contents hide

1 TP-LINK TC-W7960 Wireless WiFi Cable Modem Router

2 Modem Information

3 Highest Service Level

8 Manufacturer Resources

8.1 Related Posts

TP-LINK TC-W7960 Wireless WiFi Cable Modem Router


Modem Information DOCSIS 3.0 Single Band WiFi Modem 8×4 channel bonding with speeds of up to 150 Mbps on a wired connection Cox recommends a DOCSIS 3.0 16×4 or higher modem	Highest Service Level Preferred 150

Modem Information

DOCSIS 3.0 Single Band WiFi Modem

8×4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16×4 or higher modem

Highest Service Level

Preferred 150


Front View Click to enlarge.		After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Internet indicators illuminate continuously to indicate that the cable modem is online and fully operational.

Back View Click to enlarge.		The TP-LINK TC-W7960 has the following ports available on the back of the modem. RESET – Use a pin to press and hold for at least 8-10 seconds to restore factory settings USB – Connects to a USB storage device or printer LAN – Connects devices to the 10/100/1000 RJ45 Ethernet ports. Only one port is active at a time. CABLE – Connects to coaxial cable POWER – Connects to the power adapter ON/OFF – The button to turn on or off the power

MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
Power	On	None – the modem is powered on.
Power	Off	No power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the Power ON/OFF button on the back of the modem to ensure it is turned on.
Downstream	Green	None – multiple downstream channels are in use.
	White	None – one downstream channel is in use.
	Flashing	Scanning for downstream channels. Verify all cable connections and try resetting the modem.
	Off	Cable modem offline. Verify all cable connections and try resetting the modem.
Upstream	Green	None – multiple upstream channels are in use.
	White	None – one downstream channel is in use.
	Flashing	Scanning for an upstream channel. Verify all cable connections and try resetting the modem.
	Off	No upstream channels are in use. Verify all cable connections and try resetting the modem.
Internet	On	None – the modem is online.
	Flashing	None – scanning for configuration parameters.
	Off	The modem is offline. Verify all cable connections and try resetting the modem.
LAN	On	None – a device is connected to the LAN port.
LAN	Off	No devices are detected on the LAN port. Verify all cable connections and try resetting the modem.
USB	On	None – a device is connected to the USB port.
	Flashing	The USB device is being detected.
	Off	No device is detected on the USB port. Verify all cable connections and try resetting the modem.
Wireless	On	None – the wireless network is enabled.
Wireless	Off	The wireless network is disabled. Press the WiFi ON/OFF button on the front of the modem to ensure it is turned on.
WPS	On/Off	None – the light stays on for 5 minutes after WPS is established.
WPS	Flashing	None – WPS connection in progress.