EK425VX, ECS50HVX Orange Tools
Product Information
The Orange Tool is a product manufactured by Greenlee Tools,
Inc. It has come to the attention of the company that certain
Orange Tool products may have a safety issue that requires
immediate attention. As a result, a safety notice has been issued
for all Orange Tool purchasers in a certain date range.
Product Usage Instructions
If you own an Orange Tool, please follow the instructions
below:
- Stop using your Orange Tool until the instructions listed below
are completed. - Check whether your Orange Tool is affected by using the
instructions on page 2 and 3 of the user manual. - If your Orange Tool is affected, stop using it immediately and
return it to Greenlee for further inspection and service work. The
instructions for returning the tool are listed on page 2 and
3. - If your Orange Tool is affected, Greenlee will provide all
replacement fastening componentry installation service, inspection,
and pickup and return shipping free of charge.
Please note that if your unit contains a Green Dot in the corner
next to the serial number label, then this announcement is not
applicable to you, and your unit has already been reworked by
Greenlee. If your unit’s date code does not fall into the affected
date range, then your unit is not affected by this
announcement.
If you have any questions or need help determining if your
Orange Tool unit is affected, please contact Greenlee Technical
Service via email at [email protected] or by phone at
844-789-8665 for assistance.
IMPORTANT SAFETY NOTICE FOR GREENLEE® ORANGE TOOLS THIS NOTICE APPLIES TO:
· Greenlee Orange Tools models EK425VX & ECS50HVX produced between December 2021 and January 2023
Dear Orange Tool Owner,
This is an Important Safety Notice. Greenlee Tools, Inc. recently discovered that two of its battery powered hydraulic Orange Tool models EK425VX & ECS50HVX produced between December 2021 to January 2023 may be outfitted with a non-conforming fastening component provided by a sub-supplier that, under certain environmental conditions, could cause the tool head to loosen and detach from the tool body. If the tool head were to detach from the tool body while the Orange Tool was in use, an increased risk of personal injury or property loss could occur.
In response, Greenlee has decided to issue this important Safety Notice and require all Orange Tool purchasers in this date range to take the following actions:
1. Stop use of all Orange Tools in your possession until the instructions listed below are completed. 2. Verify whether any Orange Tool in your possession is possibly affected under this Notice by using the
instructions on page 2 and 3. 3. If any of your Orange Tools are affected, stop use of such tools immediately and return them back to
Greenlee as instructed on page 2 and 3 for further inspection and service work by Greenlee.
If your Orange Tool is affected, Greenlee will provide all replacement fastening componentry installation service, inspection and pickup and return shipping to you free of charge.
AFFECTED TOOL IDENTIFICATION INSTRUCTIONS
STEP 1 Remove the battery from the Orange Tool unit in question and identify the two character Date Code listed on the second row on the serial number label, as pictured below (see, Figure 1).
Figure 1 Date Code Location
Figure 2 Green Dot Location
STEP 2 look for the presence of a Green Dot in the corner next to the serial number label (figure 2)
STEP 3 If the two character Date Code listed on the second row of the serial number label appearing are: Q1, RN, RP, RQ, RR, RS, RT, RV, RW, RX, RY, RZ, R1 or SN, and no Green Dot is present your Orange Tool is affected and must be returned to Greenlee. Do not continue to use the Orange Tool. Contact Greenlee using the information provided below.
This announcement is not applicable if your unit contains a Green Dot in the corner next to the serial number label and your Orange Tool falls into the possibly affected product range. In this case, your unit has already been reworked by Greenlee. If your unit’s date code does not fall into the above date range, your unit is also not affected by this announcement.
If your unit does not contain a Green Dot and the date code appearing second row of the serial number label is: Q1, RN, RP, RQ, RR, RS, RT, RV, RW, RX, RY, RZ, R1 or SN your Orange Tool is affected and must be returned to Greenlee. Do not continue to use the affected Orange Tool. You must immediately contact Greenlee Technical Service, either via email at [email protected] or by phone at 844-7898665 to arrange for a free shipping code to send the Orange Tool back to Greenlee for inspection and service work. Greenlee will return the Orange Tool to you at no charge once the inspection and service is completed.
Should you have additional questions or need help determining if your Orange Tool unit is affected, please contact Greenlee Technical Service, either via email at [email protected] or by phone at 844-789-8665 for assistance.
Sincerely
Greenlee Tools, Inc.
