My Crosswave® / Crosswave® Pet Pro Is Leaking | Support

My Crosswave® / Crosswave® Pet Pro Is Leaking | Support

If you are experiencing Leaking, follow these steps to resolve:

  • Where is your machine Leaking from?
  • Fill Clean water tank with water and formula
  • Firmly push the full tank back onto the machine and leave NO gaps between tank and body of machine
  • Plug machine in
  • Hold spray trigger for 10-15 seconds and test for leaks
    • Has this resolved the issue?
      • Yes > Great! Glad we could get you back to cleaning!
      • No > Unplug machine
  • Remove clean water tank, check for cracks, leaks or deformation on tank
  • With clean tank still removed, check for cracks/leaks on black cap and damage on rubber gasket
  • Has this resolved the issue?
    • Yes > Great! Glad we could get you back to cleaning!
    • No > Is your machine leaking from the Dirty Water Tank, Foot, or Vents?

 

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