Dell Precision 7740 Mobile Workstation Laptop User Guide (+ PDF)

DELL Precision 7740 Mobile Workstation Laptop User Guide

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Set up your computer

Connect the power cable and press the power button
Follow the instructions on the screen to finish Windows setup:
- Connect to a network.
- Sign-in to your Microsoft account or create a new account.
Locate Dell apps.

Table 1. Locate Dell apps

Features	Specifications
	Register your computer
	Dell Help & Support
	SupportAssist — Check and update your computer

Chassis

This chapter illustrates the multiple chassis views along with the ports and connectors and also explains the FN hot key combinations.

Topics:

Front open view
Left view
Right view
Palmrest view
Back view
Bottom view
Hot key definition

Front open view

Microphone (Optional)
Camera-with shutter (Optional)
Camera-status light (Optional)
Microphone (Optional)
Display
Battery status light
Speakers

Left view

Thunderbolt 3 Type-C port
SD Card reader
Smartcard reader

Right view

Headset port
USB 3.1 Gen 1 ports with PowerShare
Security cable slot

Palmrest view

Power button
Keyboard
Fingerprint reader (optional)
Contactless Card Reader (optional)
Touchpad

Back view

HDMI port
Mini DisplayPort
RJ45 Network port
USB 3.1 Gen 1 port with PowerShare
Power connector port

Bottom view

Service tag label
Battery door release latch
Battery door

Hot key definition

Table 2. Keyboard shortcut keys

Hot keys	Function
Fn+ESC – Fn Lock	Allows the user to toggle between locked and unlocked Fn keys.
Fn+F1 – Audio Volume Mute	Temporarily mutes/unmutes the audio. The audio level before muting is returned after unmuting.
Fn+F2 – Audio Volume Down/Decrease	Decreases the audio volume until minimum/off is reached.
Fn+F3 – Audio Volume Up/Increase	Increases the audio volume until maximum is reached.
Fn+F4 – Microphone Mute	Silences the on-board microphone so it cannot record audio. There is an LED on the F4 function key that notifies the user of the state of this feature: LED off = microphone capable of recording audio LED on = microphone muted and unable to record audio
Fn+F6—Scroll lock	Used as Scroll Lock key.
Fn+F8 – LCD and Projector display	Determines video output to LCD and external Video devices when attached and displays present.
Fn+F9 – Search	Mimics the Windows key + F keystroke to open Windows Search dialog box.
Fn+F10 – KB Illumination/Backlight	Determines the Keyboard Illumination/Backlight brightness level. The hot key cycles through the following brightness states when pressed: Disabled, Dim, Bright. For more detail, see Keyboard Illumination/Backlight section.
Fn+F11 – Print screen	It is used as Print Screen key
Fn+F12 – Insert	It is used as Insert key
Fn+RightCtrl – Context Menu	It is used as Context Menu key. (a.k.a. Right-Click menu)
Fn+Left Cursor—Home	It is used as Home key.
Fn+Right Cursor – End	It is used as End key.
Fn+B – Pause/Break	It is used as Pause/Break key. Specifically, Fn+B = Pause and Fn+Ctrl+B = Break.
Fn+Arrow Key (Up) – Brightness Decrease	Decreases the stepping of LCD brightness for each press until minimum is reached. For details, see the LCD Brightness section.
Fn+Arrow Key (Down) – Brightness Increase	Increases the stepping of LCD brightness for each press until maximum is reached. For details, see the LCD Brightness section.
Fn+Home – Radio On/Off	Toggles all the radios on and off. For example, WLAN, WWAN, and Bluetooth.
Fn+End – Sleep	Puts the system into the ACPI S3 State and does not wake the system.

System specifications

NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer.

Topics:

System information
Processor
Memory
Storage
Media card-reader
Audio
Video
Camera
Communications
Ports and connectors
Contactless smart card
Display
Keyboard
Touchpad
Battery
Power adapter
Dimensions and weight
Operating system
Computer environment
Support policy

System information

Table 3. System information

Features	Specifications
Chipset	Intel CM246 chipset
DRAM bus width	64-bit per channel (total 128 bit)
FLASH EPROM	48 kHz
PCIe bus	8 Gbps
External bus frequency	DMI 3.0-8GT/s

Processor

NOTE: Processor numbers are not a measure of performance. Processor availability is subject to change and may vary by region/country.

Table 4. Processor specifications

Type	UMA Graphics
9th Gen Intel I5-9400H (4 core / 8 TH / 2.5 Ghz up to 4.3 GHz / 8 M cache / 45 W)	Integrated Intel UHD 630
9th Gen Intel I7-9750H (6 core / 12 TH / 2.6 Ghz up to 4.5 GHz / 12 M cache / 45 W)	Integrated Intel UHD 630
9th Gen Intel I7-9850H (6 core / 12 TH / 2.6 Ghz up to 4.6 GHz / 12 M cache / 45 W)	Integrated Intel UHD 630
9th Gen Intel I9-9880H (8 core / 16 TH / 2.3 GHz up to 4.8 GHz / 16 M cache / 45 W)	Integrated Intel UHD 630
9th Gen Intel I9-9980HK (8 core / 16 TH / 2.4 GHz up to 5.0 GHz / 16 M cache / 45 W)	Integrated Intel UHD 630
9th Gen Intel Xeon E-2276M (6 core / 12 TH / 2.8 GHz up to 4.7 GHz / 12 M cache / 45 W)	Integrated Intel UHD P630
9th Gen Intel Xeon E-2286M (8 core / 16 TH / 2.4 Ghz up to 5.0 GHz / 16 M cache / 45 W)	Integrated Intel UHD P630

Memory

Table 5. Memory specifications

Feature	Specifications
Minimum memory configuration	8 GB
Maximum memory configuration	128 GB
Number of slots	4 SODIMM
Maximum memory supported per slot	32 GB
Memory options	8 GB – 1 x 8 GB 16 GB – 1 x 16 GB 16 GB – 2 x 8 GB 32 GB – 1 x 32 GB 32 GB – 2 x 16 GB 32 GB – 4 x 8 GB 64 GB – 4 x 16 GB 64 GB – 2 x 32 GB 128 GB – 4 x 32 GB
Type	DDR4 SDRAM ECC and Non-ECC memory
Speed	2666 MHz 3200 MHz

Table 6. Memory population rules

DIMM Sku	Implementation
X1	B
X2	B+D

DIMM Sku	Implementation
X3	A+B+C+D

Location of channel A, B, C, D:

B and D under Keyboard– Slot B close to touchpad and Slot D close to LCD
A and C under Base– Slot C close to rear Input/Output and Slot A close to the battery

Storage

Table 7. Storage specifications

Type	Form factor	Interface	Security option	Capacity
Four Solid-State Drive (SSD)	M.2 2280	PCIe 4×4 NVMe, Up to 32 Gbps	SED	Up to 512 GB Up to 2 TB
One 2.5″ Hard-Disk Drive (HHD) with 4 cell battery only	Approximately (2.760 x 3.959 x 0.374 inches)	SATA AHCI, Up to 6 Gbps	SED FIPS	Up to 2 TB

NOTE: Slot 4: SATA; Slot 3, 5, 6: PCIe. Please note that the slots are marked against there respective slots in the system.

Media card-reader

Table 8. Media-card reader specifications

Features	Specifications
Type	One SD-card slot
Supported cards	SD SDHC SDXC

Audio

Table 9. Audio specifications

Features	Specifications
Controller	Realtek ALC3281
Type	Four-channel high-definition audio
Speakers	Two (Directional speakers)
Interface	Universal audio jack Stereo headphone Stereo headset Stereo line in Microphone in Stereo line out

Internal speaker amplifier

2W (RMS) per channel

Video

Table 10. Video specifications

Controller	Type	CPU Dependency	Graphics memory type	Capacity	External display support	Maximum resolution
Intel UHD Graphics 630	UMA	Intel Core Processor i5 Intel Core Processor i7 Intel Core Processor i9	Integrated	Shared system memory	mDP/HDMI/ Type-C	4096×2304
Intel UHD Graphics P630	UMA	Intel Xeon	Integrated	Shared system memory	mDP/HDMI/ Type-C	4096×2304
NVIDIA Quadro	Discrete	NA	GDDR6	6 GB	mDP/HDMI/Type-	Max Digital:
RTX3000					C	Single
						DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 30 Hz
						(mDP/type-c
						to DP)
						Dual
						DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 60 Hz
						(mDP/type-c
						to DP)
						HDMI 2.0,
						4096×2160
						(4K)@60hz
NVIDIA Quadro	Discrete	NA	GDDR6	8 GB	mDP/HDMI/Type-	Max Digital:
RTX4000					C	Single
						DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 30 Hz
						(mDP/type-c
						to DP)
						Dual
						DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 60 Hz
						(mDP/type-c
						to DP)
						HDMI 2.0,
						4096×2160
						(4K)@60hz
NVIDIA Quadro	Discrete	NA	GDDR6	16 GB	mDP/HDMI/Type-	Max Digital:
RTX5000					C	Single
						DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 30 Hz
						(mDP/type-c
						to DP)
						Dual
						DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 60 Hz
						(mDP/type-c
						to DP)
						HDMI 2.0,
						4096×2160

						(4K)@60hz
Radeon Pro	Discrete	NA	GDDR5	4 GB	HDMI/mDP/USB-	Single
WX 3200					C	DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 30 Hz
						Dual
						DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 60 Hz
						HDMI 2.0 –
						4096 x 2160
						(4K) @ 60 Hz
Radeon Pro	Discrete	NA	GDDR5	8 GB	HDMI/mDP/ USB-	Single
WX7130					C	DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 30 Hz
						Dual
						DisplayPort 1.4
						– 7680 x 4320
						(8k) @ 60 Hz
						HDMI 2.0 –
						4096 x 2160
						(4K) @ 60 Hz.

Camera

Table 11. Camera specifications

Features	Specifications
Resolution	Camera: Still image: 0.92 megapixels Video: 1280×720 at 30 fps Infrared camera (optional on FHD non-touch): Still image: 0.30 megapixels Video: 340×340 at 60 fps
Diagonal viewing angle	Camera – 86.7 degrees
	Infrared camera – 70 degrees

Communications

Table 12. Communications

Features	Specifications
Network adapter	Integrated Intel i219LM10/100/1000 Mb/s Ethernet (RJ-45 ) with Intel Remote Wake UP and PXE
Wireless	Wi-Fi 802.11n/ac via M.2 Bluetooth

Ports and connectors

Table 13. Ports and connectors

Features	Specifications
Memory card reader	SD 4.0 memory card reader
Smart card reader	Standard
USB	Three USB 3.1 Gen 1 ports with PowerShare
Security	Noble wedge lock slot
Docking port	Cable dock support
Audio	Headset port Noise reduction array microphones Microphone (Optional)
Video	Mini DisplayPort 1.4 HDMI 2.0 NOTE: For the systems with DisplayPort 1.4 HBR3 is applicable, and HBR2 for every system that has DisplayPort 1.2.
Network adapter	One RJ-45 connector
Thunderbolt	Two thunderbolt 3 Type-C ports

Contactless smart card

Table 14. Contactless smartcard

Title	Description	Dell ControlVault 3 Contactless Smartcard reader with NFC
Felica Card Support	Reader and software capable of supporting Felica contactless cards	Yes
Prox (Proximity) (125kHz) Card support	Reader and software capable of supporting Prox/Proximity/125kHz contactless cards	No
ISO 14443 Type A Card Support	Reader and software capable of supporting ISO 14443 Type A contactless cards	Yes
ISO 14443 Type B Card Support	Reader and software capable of supporting ISO 14443 Type B contactless cards	Yes
ISO/IEC 21481	Reader and software capable of supporting ISO/IEC 21481 compliant contactless cards and tokens	Yes
ISO/IEC 18092	Reader and software capable of supporting ISO/IEC 21481 compliant contactless cards and tokens	Yes
ISO 15693 Card Support	Reader and software capable of supporting ISO15693 contactless cards	Yes
NFC Tag Support	Supports reading and processing of NFC compliant tag information	Yes
NFC Reader Mode	Support for NFC Forum Defined Reader mode	Yes
NFC Writer Mode	Support for NFC Forum Defined Writer mode	Yes
NFC Peer-to-Peer Mode	Support for NFC Forum Defined Peer to Peer mode	Yes
EMVCo Compliant	Compliant with EMVCO smartcard standards as posted to www.emvco.com	Yes
EMVCo Certified	Formally certified based on EMVCO smartcard standards	Yes
NFC Proximity OS Interface	Enumerates NFP (Near Field Proximity) device for OS to utilize	Yes
PC/SC OS interface	Personal Computer/Smart Card specification for integration of hardware readers into personal computer environments	Yes
CCID driver compliance	Common driver support for Integrated Circuit Card Interface Device for OS level drivers	Yes
Windows Certified	Device certified by Microsoft WHCK	Yes
Dell ControlVault support	Device connects to Dell ControlVault for usage and processing	Yes

NOTE: 125 Khz proximity cards are not supported.

Table 15. Supported cards

Manufacturer	Card	Supported
HID	jCOP readertest3 A card (14443a)	Yes
	1430 1L
	DESFire D8H
	iClass (Legacy)
	iClass SEOS
NXP/Mifare	Mifare DESFire 8K White PVC Cards	Yes
	Mifare Classic 1K White PVC Cards
	NXP Mifare Classic S50 ISO Card
G&D	idOnDemand – SCE3.2 144K	Yes
	SCE6.0 FIPS 80K Dual+ 1 K Mifare
	SCE6.0 nonFIPS 80K Dual+ 1 K Mifare
	SCE6.0 FIPS 144K Dual + 1K Mifare
	SCE6.0 nonFIPS 144K Dual + 1 K Mifare
	SCE7.0 FIPS 144K
Oberthur	idOnDemand – OCS5.2 80K	Yes
	ID-One Cosmo 64 RSA D V5.4 T=0 card

Display

Table 16. Display specifications

Features	Specifications
Type	17.3 in. HD+ TN 1600×900 AG non-touch, No Mic, 60% color gamut 17.3 in. HD+ TN 1600×900 AG non-touch, Mic, 60% color gamut 17.3 in. HD+ TN 1600×900 AG non-touch, Cam/Mic, 60% color gamut 17.3 in. UltraSharp FHD WVA 1920×1080 AG, NT, No Mic, w/Prem Panel Guar 72% color gamut 17.3 in. UltraSharp FHD WVA 1920×1080 AG, NT, Mic, w/ Prem Panel Guar 72% color gamut 17.3 in. UltraSharp FHD WVA 1920×1080 AG, NT, Cam/ Mic, w/Prem Panel Guar 72% color gamut 17.3 in. UltraSharp FHD WVA 1920×1080 AG, NT, No WWAN, IR Cam/Mic, w/Prem Panel Guar 72% color gamut 17.3 in. UltraSharp UHD WVA 3840×2160 AG NT, No WWAN, Cam/Mic, w/Prem Panel Guar 100% Adobe color gamut
Luminance/Brightness (typical)	220 nits (HD+ 60% color gamut ) 300 nits (FHD 72% color gamut ) 400 nits (UHD Adobe 100% color gamut)
Height (Active area)	HD+ – 214.92 mm (8.46 in.) FHD – 214.81 mm (8.46 in.) UHD – 214.94 mm (8.46 in.)
Width (Active area)	HD+ – 382.08 mm (15.04 in.) FHD – 381.89 mm (15.04 in.) UHD – 382.12 mm (15.04 in.)
Diagonal	HD+ – 438.38 mm (17.30 in.) FHD – 438.16 mm (17.30 in.) UHD – 438.42 mm (17.30 in.)
Megapixels	HD+ – 1.44 FHD – 2.07 UHD – 8.29
Pixels Per Inch (PPI)	HD+ – 106 FHD – 127 UHD – 255
Contrast ratio	HD+ – 500:1 FHD – 700:1 UHD – 1000:1
Refresh rate	60 Hz
Horizontal viewing angle (min)	HD+ – 40/40 degrees FHD – 80/80 degrees UHD – 80/80 degrees
Vertical viewing angle (min)	HD+ – 10/30 degrees FHD – 80/80 degrees UHD – 80/80 degrees
Pixel pitch	HD+ – 0.2388 mm FHD – 0.1989 mm UHD – 0.0995 mm
Power consumption (max)	4.4 W (HD+ 60% color gamut ) 8 W (FHD 72% color gamut ) 14 W (UHD Adobe 100% color gamut)

Keyboard

Table 17. Keyboard specifications

Features	Specifications
Number of keys	103 (U.S. and Canada) 104 (Europe) 106 (Brazil) 107 (Japan)
Size	Full sized X= 19.00 mm key pitch Y= 19.00 mm key pitch
Backlit keyboard	Optional
Layout	QWERTY/AZERTY/Kanji

Touchpad

Table 18. Touchpad specifications

Features	Specifications
Resolution	Horizontal: 1048 Vertical: 984
Dimensions	Width: 3.92 inches (99.50 mm ) Height: 2.09 inches (53 mm)
Multi-touch	Configurable single finger and multi-finger gestures

NOTE: For more information about touchpad gestures for Windows 10, see the knowledge base article 4027871

Battery

Table 19. Battery

Features	Specifications
Type	64 WHr Lithium ion Polymer 4 cell battery with ExpressCharge 97 WHr Lithium ion Polymer 6 cell battery with ExpressCharge 97 WHr Lithium ion Polymer 6 cell battery with three year warranty
Dimension	64 WHr “smart” lithium-ion Length – 222.40 mm (8.76 in) Width – 73.80 mm (2.90 in) Height – 11.15 mm (0.44 in) Weight – 298.00 g 97 WHr “smart” lithium-ion Length – 332.00 mm (13.07 in) Width – 73.80 mm (2.90 in) Height – 11.15 mm (0.439 in) Weight – 445.00 g
Weight (maximum)	64 WHr – 2.98 kg (0.66 lb) 97 WHr – 4.45 kg (0.98 lb)
Voltage	64 WHr – 7.8 VDC 97 WHr – 11.4 VDC
Life span	300 discharge/recharge cycles
Charging time when the computer is off (approximate)	4 hours
Operating time	Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions
Temperature range: Operating	0°C to 35°C (32°F to 95°F)
Temperature range: Storage	-40°C to 65°C (-40°F to 149°F)
Coin-cell battery	ML1220

Power adapter

Table 20. Power adapter specifications

Features	Specifications
Type	240 W adapter
Input Voltage	100 to 240 VAC
Input current (maximum)	240 W – 3.5 A
Input frequency	50 Hz to 60 Hz
Output current	240 W – 12.31 A (continuous)
Rated output voltage	19.5 VDC
Temperature range (Operating)	0º to 40º C (32º to 104º F)
Temperature range (Non-Operating)	40º to 70º C (-40º to 158º F)

Dimensions and weight

Table 21. Dimensions and weight

Features	Specifications
Height	Front height – 1.03 inches (26.15 mm) Rear height – 1.19 inches (30.3 mm)
Width	16.31 inches (414.20 mm)
Depth	10.78 inches (273.7 mm)
Weight	Starting 6.81 lbs (3.09 kg)

Operating system

Features	Specifications
Operating systems supported	Windows 10 Home (64 bit)
	Windows 10 Professional (64 bit) Windows 10 Pro for Workstations (64 bit) Ubuntu 18.04 LTS (64bit) Red Hat Linux Enterprise 8.0

Computer environment

Airborne contaminant level: G1 as defined by ISA-S71.04-1985

Table 23. Computer environment

	Operating	Storage
Temperature range	0°C to 35°C (32°F to 95°F)	-40°C to 65°C (-40°F to 149°F)
Relative humidity (maximum)	20% to 80% (non-condensing) NOTE: Maximum dew point temperature = 26°C	20% to 95% (non-condensing) NOTE: Maximum dew point temperature = 33°C
Vibration (maximum)	0.26 GRMS	1.37 GRMS
Shock (maximum)	105 G †	40 G‡
Altitude (maximum)	-15.2 m to 3048 m (-50 ft to 10,000 ft)	-15.2 m to 10,668 m (-50 ft to 35,000 ft)

Measured using a random vibration spectrum that simulates user environment.
Measured using a 2 ms half-sine pulse when the hard drive is in use.
Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.

Support policy

For more information on support policy, see the knowledge base articles PNP181418, PNP43920 and PNP179097.

This chapter details the supported operating systems along with instructions on how to install the drivers.

Topics:

Operating system
Downloading Windows drivers
Identifying Windows 10 OS version

Software

Operating system

Table 24. Operating system

Features	Specifications
Operating systems supported	Windows 10 Home (64 bit) Windows 10 Professional (64 bit) Windows 10 Pro for Workstations (64 bit) Ubuntu 18.04 LTS (64bit) Red Hat Linux Enterprise 8.0

Downloading Windows drivers

Turn on the .
Go to Dell.com/support.
Click Product Support, enter the Service Tag of your , and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your model.
Click Drivers and Downloads.
Select the operating system installed on your .
Scroll down the page and select the driver to install.
Click Download File to download the driver for your .
After the download is complete, navigate to the folder where you saved the driver file.
Double-click the driver file icon and follow the instructions on the screen.

Identifying Windows 10 OS version

Run dialog box with the Windows Key + R keyboard shortcut. Once that box shows up, enter winver (it stands for Windows version).

Table 25. Identifying Windows 10 OS version

OS Version	Code name	Version	Latest build
Windows 10	Threshold 1	1507	10240
Windows 10	Threshold 2	1511	10586
Windows 10	Redstone 1	1607	14393
Windows 10	Redstone 2	1703	15063
OS Version	Code name	Version	Latest build
Windows 10	Redstone 3	1709	16299
Windows 10	Redstone 4	1803	17134
Windows 10	Redstone 5	1809	17763
Windows 10	19H1	1903	18362

Getting help

Topics:

Contacting Dell

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Go to Dell.com/support.
Select your support category.
Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
Select the appropriate service or support link based on your need.