- Unplug machine
- Run hand along entire length of power cord, it should be smooth
- Check plug for damage
- If either the cord (not smooth or exposed wires) or plug (prongs) are damaged, visit a BISSELL Authorized Service Center or Contact Us
- Check to see if outlet is working
- Test this by plugging in a cell phone charger or small appliance
- If no power to outlet, test a different outlet in a separate room
- Reset circuit breaker if tripped
- The pre-motor filter needs to be clean and free of debris
- Machine has thermal fuse that causes it to shut down if the filters, wand, or foot are clogged
- Pull up on the filter tab on the hand vac to remove cover
- Pull out the separator
- Unlock the filters from the separator and pull the two filters apart
- Check both sides of filters since the top may appear clean but the bottom can be very dirty
- Both filters are washable
- Make sure to allow to dry completely (24-48 hrs.) before reinstalling in machine
- If all steps have been followed and still no power, visit a BISSELL Authorized Service Center or Contact Us
