AES MON-11-US 10 Wall Desk Touch Monitor with Android App Pre Loaded
Product Information
The MON-11 v8.1 is an Android Monitor designed and manufactured
by AES Global Ltd. It comes with various features and accessories
to enhance its functionality.
Box Contents:
- 1 x Android Monitor
- 1 x Wall bracket
- 4 x Screws
- 4 x Wall Screws
- 4 x Wall Plugs
- 1 x 2m LAN Cable
- 1 x Micro USB OTG Cable
- 1 x DC Power Adapter (12v 2A)*
- 1 x Cover
- 2 x Screws
- 1 x Quick Start Guide
*Non-UK units will have an adapter included.
Important Notices
- Do not push objects into holes and ventilation slots.
- Do not expose this product to moisture or place any objects
filled with liquids on or near the product. - Do not place a naked flame source, such as lighted candles, on
or near this product. - Do not store or operate the device in environments where the
temperature is above 50 degrees Celsius or below -10 degrees
Celsius. - Do not intentionally hit the device or place heavy or sharp
objects on the device. - Only use accessories specified by the manufacturer.
- Keep the device away from benzene, diluents, and other
chemicals. - Do not attempt to repair this product yourself. Always use a
qualified service agent to perform adjustments or repairs. - While using earphones, if the volume is excessively high, it
may cause hearing damage. Please adjust the volume to a safe level
and use moderately. - Do not disconnect the tablet suddenly when formatting,
uploading, or downloading. - The tablet is not moisture and water-resistant. Please do not
use it in a damp environment. - Do not upgrade the firmware by yourself. The tablet should be
upgraded with the right firmware and right methods offered by us.
If an upgrade is needed, please contact us.
Product Usage Instructions
To install the Android Monitor:
- Always test the unit on site before installation to avoid
restocking fees. - Attach the monitor bracket to the monitor using the provided
screws. - Connect the tablet to the local WiFi network.
- Power on the tablet using the provided DC power adapter.
To add your intercom to the Praetorian Guard app:
- Ensure you have completed the setup as per the intercom manual
and it is showing ONLINE on your mobile device. - Open the Praetorian Guard app from the home screen or app
drawer. - Select the Settings Icon.
- Select the ‘+’ icon.
- Input the login credentials created on the admin account.
(Refer to the intercom installation manual for more
information.)
Please refer to the full manual available on our website for
detailed instructions and additional information.
MON-11 v8.1
– Android Monitor
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
Step 1
Step 2
2. Use the screws provided to attach the monitor bracket to the monitor.
Step 5
Connect the tablet to the local WiFi
Detailed Instructions can be found in the full manual available
on our website.
Step 4
Power the tablet on with the DC power adapter provided
Step 3
Box Contents
1 x Android Monitor
1 x Wall bracket 4 x Screws 4 x Wall Screws 4 x Wall Plugs
1 x 2m LAN Cable 1 x Micro USB OTG Cable
1 x DC Power Adapter (12v 2A)*
*Non-UK units will have an adapter included
1 x Cover 2 x Screws
1 x Quick Start Guide
Full Manual Available Here! Please scan this QR Code to go to our Resources page where you can find all of our guides and available resources.
Wall Mounting
Important Notices
Since the tablet software updates regularly, the user manual may not cover all aspects of new features.
Copyright Information All intellectual property rights in this publication are owned by and protected by applicable copyright laws and international treaty provisions. No part of this publication may be reproduced in any form whatsoever or used to make any derivative work without prior written approval by AES Global Ltd.
AES Global Ltd reserves the right to revise this publication, and/or make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time without prior notice. The information in this document is provided in good faith, but without any representation or warranty whatsoever, whether it is accurate, or complete or otherwise, and on express understanding that shall have no liability whatsoever to other parties in any way arising from or relating to the information or its use.
All other trademarks are the property of their respective owners. Other company and brand products and service names are trademarks or registered trademarks of their respective holders.
1. Do not push objects into holes and ventilation slots. 2. Do not expose this product to moisture or place any objects filed with liquids on
or near the product. 3. Do not place a naked flame source, such as lighted candles, on or near this
product. 4. Do not store or operate the device in environments where the temperature is
above 50 degrees Celsius or below -10 degrees Celsius. 5. Do not intentionally hit the device or place heavy or sharp objects on the
device. 6. Only use accessories specified by the manufacturer. 7. Keep the device away from benzene, diluents, and other chemicals. 8. Do not attempt to repair this product yourself. Always use a qualified service
agent to perform adjustments or repairs. 9. While using earphones, if the volume is excessively high it may cause hearing
damage. Please adjust the volume to a safe level and moderate use. 10. Do not disconnect the tablet suddenly when formatting, uploading, or
downloading. 11. The tablet is not moisture and water resistant. 12. Please do not use it in a damp environment. 13. Do not upgrade the firmware by yourself. The tablet should be upgraded with
the right firmware and right methods offered by us. If an upgrade is needed, please contact us.
This device complies with CE and FCC regulations.
MON-11 v8.1
– Android Monitor
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
Adding your Intercom to Praetorian Guard app
Ensure you have completed the setup as per the intercom manual and is it showing ONLINE on your mobile device.
(1) Open the app from the home screen / app drawer. (2) Select the Settings Icon. (3) Select the `+’ icon. (4) Input the login credentials created on the admin account.* *See intercom installation manual for more info.
1
App Settings
Add Intercom 2
Save Settings
4 3
Note: Maximum 8 separate users and devices. Each device connected must be logged in with their own user account for correct operation. Only ADMIN can change critical system settings of the intercom. We advise to use separate user accounts for additional monitors.
Full Manual Available Here! Please scan this QR Code to go to our Resources page where you can find all of our guides and available resources.
Test the camera feed
2021 / 03/ 13 Sat 15 : 05 : 30
Adding Intercom
View Camera
Note: If you can see live video and hear audio, the intercom has successfully connected to the network.
If for some reason this does not work, check the LED indicators on the PCB and the RJ45 socket to ensure it is connected correctly to the network.
Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”. A. This can be caused by poor power cable extended to the intercom, weak Wi-Fi, or too many devices connected to the Wi-Fi network and the router is incapable of managing the workload.
2. Intercom is not showing online status. A. This can be caused by incorrect Wi-Fi password created, or Wi-Fi dropping out due to weak signal.
3. I can see video but there is no audio on the phone or there is no audio at the intercom. A: Possibly permissions for the app were not accepted during app install. Check microphone permissions for the app in the phone settings.
4. The status is showing online, then connecting, then online again. A: This is normal when a phone roams between two Wi-Fi connections, or between Wi-Fi and data.
MON-11 v8.1
– Android Monitor
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
Answering a call from your Intercom
(1) Swipe down from the top of your Home Screen to view your Notification panel (2) Select the Praetorian Guard notification. (3) Once the app loads the call will be displayed. Select the Green answer logo to speak to
the visitor.
1
2
3
Adding Intercom
FAQ’s
Symptoms caused
App showing offline status, video image shows “fetching”, long lag on calls, intermittently showing online/offline, delayed push notifications.
Problem/error
Wi-Fi too weak at gate / Upload speed too slow
Delayed push notifications, video lag, voice problems, freezing, relays not opening the gate.
Wrong power cable (too thin) installed from 24v adaptor to the intercom, or power adaptor too far from intercom.
Solution
Increase the height of the antenna if possible, install a Wi-Fi booster either inside the house near the front of the property, or a loft or eaves mounted external Wi-Fi booster, or install a CAT5 cable from the intercom to the router. If upload speed is less than 1.5mbps then you will need to speak with your internet provider
Change the power cable to specifications shown within this manual.
Lagging video or audio, delayed notifications, status showing intermittently online/offline, no or randomly operation of push notifications.
Too many devices on home network
Turn off as many other devices as possible, reboot the router and then try again. If the unit works, it proves to the customer that their router needs to be upgraded to handle the demand.
Call Interface
When the app opens and connects to the call panel it will then display the call to be answered with a snapshot from the camera when the button was pressed.*
*Delays in the call loading is usually caused by poor upload speeds.
Time & Date Stamp
2021 / 03/ 13 Sat 15 : 05 : 30
Intercom works well sometimes and not well other times. The Wi-Fi signal strength on the app Wi-Fi screen can sometimes be strong and other times is weak.
Several Wi-Fi networks using the same SSID
The intercom is jumping between networks depending on traffic and other devices connected to the same node. It is advisable to change the SSID name of the Wi-Fi network closest to the intercom to something individual.
Offline status. Will not connect to the network
Incorrect Wi-Fi password entered during setup
Can randomly display status “id already in use”
Additional user added incorrectly.
Try process again. Check the same Wi-Fi password works on your device (forget the network and reconnect using the same password).
When an additional user was being added, the process was done incorrectly. Additional users MUST be added by the admin device first, with separate usernames created for each. The new usernames and passwords must be used by the new devices as shown in this manual to logon to the intercom.
End Call
Relay 1
Key:
Time & Date Stamp: Press once to trigger the gate / entrance to open.
Relay Controls: Press once to trigger the gate / entrance to open. Press and hold for 3 seconds to hold the gate / entrance open. Press again to release. *The padlock symbol will turn green when active.
End Call: Tap this to end the call.
Full Manual Available Here! Please scan this QR Code to go to our Resources page where you can find all of our guides and available resources.
Relay 2
Intercom is online and working even through the application, but I am receiving no notifications even for calls! I have checked my Wi-Fi/Ethernet and the intercom meets minimum requirements
Incorrect time.
I think my intercom is not functioning correctly.
Potential conflict of interest/firmware/software bug.
Cycle to the settings menu and navigate to the clock settings and press “sync device time” to sync the current time from the device. This should only ever need done once as the time is pulled from the server.
This is not something that happens frequently and can only happen if a new firmware was pushed to the unit. Seldom instances can however occur resulting in a soft reboot needing done. Cycle to the settings menu and navigate to the power icon, pressing this will initiate a soft reboot. This soft reboot will remove any open communications or potential non-functioning features to be re-enabled.
MON-11 v8.1
– Android Monitor
Adding Intercom
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
System Specifications
System
CPU
RK3288, Quad-core cortex A17, 1.6G
RAM
2GB
Internal memory 16GB
Operation system
Android 8.1
Card slot USB Micro USB HDMI RJ45 POE DC Power jack AUX
Interface 1 × SD card slot (max support 32GB) 3 × USB 2.0 interface Micro USB OTG Mini HDMI Output RJ45 POE Active IEEE802.3at 1 × 4.0mm power DC jack (12v 2A) 1 × 3.5mm headphone jack
WiFi Ethernet Bluetooth 3G/4G
Panel Resolution Active area Display Mode Viewing angle Contrast ratio Brightness Aspect Ratio
Network 802.11b/g/n 10M/100M ethernet 4.0 Support external 3G/4G USB dongle
Display 10.1″ LCD IPS panel 1280×800 216.96(H)x135.6mm(V) Normally black IPS 85/85/85/85(L/R/U/D) 800:1 300 cd/m2 16:10 / Display area: 215×135mm
Media play
Video format
Audio format Photo
MPEG-1, MPEG-2, MPEG-4, H.263, H.264, RV, etc. (supports up to 4K) MP3, WMA, AAC and more
JPEG
Other
VESA
75x75mm
Speaker
2 × 1.5W speakers
Camera
2.0MP Front camera
Working temp 0–40 degree Celsius
Certificate
CE/RoHS/FCC
Language
Multi-language
Key
POWER/VOL+/VOL-
App Updates
We will continually monitor the apps performance and will release updates to enhance the users experience and/or fix any issues that arise overtime. These updates will be available via the Android Play store.
Search for Praetorian Guard in the Google Play Store and find the icon shown here or scan the QR code.
Tip: Be sure to accept ALL permissions during install, otherwise you will experience problems later!
Tip: A Google account is required to sign into the play store. It is recommended to create an account and turn on auto updates to ensure you always have the most recent version of the app installed.
Please ensure you check the app for updates at least once a month.
Recycling
This symbol on the product or in the instructions means that your electrical and electronic equipment should be disposed of at the end of its life separately from your household waste.
There are separate collection systems for recycling in your country.
For more information, please contact the local authority or your retailer where you purchased the product.
STILL HAVING TROUBLE? Find all of our support options such as Web Chat, Full Manuals, Customer Helpline
and more on our website:
WWW.AESGLOBALUS.COM
+1 (321) 900 4599
Region | AES Global Ltd | AES Gate Intercoms | United Kingdom
AES Global LLC | Gate Intercoms | Florida
