Processor Technology
Product Information:
The product is equipped with Neuro Processor Technology, which
enhances the patient’s own voice and provides a Neuro Platform for
improved hearing experiences. The hearing aid does not rely solely
on amplification and is designed to address issues such as
occlusion through acoustic modifications. It offers overall output
and better hearing in noise, particularly in background noise
compared to nearby sounds. It also improves intelligibility for
individuals with poor speech discrimination.
Additionally, the product features streamed input capabilities,
ensuring that the bass in the streamed signal is sufficient. It
manages loudness levels to prevent sounds from being too loud and
maintains a balanced output, adjusting as necessary to different
environments.
With a focus on sound quality, the hearing aids are designed to
provide optimal performance in both quiet and noisy environments.
The product also includes specific features for music listening,
taking into account high-frequency hearing loss and emphasizing
counseling for an improved experience.
Furthermore, the product addresses feedback issues by allowing
for modifications such as shell modification or new earmolds to
adjust the characteristics of the hearing aid.
Product Usage Instructions:
- To test for occlusion issues, turn off the hearing aid and have
the patient speak. If the issue persists, address it with acoustic
modifications. - To optimize hearing in noisy environments, use the hearing
aid’s features specifically designed for better hearing in
noise. - When streaming audio, ensure that the bass in the streamed
signal is sufficient for an enhanced listening experience. - If sounds are too loud, adjust the hearing aid’s settings to
decrease loudness. This can be done by moving the curves closer
together. - In quiet environments, ensure that the hearing aids are quiet
as well to maintain optimal sound quality. - For music listening, utilize the Music Program feature and
consider counseling for individuals with high-frequency hearing
loss. - If feedback occurs or if there is a need to modify the
characteristics of the hearing aid, consult with a professional for
possible shell modification or new earmold options.
Please note that certain features mentioned may only be
available on select 2.4 GHz hearing aids. Contact your
representative for specific information regarding the product.
QUICKTIP
Troubleshooting Guide
Neuro Processor Technology
Patient’s Own Voice
Voice Sounds · In a barrel/tunnel · Echoes · Hollow · Like they have a cold/ears plugged
Pro Fit Adjustments · Decrease gain using the Occlusion Control · Decrease Low Frequency Gain · Decrease Moderate Gain at 1000 Hz and/or 1500 Hz
Voice Sounds · Muffled
Pro Fit Adjustments · Increase Moderate Gain at 1000 Hz and/or 1500 Hz · Increase Loud Gain · Increase Maximum Output · Increase High Frequency Gain · Decrease Low Frequency Gain
Voice Sounds · Distorted · Crackles · Unnatural/like a megaphone
Pro Fit Adjustments · Decrease Moderate Gain at 1000 Hz and/or 1500 Hz · Decrease Loud Gain · Decrease Overall Output
Neuro Platform
Other Considerations · Occlusion may be due to the physical presence of the hearing aid
and not because of amplification; to test, turn off the hearing aid and have the patient speak 1. Report persists–issue is occlusion; address with acoustic modifications
· Enlarge vent diameter · Shorten and/or taper canal · Remake hearing aid or earmold with different canal length 2. Report resolved–issue is amplification; address with response adjustments
Other Considerations · Occlusion may be due to the physical presence of the hearing aid
and not because of amplification; to test, turn off the hearing aid and have the patient speak 1. Report persists–issue is occlusion; address with acoustic modifications
· Enlarge vent diameter · Shorten and/or taper canal · Remake hearing aid or eamold with different canal length 2. Report resolved — issue is amplification; address with response adjustments
Other Considerations · If decreasing Overall Output worsens sound quality, consider increasing
Overall Output
Hearing in Noise
Patient has Difficulty · Understanding speech
in background noise
Patient Hears · Voices at a distance
better than nearby
Patient Reports · Low tolerance for noise · Background noise too loud
Intelligibility
Reports · I hear better without
my hearing aids · Speech is unclear/unnatural · Speech in quiet is not clear · TV/Radio is not clear
Speech Sounds · Muffled even when in quiet
Pro Fit Adjustments · Verify Adaptive Directionality is enabled via Sound Manager screen · Consider enabling a Fixed Directional microphone response · Increase Speech in Noise Control via Sound Manager screen · Increase Overall Gain at 1000 Hz and/or 1500 Hz, then higher frequency gain · Decrease Soft Low Frequency Gain
Other Considerations · If device does not have directional microphones, consider recommending
a directional device · Consider enabling Edge Mode+ via the User Control screen · Consider 2.4 GHz Remote or their hearing aid mobile app to make
the Speech in Noise control more aggressive · Consider 2.4 GHz remote microphone options to improve signal-to-noise ratio · Consider turning Speech in Noise off for severe-to-profound hearing loss
Pro Fit Adjustments · Increase Overall Gain at 1000 Hz and/or 1500 Hz · Increase Overall Soft Gain · Decrease Speech in Noise setting via the Sound Manager screen
Other Considerations · If device does not have directional microphones, consider recommending
a directional device · Consider enabling Edge Mode+ via the User Control screen · Consider 2.4 GHz Remote or their hearing aid mobile app to make
the Speech in Noise control more aggressive · Consider 2.4 GHz remote microphone options to improve signal-to-noise ratio
Pro Fit Adjustments · Decrease Overall Output · Verify Adaptive Directionality is enabled via Sound Manager screen · Increase Speech in Noise setting via the Sound Manager screen · Increase Transients setting via Sound Manager screen
Other Considerations · If device does not have directional microphones, consider recommending
a directional device · Consider enabling Edge Mode+ via the User Control screen · Consider 2.4 GHz Remote or their hearing aid mobile app to make
the Speech in Noise control more aggressive · Consider 2.4 GHz remote microphone options to improve signal-to-noise ratio
Pro Fit Adjustments · Increase Overall Gain at 1000 Hz and/or 1500 Hz · Decrease Speech in Noise setting via the Sound Manager screen · Set Speech and Noise for Less Activity via Sound Manager screen · Increase Low Frequency Gain for Streamed program
Pro Fit Adjustments · Decrease Quiet setting via the Sound Manager screen · Increase Soft and Moderate Gain
Other Considerations · Consider a customized program via their hearing aid mobile app · Consider adding a 2.4 GHz TV Streamer · Consider enabling Edge Mode+ via the User Control screen · Consider 2.4 GHz Remote Microphone options to improve signal-to-noise ratio · May need to counsel on fact that poor speech clarity may be due to
poor speech discrimination
Other Considerations · Quiet adjusts expansion and low-level noise reduction to
ensure the hearing aids are quiet in quiet environments · Consider enabling Edge Mode+ via the User Control screen
*Available on select 2.4 GHz hearing aids. Contact your rep for specific information.
Streamed Input
Reports · Streamed input doesn’t
have enough bass
Reports · External environment is louder
than the streamed signal
Loudness
Overall Too Loud · Voices too loud · All sounds too loud · Harsh/too loud
Pro Fit Adjustments · Enable Bass Boost via the Accessories screen · Increase Gain for Low Frequencies · Increase Output for Low Frequencies
Pro Fit Adjustments · Mute the hearing aid microphones
Pro Fit Adjustments · Change Experience Level to provide less gain (3 to 2 or 2 to 1) · Decrease Overall Gain above 1000 Hz · Decrease Gain using Occlusion Control · Decrease High Frequency Loud Gain
Loudness Comfort · Sounds are painful · Clattering dishes too loud · Running water · Other environmental
sounds too loud
Overall Too Soft · Voices too soft · All sounds too soft · Hearing aids too soft
Pro Fit Adjustments · Increase Transients setting via the Sound Manager screen · Decrease High Frequency Loud Gain · Decrease Overall Output · Decrease Overall Loud Gain · Increase Machine Noise setting via the Sound Manager screen
Pro Fit Adjustments · Increase Overall Gain · Increase Overall Output · Increase Overall Soft Gain · Increase Overall Moderate Gain · Increase Low Frequency Overall Gain · Decrease Quiet setting via the Sound Manager screen
Other Considerations · Consider a customized program via the hearing aid mobile app · Consider adding a 2.4 GHz TV Streamer · Consider enabling Edge Mode+ via the User Control screen
Other Considerations · Consider adjusting the streamed vs microphone input
ratio via the hearing aid mobile app · Consider enabling Edge Mode+ via the User Control screen
Other Considerations · May need to start with lower gain settings than the prescriptive
target recommends · Patient may be unaccustomed to amplification or may be
accustomed to lower gain devices · May need to consider a different fitting formula · Compression ratios are increased as the curves move closer
together; decreased as the curves move farther apart. · Consider enabling Edge Mode+ via the user control screen.
Other Considerations · Ensure Best Fit is using e-STAT 2.0 fitting formula · Enter pure tone UCLs for at least 500 Hz and 3000 Hz to personalize
and help optimize the output settings · Utilize Speech Mapping to identify frequencies causing discomfort · Compression Ratios are increased as the curves move closer
together; decreased as the curves move farther apart
Other Considerations · Utilize Speech Mapping to verify audibility · Patient may not perceive the aid as being loud enough
depending on previous hearing aid experience · Compression Ratios are increased as the curves move closer
together; decreased as the curves move farther apart · Quiet adjusts expansion and low-level noise reduction to
ensure the hearing aids are quiet in quiet environments
Sound Quality
Noisy · Hearing aids are noisy · Refrigerator hum too loud · Hearing aids are noisy in
quiet environments
Pumping · Hearing aids cut in and out · Hearing aids cut in and out
when patient speaks · Loud sounds fade in and out
Shutting Down · Hearing aids shut down
with loud sounds · Hearing aids cut out
when patient speaks · Loud sounds fade in and out
Transient Sounds are · Bothersome
Transient Sounds are · Too Soft/Unnatural
Sounds are · Hollow · Muffled
Pro Fit Adjustments · Increase Quiet setting via Sound Manager screen · Decrease Soft Gain at 750 Hz and below · Decrease Overall Soft Gain
Pro Fit Adjustments · Increase Overall Loud Gain · Decrease Compression Ratios · Decrease Machine Noise setting via Sound Manager screen · Decrease Consonant Enhancement
Pro Fit Adjustments · Decrease Transients setting via the Sound Manager screen · Decrease Compression Ratios · Increase Overall Output/MPO · Increase Overall Gain · Increase Overall Soft Gain · Increase Overall Loud Gain
Pro Fit Adjustments · Increase Transients setting via Sound Manager screen
Pro Fit Adjustments · Decrease Transients setting via Sound Manager screen
Pro Fit Adjustments · Decrease Loud Gain at 500 Hz and 750 Hz · Increase Moderate Gain at 1000 Hz and/or 1500 Hz · Increase Moderate High Frequency Gain
Other Considerations · Quiet adjusts expansion and low-level noise reduction to
ensure the hearing aids are quiet in quiet environments
Other Considerations · Compression Ratios are increased as the curves move closer
together; decreased as the curves move farther apart
Other Considerations · Compression Ratios are increased as the curves move closer
together; decreased as the curves move farther apart
Other Considerations · Consider turning off for severe-to-profound hearing loss
Other Considerations · Consider turning off for severe-to-profound hearing loss
Other Considerations · Increase Vent Size and update Acoustic Options to match hearing aid
Sound Quality (Continued)
Sounds are · Sharp · Tinny
Music
Pro Fit Adjustments · Increase gain between 2000 Hz-4000 Hz, then increase gain at 750 Hz · Increase Low Frequency Gain · Decrease Overall Output above 1000 Hz · Increase Speech in Noise · Increase Compression · Change Experience Level to provide less gain (3 to 2 or 2 to 1) · Consider enabling the Automatic feature within Experience Manager
Other Considerations · Utilize Speech Mapping or Verify Comfort to identify areas of sharpness · Compression Ratios are increased as the curves move closer together;
decreased as the curves move farther apart · Consider Best Fit using a different fitting formula · Patient’s auditory perception may be distorted due to long-standing
high-frequency hearing loss; counseling is key
Music Sounds · Too tinny in the Music Program
Music Sounds · Too much bass in
the Music Program
Feedback
Pro Fit Adjustments · Decrease treble via QuickFit screen · Increase bass via QuickFit screen
Pro Fit Adjustments · Decrease bass via QuickFit screen · Increase treble via QuickFit screen
Other Considerations · Consider the Fine-Tuning screen for patients who require
very discrete frequency-specific adjustments · Consider use of 2.4 GHz streaming accessory · Consider enabling Edge Mode+ via the User Control screen
Other Considerations · Consider the Fine-Tuning screen for patients who require very discrete
frequency specific adjustments · Consider use of a 2.4 GHz streaming accessory · Consider enabling Edge Mode+ via the User Control screen
Hearing Aids · Whistle · Chirp
Hearing Aids · Sound warbly with own
voice or other inputs
Pro Fit Adjustments · Initialize feedback cancellation with hearing aid in the ear · Reduce Adaptive Feedback Cancellation Sensitivity (Strong to Subtle,
Subtle to Off) via the Feedback Canceller screen · Reduce Overall Gain
Pro Fit Adjustments · Initialize feedback cancellation with hearing aid in the ear · Reduce Adaptive Feedback Cancellation Sensitivity (Strong to Subtle,
Subtle to Off) via the Feedback Canceller screen · Decrease Consonant Enhancement
Other Considerations · Manage acoustic options for better fit and positioning of the
hearing aid in the ear · Utilize Speech Mapping to identify feedback peak and decrease gain at peak · Feedback cancellation needs to be re-initialized any time the acoustic
characteristics of the hearing aid are changed (e.g. shell modification, new earmold)
Other Considerations · Manage acoustic options for better fit and positioning of the
hearing aid in the ear · Utilize Speech Mapping to identify feedback peak and decrease gain at peak · Feedback cancellation needs to be re-initialized any time the acoustic
characteristics of the hearing aid are changed (e.g. shell modification, new earmold)
The Starkey logo, Pro Fit, Neuro Processor, e-STAT and Edge Mode are trademarks of Starkey Laboratories, Inc. ©2023 Starkey Laboratories Inc. All Rights Reserved. 2/23 FLYR4093-00-EN-SC
