If you are experiencing leaking, follow these steps to resolve:
- Where is the machine leaking from?
- Clean Water Tank > Go to Clean Water Tank
- Dirty Water Tank or Vents > Remove dirty water tank
- Empty tank by opening drain plug over sink
- Drain plug must be pushed securely into place
- When dirty tank is removed, a small amount of liquid may drip from machine, this is normal
- Check the black gasket (above the white label) for debris or damage
- If gasket is warped or damaged, Contact Us
- If gasket is intact, return dirty tank to machine
- Leaking from the side vents can happen if:
- Dirty tank is full and dirty water has re-entered the internal part of the machine
- The machine is used upside-down or sideways
- Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No > Is your machine leaking from the Clean Water Tank?
- Yes > Go to Leaking from Clean Water Tank
- No > Contact Us
