Seagate St4000dm000 Desktop Hdd User Guide

Seagate ST4000DM000 Desktop HDD

Introduction

• This manual describes the functional, mechanical, and interface specifications for the following Seagate® Desktop HDD model drives: ST4000DM000 ST3000DM003

These drives provide the following key features:

• High instantaneous (burst) data-transfer rates (up to 600MB per second).
• TGMR recording technology provides the drives with increased areal density.
• State-of-the-art cache and on-the-fly error-correction algorithms.
• Native Command Queueing with command ordering to increase performance in demanding applications.
• Full-track multiple-sector transfer capability without local processor intervention.
• Seagate AcuTrac™ servo technology delivers dependable performance, even with hard drive track widths of only 75 nanometers.
• Seagate OptiCache™ technology boosts overall performance by as much as 45% over the previous generation.
• Seagate SmartAlign™ technology provides a simple, transparent migration to Advanced Format 4K sectors
• Quiet operation.
• Compliant with RoHS requirements in China and Europe.
• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• Support for S.M.A.R.T. drive monitoring and reporting.
• Supports latching SATA cables and connectors.
• Worldwide Name (WWN) capability uniquely identifies the drive.

About the SATA interface

• The Serial ATA (SATA) interface provides several advantages over the traditional (parallel) ATA interface. The primary advantages include:
• Easy installation and configuration with true plug-and-play connectivity. It is not necessary to set any jumpers or other configuration options.
• Thinner and more flexible cabling for improved enclosure airflow and ease of installation.
• Scalability to higher performance levels.
• In addition, SATA makes the transition from parallel ATA easy by providing legacy software support. SATA was designed to allow users to install a SATA host adapter and SATA disk drive in the current system and expect all of the existing applications to work as normal.
• The SATA interface connects each disk drive in a point-to-point configuration with the SATA host adapter. There is no master/slave relationship with SATA devices like there is with parallel ATA. If two drives are attached on one SATA host adapter, the host operating system views the two devices as if they were both “masters” on two separate ports. This essentially means both drives behave as if they are Device 0 (master) devices.
• The SATA host adapter and drive share the function of emulating parallel ATA device behavior to provide backward compatibility with existing host systems and software.
• The Command and Control Block registers, PIO and DMA data transfers, resets, and interrupts are all emulated.
• The SATA host adapter contains a set of registers that shadow the contents of the traditional device registers, referred to as the Shadow Register Block. All SATA devices behave like Device 0 devices. For additional information about how SATA emulates parallel ATA, refer to the “Serial ATA International Organization: Serial ATA Revision 3.0”. The specification can be downloaded from www.sata-io.org.

Note

• The host adapter may, optionally, emulate a master/slave environment to host software where two devices on separate SATA ports are represented to host software as Device 0 (master) and Device 1 (slave) accessed at the same set of host bus addresses. A host adapter that emulates a master/slave environment manages two sets of shadow registers. This is not a typical SATA environment.

Drive Specifications

• Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate the following drive models:

Specification summary tables

• The specifications listed in Table 1 are for quick reference. For details on specification measurement or definition, refer to the appropriate section of this manual.

Table 1 Drive specifications summary for 4TB and 3TB models

• All specifications above are based on native configurations.
• One GB equals one billion bytes and 1TB equals one trillion bytes when referring to hard drive capacity. Accessible capacity may vary depending on the operating environment and formatting.
• During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and power to operational levels.

Formatted capacity

• One GB equals one billion bytes and 1TB equals one trillion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment and formatting.

LBA mode

When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.
See Section 4.3.1, “Identify Device command” (words 60-61 and 100-103) for additional information about 48-bit addressing support of drives with capacities over 137GB.

Default logical geometry

• Cylinders: 16,383
• Read/write heads: 16
• Sectors per track: 63

LBA mode

• When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.

Recording and interface technology

Physical characteristics

Seek time

Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using drive diagnostics. The specifications in the table below are defined as follows:

• Track-to-track seeks time is an average of all possible single-track seeks in both directions.
• Average seek time is a true statistical random average of at least 5000 measurements of seeks between random tracks, with less overhead.

Note

These drives are designed to consistently meet the seek times represented in this manual. Physical seeks, regardless of mode (such as track-to-track and average), are expected to meet the noted values. However, due to the manner in which these drives are formatted, benchmark tests that include command overhead or measure logical seeks may produce results that vary from these specifications.

Start/stop times

The start/stop times listed below are for the 3TB and 4TB models.

Time-to-ready may be longer than normal if the drive power is removed without going through normal OS power-down procedures.

Power specifications

The drive receives DC power (+5V or +12V) through a native SATA power connector. Refer to Figure 1 on page 16.
Power consumption
Power requirements for the drives are listed in Table 2. Typical power measurements are based on an average of drives tested, under nominal conditions, using 5.0V and 12.0V input voltage at 25°C ambient temperature.

Spinup power

• Spinup power is measured from the time of power-on to the time that the drive spindle reaches operating speed.
• Read/write power and current
• Read/write power is measured with the heads on track, based on a 16-sector write followed by a 32-ms delay, then a 16-sector read followed by a 32-ms delay.

Operating power and current

• Operating power is measured using 40 percent random seeks, 40 percent read/write mode (1 write for each 10 reads) and 20 percent drive idle mode.

Idle mode power

• Idle mode power is measured with the drive up to speed, with servo electronics active and with the heads in a random track location.

Standby mode

• During Standby mode, the drive accepts commands, but the drive is not spinning, and the servo and read/write electronics are in power-down mode.

Table 2 DC power requirements (3TB and 4TB)

• During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and power
  to operational levels. 5W IDLE with DIPLM Enabled

Conducted noise

• Input noise ripple is measured at the host system power supply across an equivalent 80-ohm resistive load on the +12 volt line or an equivalent 15-ohm resistive load on the +5 volt line.
• Using 12-volt power, the drive is expected to operate with a maximum of 120 mV peak-to-peak square-wave injected noise at up to 10MHz.
• Using 5-volt power, the drive is expected to operate with a maximum of 100 mV peak-to-peak square-wave injected noise at up to 10MHz.
• Note Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write current.

Voltage tolerance

Voltage tolerance (including noise):

• 5V
• ±5%
• 12V
• ±10%

Power-management modes

• The drive provides programmable power management to provide greater energy efficiency. In most systems, users can control power management through the system setup program. The drive features the following power management modes:

• During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and power to operational levels.
  5W IDLE with DIPLM Enabled

Conducted noise

• Input noise ripple is measured at the host system power supply across an equivalent 80-ohm resistive load on the+12 volt line or an equivalent 15-ohm resistive load on the +5 volt line.
• Using 12-volt power, the drive is expected to operate with a maximum of 120 mV peak-to-peak square-wave injected noise at up to 10MHz.
• Using 5-volt power, the drive is expected to operate with a maximum of 100 mV peak-to-peak square-wave injected noise at up to 10MHz.

Note Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write current.

Voltage tolerance

Voltage tolerance (including noise):

• 5V±5%
• 12V±10%

Power-management modes

• The drive provides programmable power management to provide greater energy efficiency. In most systems, users can control power management through the system setup program. The drive features the following power-management modes:

Active mode

• The drive is in Active mode during the read/write and seek operations.

Idle mode

• The buffer remains enabled, and the drive accepts all commands and returns to Active mode any time disk access is necessary.

Standby mode

• The drive enters Standby mode when the host sends a Standby Immediate command. If the host has set the standby timer, the drive can also enter Standby mode automatically after the drive has been inactive for a spec-ifiable length of time. The standby timer delay is established using a Standby or Idle command. In Standby mode, the drive buffer is enabled, the heads are parked and the spindle is at rest. The drive accepts all com-mands and returns to Active mode any time disk access is necessary.

Sleep mode

• The drive enters Sleep mode after receiving a Sleep command from the host. In Sleep mode, the drive buffer is disabled, the heads are parked and the spindle is at rest. The drive leaves Sleep mode after it receives a Hard Reset or Soft Reset from the host. After receiving a reset, the drive exits Sleep mode and enters Standby mode with all current translation parameters intact.

Idle and Standby timers

• Each time the drive performs an Active function (read, write, or seek), the standby timer is reinitialized and begins counting down from its specified delay times to zero. If the standby timer reaches zero before any driving activity is required, the drive makes a transition to Standby mode. In both the Idle and Standby modes, the drive accepts all commands and returns to Active mode when disk access is necessary.

Environmental specifications

This section provides the temperature, humidity, shock, and vibration specifications for Desktop HDDs. Ambient temperature is defined as the temperature of the environment immediately surrounding the drive. Above 1000ft. (305 meters), the maximum temperature is derated linearly by 1°C every 1000 ft. Refer to Section 3.4 on page 17 for the base plate measurement location.

Ambient Temperature

Temperature gradient

Humidity

Relative humidity

Wet bulb temperature

Altitude

Note

• The maximum storage period:
• 90 days in uncontrolled storage conditions

Shock

• All shock specifications assume that the drive is mounted securely with the input shock applied at the drive mounting screws. Shock may be applied in the X, Y, or Z axis.

Operating shock

• These drives comply with the performance levels specified in this document when subjected to a maximum operating shock of 80 Gs based on half-sine shock pulses of 10ms during read operations. Shocks should not be repeated more than two times per second.

Non-operating shock 4TB and 3TB

• The non-operating shock level that the driver can experience without incurring physical damage or degradation in performance when subsequently put into operation is 300 Gs based on a non-repetitive half-sine shock pulse of 2ms duration.

Operating vibration

• The maximum vibration levels that the drive may experience while meeting the performance standards specified in this document are specified below.

All vibration specifications assume that the drive is mounted securely with the input vibration applied at the drive mounting screws. Vibration may be applied in the X, Y or Z axis. Throughput may vary if improperly mounted.
Non-operating vibration
The maximum non-operating vibration levels that the drive may experience without incurring physical damage or degradation in performance when subsequently put into operation are specified below.

Acoustics

Drive acoustics are measured as overall A-weighted acoustic sound power levels (no pure tones). All measurements are consistent with ISO document 7779. Sound power measurements are taken under essentially free-field conditions over a reflecting plane. For all tests, the drive is oriented with the cover facing upward.

Note

• For seek mode tests, the drive is placed in seek mode only. The number of seeks per second is defined by the following equation:
• (Number of seeks per second = 0.4 / (average latency + average access time

Table 3 Fluid Dynamic Bearing (FDB) motor acoustics

• During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and power to operational levels.
• Test for Prominent Discrete Tones (PDTs)
  Seagate follows the ECMA-74 standards for the measurement and identification of PDTs. An exception to this process is the use of the absolute threshold of hearing. Seagate uses this threshold curve (originated in ISO 389-7) to discern tone audibility and to compensate for the inaudible components of sound prior to the computation of tone ratios according to Annex D of the ECMA-74 standards.

Electromagnetic immunity

• When properly installed in a representative host system, the drive operates without errors or degradation in performance when subjected to the radio frequency (RF) environments defined in Table 4.

Table 4 Radiofrequency environments

Warranty

• To determine the warranty for a specific drive, use a web browser to access the following web page: http://www.seagate.com/support/warranty-and-replacements/
• From this page, click on “Check to see if the drive is under Warranty”. Users will be asked to provide the drive serial number, model number (or part number), and country of purchase. The system will display the warranty information for the drive.

Agency certification

Safety certification

• These products are certified to meet the requirements of UL60950-1, CSA60950-1 and EN60950 and so marked as to the certify agency.

Electromagnetic compatibility

• Hard drives that display the CE mark comply with the European Union (EU) requirements specified in the Electromagnetic Compatibility Directive (2004/108/EC) as put into place on 20 July 2007. Testing is performed to the levels specified by the product standards for Information Technology Equipment (ITE). Emission levels are defined by EN 55022, and Class B, and immunity levels are defined by EN 55024.
• Drives are tested in representative end-user systems. Although CE-marked Seagate drives comply with the directives when used in the test systems, we cannot guarantee that all systems will comply with the directives. The drive is designed for operation inside a properly designed enclosure, with properly shielded I/O cable (if necessary) and terminators on all unused I/O ports. Computer manufacturers and system integrators should confirm EMC compliance and provide CE marking for their products.

Korean RRL

• If these drives have the Korean Communications Commission (KCC) logo, they comply with paragraph 1 of Article 11 of the Electromagnetic Compatibility control
• Regulation and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Radio Research Laboratory (RRL) Communications Commission, Republic of Korea.
• These drives have been tested and comply with the Electromagnetic Interference/Electromagnetic Susceptibility (EMI/EMS) for Class B products. Drives are tested in a representative, end-user system by a Korean-recognized lab.
• Family name: Barracuda (Desktop HDD)
• Certificate number: In the process

Australian C-Tick (N176)

• If these models have the C-Tick marking, they comply with the Australia/New Zealand Standard AS/NZ CISPR22 and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Australian Communication Authority (ACA).

FCC verification

• These drives are intended to be contained solely within a personal computer or similar enclosure (not attached as an external device). As such, each drive is considered to be a subassembly even when it is individually marketed to the customer. As a subassembly, no Federal Communications Commission verification or certification of the device is required.
• Seagate has tested this device in enclosures as described above to ensure that the total assembly (enclosure, disk drive, motherboard, power supply, etc.) does comply with the limits for a Class B computing device, pursuant to Subpart J, Part 15 of the FCC rules. Operation with non-certified assemblies is likely to result in interference to radio and television reception.
• Radio and television interference. This equipment generates and uses radio frequency energy and if not installed and used in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception.
• This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television, which can be determined by turning the equipment on and off, users are encouraged to try one or more of the following corrective measures:
• Reorient the receiving antenna.
• Move the device to one side or the other of the radio or TV.
• Move the device farther away from the radio or TV.
• Plug the computer into a different outlet so that the receiver and computer are on different branch outlets.
• If necessary, users should consult the dealer or an experienced radio/television technician for additional suggestions. Users may find helpful the following booklet prepared by the Federal Communications Commission: How to Identify and Resolve Radio-Television Interference Problems. This booklet is available from the Superintendent of Documents, U.S. Government Printing Office, Washington, DC 20402. Refer to publication number 004-000-00345-4.

Environmental protection

• Seagate designs its products to meet environmental protection requirements worldwide, including regulations restricting certain chemical substances.

European Union Restriction of Hazardous Substances (RoHS) Directive

• The European Union Restriction of Hazardous Substances (RoHS) Directive, restricts the presence of chemical substances, including Lead, Cadmium, Mercury, Hexavalent Chromium, PBB, and PBDE, in electronic products, effective July 2006. This drive is manufactured with components and materials that comply with the RoHS Directive.

China Restriction of Hazardous Substances (RoHS) Directive

• This product has an Environmental Protection Use Period (EPUP) of 20 years. The following table contains information mandated by China’s “Marking Requirements for Control of Pollution Caused by Electronic Information Products” Standard.
• “O” indicates the hazardous and toxic substance content of the part (at the homogeneous material level) is lower than the threshold defined by the China RoHS MCV Standard.
• “X” indicates the hazardous and toxic substance content of the part (at the homogeneous material level) is over the threshold defined by the China RoHS MCV Standard.

Corrosive environment

Seagate electronic drive components pass accelerated corrosion testing equivalent to 10 years exposure to light industrial environments containing sulfurous gases, chlorine and nitric oxide, classes G and H per ASTM B845. However, this accelerated testing cannot duplicate every potential application environment. Users should use caution exposing any electronic components to uncontrolled chemical pollutants and corrosive chemicals as electronic drive component reliability can be affected by the installation environment. The silver, copper, nickel and gold films used in Seagate products are especially sensitive to the presence of sulfide, chloride, and nitrate contaminants. Sulfur is found to be the most damaging. In addition, electronic components should never be exposed to condensing water on the surface of the printed circuit board assembly (PCBA) or exposed to an ambient relative humidity greater than 95%. Materials used in cabinet fabrication, such as vulcanized rubber, that can outgas corrosive compounds should be minimized or eliminated. The useful life of any electronic equipment may be extended by replacing materials near circuitry with sulfide-free alternatives.

Configuring and Mounting the Drive

• This section contains the specifications and instructions for configuring and mounting the drive.

Handling and static-discharge precautions

• After unpacking, and before installation, the drive may be exposed to potential handling and electrostatic discharge (ESD) hazards. Observe the following standard handling and static-discharge precautions:
  Caution
• Before handling the drive, put on a grounded wrist strap, or ground oneself frequently by touching the metal chassis of a computer that is plugged into a grounded outlet.
• Wear a grounded wrist strap throughout the entire installation procedure.
• Handle the drive by its edges or frame only.
• The drive is extremely fragile—handle it with care. Do not press down on the drive top cover.
• Always rest the drive on a padded, antistatic surface until users mount it on the computer.
• Do not touch the connector pins or the printed circuit board.
• Do not remove the factory-installed labels from the drive or cover them with additional labels.
• Removal voids the warranty. Some factory-installed labels contain information needed to service the drive.
• Other labels are used to seal out dirt and contamination.

Configuring the drive

• Each drive on the SATA interface connects point-to-point with the SATA host adapter. There is no master/slave relationship because each drive is considered a master in a point-to-point relationship. If two drives are attached on one SATA host adapter, the host operating system views the two devices as if they were both “masters” on two separate ports. Both drives behave as if they are Device 0 (master) devices.
• SATA drives are designed for easy installation. It is usually not necessary to set any jumpers on the drive for proper operation; however, if users connect the drive and receive a “drive not detected” error, the SATA-equipped motherboard or host adapter may use a chipset that does not support SATA speed auto-negotiation.

SATA cables and connectors

• The SATA interface cable consists of four conductors in two differential pairs, plus three ground connections. The cable size may be 30 to 26 AWG with a maximum length of one meter (39.37 inches). See Table 5 for connector pin definitions. Either end of the SATA signal cable can be attached to the drive or host.
• For direct backplane connection, the drive connectors are inserted directly into the host receptacle. The drive and the host receptacle incorporate features that enable the direct connection to be hot-pluggable and blind-mateable.
• For installations that require cables, users can connect the drive as illustrated in Figure 1.

Figure 1 Attaching SATA cabling

Each cable is keyed to ensure correct orientation. Desktop HDD drives support latching SATA connectors.

Drive mounting

• Users can mount the drive in any orientation using four screws in the side-mounting holes or four screws in the bottom-mounting holes. Refer to Figure 2 for drive mounting dimensions. Follow these important mounting precautions when mounting the drive:
• Allow a minimum clearance of 0.030 inches (0.76mm) around the entire perimeter of the drive for cooling.
• Use only 6-32 UNC mounting screws.
• The screws should be inserted no more than 0.150 inch (3.81mm) into the bottom or side mounting holes.
• Do not overtighten the mounting screws (maximum torque: 6 inch-lb). Figure 2 Mounting dimensions (3TB and 4TB)

SATA Interface

• These drives use the industry-standard Serial ATA (SATA) interface that supports FIS data transfers. It supports ATA programmed input/output (PIO) modes 0 to 4; multiword DMA modes 0 to 2, and Ultra DMA modes 0 to 6.
  For detailed information about the SATA interface, refer to the “Serial ATA: High-Speed Serialized AT Attachment” specification.

Hot-Plug compatibility

• Desktop HDD drives incorporate connectors that enable users to hot plug these drives in accordance with the SATA Revision 3.0 specification. This specification can be downloaded from www.serialata.org.

SATA device plug connector pin definitions

• Table 5 summarizes the signals on the SATA interface and power connectors.

Table 5 SATA connector pin definitions

Notes

1. All pins are in a single row, with a 1.27 mm (0.050 in) pitch.
2. The comments on the mating sequence apply to the case of the backplane blind mate connector only. In this case, the mating sequences are:
   • the ground pins P4 and P12.
   • the pre-charge power pins and the other ground pins.
   • the signal pins and the rest of the power pins.
3. There are three power pins for each voltage. One pin from each voltage is used for pre-charge when installed in a blind-mate backplane configuration.
   • All used voltage pins (Vx) must be terminated.

Supported ATA commands

• The following table lists SATA standard commands that the drive supports.
• For a detailed description of the ATA commands, refer to the Serial ATA International Organization: Serial ATA Revision 3.0 (http://www.sata-io.org).
• See “S.M.A.R.T. commands” on page 26 for details and subcommands used in the S.M.A.R.T. implementation.

Table 6 SATA standard commands

Identify Device command

The Identify Device command (command code ECH) transfers information about the drive to the host following power up. The data is organized as a single 512-byte block of data, whose contents are shown in on page 19. All reserved bits or words should be set to zero. Parameters listed with an “x” are drive-specific or vary with the state of the drive.
The following commands contain drive-specific features that may not be included in the SATA specification.

Table 7 Identify Device commands

• Note Advanced Power Management (APM) and Automatic Acoustic Management (AAM) features are not supported.
• Note See the bit descriptions below for words 63, 84, and 88 of the Identify Drive data.

Seagate Desktop HDD Product Manual, Rev. F

Set Features command

This command controls the implementation of various features that the drive supports. When the drive receives this command, it sets BSY, checks the contents of the Features register, clears BSY and generates an interrupt. If the value in the register does not represent a feature that the drive supports, the command is aborted. Power-on default has the read look-ahead and write caching features enabled. The acceptable values for the Features register are defined as follows:

Table 8 Set Features command

Note

At power-on, or after a hardware or software reset, the default values of the features are as indicated above.

S.M.A.R.T. commands

• S.M.A.R.T. provides near-term failure prediction for disk drives. When S.M.A.R.T. is enabled, the drive monitors predetermined drive attributes that are susceptible to degradation over time. If self-monitoring determines that a failure is likely, S.M.A.R.T. makes a status report available to the host. Not all failures are predictable. S.M.A.R.T. predictability is limited to the attributes the drive can monitor. For more information on S.M.A.R.T. commands and implementation, see the Draft ATA-5 Standard.
• SeaTools diagnostic software activates a built-in drive self-test (DST S.M.A.R.T. command for D4H) that eliminates unnecessary drive returns. The diagnostic software ships with all new drives and is also available at: http://seatools.seagate.com.
• This drive is shipped with S.M.A.R.T. features disabled. Users must have a recent BIOS or software package that supports S.M.A.R.T. to enable this feature. The table below shows the S.M.A.R.T. command codes that the drive uses.

Table 9 S.M.A.R.T. commands

Note

If an appropriate code is not written to the Features Register, the command is aborted and 0x 04 (abort) is written to the Error register.

Seagate Technology LLC

• AMERICAS Seagate Technology LLC 10200 South De Anza Boulevard, Cupertino, California 95014, United States, 408-658-1000
• ASIA/PACIFIC Seagate Singapore International Headquarters Pte. Ltd. 7000 Ang Mo Kio Avenue 5, Singapore 569877, 65-6485-3888 EUROPE, MIDDLE EAST AND AFRICA Seagate Technology SAS 16-18 rue du Dôme, 92100 Boulogne-Billancourt, France, 33 1-4186 10 00
• Publication Number: 100710254, Rev. F
• May 2014

Document Revision History

• © 2014 Seagate Technology LLC. All rights reserved.
• Publication number: 100710254, Rev. F May 2014
• Seagate, Seagate Technology and the Wave logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Desktop HDD and SeaTools are either trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. All other trademarks or registered trademarks are the property of their respective owners.
• No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC.
• Call 877-PUB-TEK1(877-782-8351) to request permission.
• When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual quantities will vary based on various factors, including file size, file format, features and application software. Actual data rates may vary depending on operating environment and other factors. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of
• Commerce, Bureau of Industry and Security (for more information, visit www.bis.doc.gov), and controlled for import and use outside of the U.S. Seagate reserves the right to change, without notice, product offerings or specifications.

Seagate Technology Support Services

• For information regarding online support and services, visit: http://www.seagate.com/about/contact-us/technical-support/Available services include:
• Presales & Technical support
• Global Support Services telephone numbers & business hours
• Authorized Service Centers
• For information regarding Warranty Support, visit: http://www.seagate.com/support/warranty-and-replacements/
• For information regarding data recovery services, visit: http://www.seagate.com/services-software/data-recovery-services/For Seagate OEM and Distribution partner portal, visit: http://www.seagate.com/partners
• For Seagate reseller portal, visit: http://www.seagate.com/partners/my-spp-dashboard/

References

• Warranty & Replacements | Support Seagate US
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