React Health Vocsn Critical Care Ventilator User Guide (+ PDF)

Contents hide

1 VOCSN Critical Care Ventilator

2 Product Information

2.1 Ventilation From Hospital to Home

2.2 Supplies and Ordering

2.3 Sales and Marketing

2.4 Clinical Training

2.5 Service and Warranty

2.6 Device Tracking

2.7 DME Support

3 Product Usage Instructions

3.1 Documents / Resources

3.1.1 References

VOCSN Critical Care Ventilator

Product Information

The VentecLife.com Customer Resource Guide provides valuable
information and resources for customers of Ventec Life Systems. It
offers support in the areas of ventilation from hospital to home,
supplies and ordering, sales and marketing, clinical training,
service and warranty, device tracking, and DME support.

Ventilation From Hospital to Home

For customers transitioning from hospital to home ventilation,
Ventec Life Systems offers comprehensive resources and guidance to
ensure a smooth transition and optimal ventilation at home.

Supplies and Ordering

To place orders for supplies, customers can register as new
customers on the VentecLife.com/Customer website. New account
setups may take up to two business days. Purchase orders can be
emailed to [email protected]. Orders must be received by 12:00
p.m. Eastern time, Monday-Friday, to ship on the next business
day.

Sales and Marketing

Ventec Life Systems provides manuals, resources, brochures, and
a buyer’s guide to help customers make informed decisions about
their ventilation needs. Customers can find additional clinical
information and resources on the VentecLife.com/Resources
website.

Clinical Training

VentecLife.com/Training offers in-depth video training, clinical
manuals, training checklists, quick reference charts, and other
helpful clinical documentation. Customers can also earn Continuing
Respiratory Care Education (CRCE) credits approved by the American
Association for Respiratory Care (AARC).

Service and Warranty

The Service and Warranty Guide provides information about
Ventec’s Preventative Maintenance schedule and costs. Customers can
contact the service team at [email protected] for more
details.

Device Tracking

To maintain accurate records, provide ongoing support, and
comply with FDA guidelines, customers are required to update the
device ownership history for any devices sold or transferred. They
can do so by visiting VentecLife.com/Tracking and filling out the
Change of Ownership Registration Form.

DME Support

Ventec Life Systems offers webinar trainings for sales teams and
partners with customers on marketing opportunities to highlight
their team and patient stories. Customers can email
[email protected] for more information.

Product Usage Instructions

Register as a new customer on VentecLife.com/Customer.
Allow up to two business days for new account setups.
Email purchase orders to [email protected]. Ensure orders
are received by 12:00 p.m. Eastern time, Monday-Friday, to ship on
the next business day.
Download the Ventec Buyers Guide for detailed information and
photos of all Ventec accessories.
Visit VentecLife.com/Resources for additional clinical
information and resources.
Contact [email protected] or call 1-844-640-HELP for
clinical questions and support.
Contact [email protected] for service-related
inquiries and information about Ventec’s Preventative Maintenance
schedule and costs.
Update device ownership history for any devices sold or
transferred at VentecLife.com/Tracking by filling out the Change of
Ownership Registration Form.
Email [email protected] to request printed brochures or to
inquire about DME support, webinar trainings, and marketing
opportunities.

View Fullscreen

Customer Resource Guide

Ventilation From Hospital to Home
Ventec Life Systems, a division of React Health, is defining Integrated Respiratory Care. The resources below are intended to help you and your team most effectively use our ventilator products. Please share this information with your internal team members who are partners in your ventilation program, including team members involved in patient care, ordering, billing, and service. If you have any questions, please don’t hesitate to reach out at the number below or speak to your React Health Sales Representative.
(844) 698-6276

SUPPLIES AND ORDERING
New Customer Registration New customers, register at VentecLife.com/Customer. Please allow two business days for new account setups.

Placing Orders

[email protected]

Email Purchase Orders to [email protected]. Orders must be received by 12:00 p.m. eastern time, Monday-Friday to ship next business day (depending
on volume).

Buyers Guide Download
Download the Ventec Buyers Guide and find detailed information and photos of all Ventec accessories.

SALES AND MARKETING

Manuals/Resources VentecLife.com/Resources
Find additional clinical information and helpful resources, such as comparable ventilation modes at: VentecLife.com/Resources

Brochures

[email protected]

Email us to request printed brochures or your React Health sales representative.

SEE OTHER SIDE FOR MORE INFORMATION

MKT-00017 Rev G

Customer Resource Guide

CCLLININICICAALLRAENSDOUTRCAEINSING

Training

VentecLife.com/Training

Learn from in-depth video training, clinical manuals, training checklists, quick reference charts, and other helpful clinical documentation at: VentecLife.com/ Training
Learn more about the VOCSN Multi-Function Ventilator while earning Continuing Respiratory Care Education (CRCE) credits approved by the American Association for Respiratory Care (AARC).
· Attend online: Complete the online course Providing Integrated Care with VOCSN MultiFunction Ventilator.
· In-person or via Zoom: Live training in-person or via Zoom with a Ventec Clinical Specialist.

Contact

[email protected]

Our clinical team is available to answer your questions on the phone at: 1-844-640-HELP or reach us via email at [email protected]

SERVICE AND WARRANTY

Service and Warranty Guide

Download

Find information about Ventec’s Preventative Maintenance schedule and costs by contacting our service team at [email protected]

Return Shipping (RMA)
Return Shipping (RMA) information at: VentecLife.com/ UploadLogs

Device Tracking
To maintain accurate records, provide ongoing support and remain compliant with FDA guidelines, please update the device ownership history for any devices sold or transferred. Go to VentecLife.com/Tracking and fill out the Change of Ownership Registration Form.
(Ventec Life Systems complies with the United States Food and Drug Administration’s Code of Federal Regulations; Title 21; Part 821 – Medical Device Tracking Requirements, and is therefore required to track VOCSN purchases and ownership changes).

DME Support
We welcome the opportunity to host webinar trainings for your sales team, as well as to partner with you on marketing opportunities to highlight your team and patient stories. Please email us at [email protected] to learn more.