Laia C12x Ptz Camera User Manual

LAIA CUTE 12X/30X
P/N: C12X/30X
User manual

Product looking

Pack

Product features

Full HD resolution
1/2.8 inch high quality CMOS sensor. Resolution is up to 1920×1080 with frame rate up to 60 fps.
Multiple optical zoom lens
12X/30X optical zoom lens to ensure good quality video.
Autofocus technology
Fast, accurate and stable auto focusing technology.
Low noise and high SNR
Super high SNR image is achieved with low noise CMOS. Advanced 2D/3D noise reduction technology further reduces the noise while ensuring high image clarity.
Multiple video output interfaces
HDMI, USB3.0, LAN. Simultaneously output audio and video signal via HDMI and LAN. LAN interface support POE, USB 3.0 support dual code stream.
USB3.0 Support Dual Coding Stream
Support main stream and sub –stream, simultaneous output and supports YUY2, MJPEG, H.264, NV12, H.265 video coding format.
Built-in Gravity Sensor: support PTZ auto-flip function and easy installation.
Multiple Network Protocol: support ONVIF,GB/T28181,RTSP,RTMP,VISCA OVER IP,IP VISCA,RTMPS,SRT protocols; Support RTMP push mode,easy to be connected to streaming server (Wowza,FMS); Support RTP multicast mode.
Control Interface: RS422 is compatible with RS485, RS232-IN, RS232OUT, and the RS232 interface supports cascading.
Multiple Control Protocol: Support VISCA,PELCO-D,PELCO-P protocols.
Camera also supports automatic identification protocols.
Quiet Pan / Tilt Movement: with high accuracy step driving motor, camera can pan / tilt extremely quiet and smooth.
Various remote controls: Users can choose infrared remote control or wireless remote control according to the environmental conditions used.
The 2.4G wireless remote control is not affected by angle, distance, and infrared interference. Support the remote control signal transparent transmission function, which is convenient for back-end equipment to use.
Multiple Application: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine, Unified Communication, Emergency command and control systems, etc.

Safety precautions

Avoid damage to product caused by heavy pressure, strong vibration or immersion during transportation, storage and installation.
Housing of this product is made of organic materials. Do not expose it to any liquid, gas or solids which may corrode the shell.
Do not expose the product to rain or moisture.
To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried out by qualified technicians.
Do not use the product beyond the specified temperature, humidity or power supply specifications.
Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the image.
This product contains no parts which can be maintained by users themselves. Any damage caused by dismantling the product by user without permission is not covered by warranty.
Installation and use of this product must strictly comply with local electrical safety standards.
The power supply of the product is ±12V, the max electrical current is 2A.
Do not rotate the camera head violently, otherwise it may cause mechanical failure.
This product should be placed on a stable desktop or other horizontal surface. Do not install the product obliquely, otherwise it may display inclined image.
Ensure there are no obstacles within rotation range of the holder.
Do not power on before completely installation.
Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause radio interference in household application. Appropriate measure is required.

Product specifications

Remote control

One to one code matching
Press the “set” and “*” keys combined for 3 seconds, LED indicator starts flashing. Camera receive the signal and power on, LED indicator will go off if code matching successfully. The camera can be controlled by this wireless remote control only after one to one code pairing. Otherwise please clear the code matching of this remote control, or use other remote control to pair with the camera again.
If one to one code matching failed, the red LED light flashes for 20 seconds and then goes off, camera will stop code match and turn on sleep mode; Press any key to wake up the camera and rematch code.
Note: After code matching successfully, please select the camera address to control it.
Clear code
Press the “set” and “*” keys combined for 3 seconds, LED indicator starts flashing. Camera will power off and on, the LED indicator will go off if clear code successfully.
Sleep and Wake up mode
Press any key to wake up the camera from sleep mode.
Note: In this manual, “press the key” means a click rather than a long-press, and a special note will be given if a long-press for more than one second is required.
When a key-combination is required, do it in sequence. For example,“ 【*】+【#】+【F1】”means press“【*】”first and then press“【#】” and last press“【F1】”.
Stand by key
The camera enters standby mode if long press 3s on standby key.
Long press 3s again on the standby key, the camera will self-check again and return to HOME position (If preset 0 position is set, the camera will return to preset 0 position).

Camera selection

Select the camera address to control

Focus control

Auto: auto focus mode
Manual: manual focus mode
Focus + (near):Press【FOCUS +】 key (Valid only in manual focus mode)
Focus – (far): Press【FOCUS -】 key (Valid only in manual focus mode)
Press and hold the keys, the action of focus will keep continue and stop as soon as the key is released.

Zoom control

ZOOM +: press【ZOOM +】key to zoom in
ZOOM – : press 【ZOOM -】key to zoom out
Press and hold the keys, the action of focus will keep continue and stop as soon as the key is released.

Set and clear presets

Set Preset: press 【SET PRESET】 button, and then press the number key 0-9 to set preset positions.
Note: 10 presets via remote control.
Call Preset: Press a number key 0-9 directly to call a preset position.
Clear Preset: press 【CLEAR PRESET】 button, and then press the number key 0-9 to clear preset positions.
Note : press the【#】 key three times continually to clear all presets.

Pan/Tilt control

Up: press Down: press
Left: press Right: press
Back to middle position: press“【HOME】”
Press and hold the up/down/left/right key, the pan/tilt movements will keep running, from slow to fast, until it runs to the endpoint; stop as soon as the key is released.

Menu setting

【MENU】: Open / close the OSD menu
【HOME】: Camera lens back to the middle position, confirm button and enter next menu.
【↑】【↓】：Choose item
【←】【→】：Modify values
【BLC ON/OFF】：Turn on or off the back light compensation.

Camera remote control address setting

【*】+【＃】+【F1】:Camera Address No.1
【*】+【＃】+【F2】:Camera Address No. 2
【*】+【＃】+【F3】:Camera Address No. 3
【*】+【＃】+【F4】:Camera Address No. 4

Key combination

1. 【#】+【#】+【#】: Clear all presets
2. 【*】+【#】+【6】: Restore factory defaults
3.  【*】+【#】+【3】: Menu set to Chinese
4. 【*】+【#】+【4】: Menu set to English
5. 【*】+【#】+【9】: Flip switch
6. 【*】+【#】+Auto: Enter aging mode
7. 【#】+【*】+Auto: Exit aging mode
8. 【*】+【#】+Manual: Restore the default user name, password, and IP address
9. 【#】+【#】+【0】: Switch the video format to 1080P60
10. 【#】+【#】+【1】: Switch the video format to 1080P50
11. 【#】+【#】+【2】: Switch the video format to 1080I60
12. 【#】+【#】+【3】:Switch the video format to 1080I50
13. 【#】+【#】+【4】: Switch the video format to 720P60
14. 【#】+【#】+【5】:Switch the video format to 720P50
15. 【#】+【#】+【6】: Switch the video format to 1080P30
16. 【#】+【#】+【7】: Switch the video format to 1080P25
17. 【#】+【#】+【8】: Switch the video format to 720P30
18. 【#】+【#】+【9】:Switch the video format to 720P25

Note: If the address of former remote control is not address 1 but another one from 2, 3, 4, the corresponding camera address will restore to address 1 when all parameters are restored to factory default. User should change the remote control address to address 1.

Connection and installation

1. Camera lens
2. Camera base
3. Remote control receiving indicator
4. Infrared receiver
5. Tripod screw hole
6. Tripod screw hole
7. HDMI output interface
8. USB 3.0 interface
9. Audio input interface (Line in)
10. Rotary dial switch
11. RS232 input interface
12. RS232 output interface
13. RS422 compatible with RS485 interface
14. Lan port
15. Power input socket (12V)
16. Power switch button

INTERFACES

1. After power on and self-check, the camera will automatically return to the preset 0 position if it’s pre-set.
2. The default address for the IR remote control is 1#.
   If the menu restored to factory defaults, the remote control default address will restore to 1#.

WALL MOUNTING
Note: Ceiling or wall mounting brackets can only be mounted on template and concrete wall. For safety reason, plasterboard is not recommended.

CEILING MOUNTING
Note: Ceiling or wall mounting brackets can only be mounted on template and concrete wall. For safety reason, plasterboard is not recommended.

RS-232 interface

Rotary dial switch

Menu introduction

Note: The modification valid only if exit menu before save and power off.
MENU CONTROL
【MENU】: Enter / exit the OSD menu or return to the previous menu
【HOME】: Enter next menu
【↑】【↓】：Choose item
【←】【→】：Modify values

ENGLISH MENU

Network configuration

Direct connection: Connect the camera and computer by network connecting cable.
Internet connection mode: Connect the camera to Internet by Router or Switcher and user can login the device by browser web page.
Note: Please do not put the power cable and network cable in places where can be easily touched, to prevent video unstable signal transmission due to poor contact of cables.
The computer must have the network segment where the camera IP address belongs to. The device will not be accessible if without the segment.The camera default IP address is 192.168.5.163, segment 5 must be added in the computer.
First, open the window of Local Area Connection Properties on computer, select the “Internet protocol version 4(TCP/IPv4)”. Double click or click the property “Internet” protocol version 4 (TCP/IPv4) to enter into the Internet Protocol Version 4(TCP/IPv4) Properties window; select “Advanced” to enter into the Advanced TCP/IP Setting and add IP and subnet mask. Click the “Confirm” to finish the adding of IP segment. User can add the corresponding network segment according to the revised IP address of the camera.
Note: The IP address to be added cannot be same with that of other computers or devices. The existence of this IP address needs to be verified before adding.
To verify whether the network segment has been successfully added, click the “Start” and select “Operation” to input cmd, then click CONFIRM and open DOS command window, ping 192.168.5.26 and press Enter key to display information as shown below:

After camera power on and self-check, follow the steps above to verify network connection.
Open DOS command window, ping 192.168.5.163 and press Enter key.
IE LOGIN
Client login
Input the default IP address 192.168.5.163 in the browser and click Enter button to enter into Web Client login page. User can login as administrator and normal user. If login as administrator (Default User name/Password: admin), users can preview, playback, and set configuration in the Web Client; If login in as normal user (Default User name/Password:user1 or user2), users can only preview, playback and logout, no option for configuration.
Note: Web access support IE based browsers: IE, 360 browsers and etc.
Chrome login is available after firmware update, but only support basic configuration and preview video, no functions of record video, voice volume, video capture and playback.
Download and install Plug in for IE login
If it’s the first time to login via IE browser, the login page will prompt “Playback plug-in is not installed, please download and install!” Click on this message, download and install MRWebXinstall.exe according to the information.
Web page login
After installing the plug-in, enter the user name and password, click login (the initial default user name and password are: “admin”, you can change the user name and password after entering), enter the Web client management interface.
Enter user name and password (default user name and password: “admin”).
Users can manage and change user name, password and etc.

Serial communication control

Under normal working conditions, the device can be controlled through the RS232/RS485 interface. The RS232 serial port parameters are as follows: Baud rate: 2400/4800/9600/38400/115200 bit/sec; start bit: 1 bit; data bit: 8 bits; stop bit: 1 bit; parity bit: none After power on, the device first turns to the lower left and then back to the middle position. The zoom lens is pulled to the farthest position, and then pulled back to the most recent self-check to complete. If the device has saved No. 0 preset after initialization, the device will be set to No. 0 preset.
At this point, the user can use the serial port command to control the device.
VISCA PROTOCOL RETURN COMMAND

z = Camera Address + 8

VISCA Protocol control command

VISCA Protocol inquiry command

PELCO-P Protocol command list

Streaming

Video Stream Capture
Configurations -> Video Configure-> Video Encode

Configure the parameters according to the network environment.
Note: stream name live/av0 (live/ XXX)
For example:
The default IP address of the camera is 192.168.5.163. The way to obtain the RTSP video stream is as below
rtsp://192.168.5.163:554/live/av0（av0 main stream）
rtsp://192.168.5.163:554/live/av1（av1 sub stream）
The default IP address of the camera is 192.168.5.163. the way to obtain RTMP video stream is as below
rtmp://192.168.5.163:1935/live/av0（av0 main stream）
rtmp://192.168.5.163:1935/live/av1（av1 sub stream）
Push video stream
Configurations -> Video Configure-> Stream Publish

Push RTMP stream to public network server, the stream camera must be on the public network, otherwise it will fail to connect to server.
Host address: server address, which can be either a domain name or an IP address.
Host port: server default port number.
Stream name: live/test (live/ XXX).
Username and password: the username and password set by the server, or leave it empty.
Access url：rtmp://host domain name: host port/live/xxx or (rtmp://host IP address: host port/live/xxx).

SOFTWARE UPGRADE

1. Log in to the web page and manage camera settings. The default page is preview interface, where users cam PTZ control, record video, preset camera positions and etc.
2. Configurations -> System Configure-> Update
3. Click “browse” to select .mrg update file, then click upgrade button to finish software upgrading.
4. Camera reboot after completion of firmware update. It prompts with “successful upgrade”.

Log in to check the firmware version to make sure software upgrade successful.
Then click “restore factory default”, reboot and restore parameters to factory default (default IP 192.168.5.163, user name: admin; password admin).

1. First of all, you need to connect the camera to the network and adjust it according to your own network environment. You can choose DHCP, or set your own IP address and DNS.
   
2. Create an event on YouTube/Facebook and get the following information: “stream key” and “stream URL”.
   
3. Youtube: Fill these two parameters in the “Host Address” and “Stream Name” of the camera as you will see in the following image.
   3.1) Facebook: Fill these two parameters in the “host address” and “stream name” of the camera, and change the port to 443.
   

IMPORTANT: If the camera reboots, you will need to click on “save” to republish to streaming.
Some models may need to open the audio settings to launch the broadcast normally. If you can’t broadcast the audio according to the above method, please try to activate the audio according to the image below.

Camera tracking

1. After login, enter into the management interface and turn on Tracking below “Monocular Tracking”
2. On the right top is PTZ control area, in which you can set the preset region of Regional Tracking. Interface is as below.

1. On the PTZ Area, adjust image by clicking direction buttons to select one region.
2. After finishing region 1 setting, click “Set” to complete the Region 1 Tracking. Other region settings are same as region1 setting steps.

You can set 4 different regions, and minimum 2 regions. The Regional Tracking settings can only be configured through the webpage. Call out the regional tracking: Click “Run” of corresponding region on the “Regional settings” area.

1. Each preset preview image must be continuous from left to right and overlap when setting the tracking regions.
2. You need to tick next to the region number to save the setting location when you setting the region.

Maintenance and troubleshooting

MAINTENANCE

1. Please power off the camera and disconnect the power adapter and socket, if it’s not used for a long run.
2. Use soft cloth or tissue to clean the camera cover.
3. Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.

TROUBLESHOOTING

1. No video output
   a. Check whether the camera power supply is connected, the voltage is normal, the power indicator is lit.
   b. Whether the machine could do self-check after restarted.
   c. Check whether the bottom of the DIP switch is the normal operating mode (see Table 2.2 and Table 2.3)
   d. Check whether the video output cable or video display is normal
2. Image flickering issue.
   a. Check whether the video output cable or video display is normal
3. Video dithering when zoom-in or zoom-out
   a. Check whether the camera installation position is solid
   b. Whether there is shaking machine or objects around the camera
4. Remote control not works
   a. Remote control address is set to 1 (if the machine is set back to the factory defaults, remote control addresses need to be back to 1 too)
   b. Check whether the battery is installed on the remote controller or low .
   c, Check the camera working mode is the normal operating mode (see Table 2.2 and Table 2.3)
   d. Check the menu whether is closed, camera control through remote controller is only available after exiting the menu. If video output from LAN, menu will not be displayed, menu will automatically exists 30s later, and then it can be controlled by remote controller.
5. Serial port not works
   a. Check whether the camera serial device protocol, baud rate, address is consistent
   b. Check whether the control cable is connected properly
   c. Check whether the camera working mode is the normal operating mode
6. Web pages cannot log in.
   a. Check if the camera outputs video normally by connecting directly to the screen.
   b. Check whether the network cable is connected properly (Ethernet port yellow light flashes to indicate normal network cable connection)
   c. Check whether your computer is added the segment and the segment is consistent with the IP address of the camera
   d. Click “Start” and select “Run” and then type “cmd” in the computer; Click “OK” then turn on a DOS command window to enter ping 192.168.5.163.

Copyright © 2022 Laia · www.laiatech.com
All rights reserved

References

• Professional video conferencing solutions - Laiatech