If your machine is making an abnormally loud noise it is likely due to the belt slipping or the brush roll being incorrectly installed, follow these steps to resolve:
- Turn off and unplug machine
- Use a Phllips-head screwdriver to remove 3 screws, 2 in the belt cover and 1 on the brush roll mount
- Remove belt cover
- Set screws aside
- Pull brush roll out and remove the belt from track
- Remove belt off motor shaft
- Inspect belt for damage
- If damaged, order a new belt > Go to Parts & Supplies
- Test brush roll by holding one end and spinning the other
- If brush roll does not spin freely, order a new one > Go to Parts & Supplies
- Wrap belt around motor shaft
- Put the belt on the brush roll track
- Return the brush roll back to machine
- Align the brush roll mount with the screw post
- Replace brush roll cover
- Reinstall all 3 screws
- Plug machine in and turn on
- Does this resolve your issue?
- Yes > Great! Glad we can get you back to cleaning
- No > Go to After Cleaning Care
