Arris / Surfboard Sbg8300 (+ PDF)


Front View Click to enlarge.		The modem will automatically power on when the power adapter is connected. After the modem is successfully connected to the network, the Online and WiFi indicators illuminate a solid green to indicate that the modem is online and fully operational.

Back View Click to enlarge.		The following are available on the back of the modem. Reset button: Use this button to reboot or reset the WiFi cable modem configuration settings. Ethernet: Four one-gigabit Ethernet ports for RJ-45 network cable connections. Only one port is active at a time. Solid green LED: Indicates a data transfer rate of one gigabit per second. Blinking green LED: Indicates data traffic is in progress. Solid amber LED: Indicates a data transfer rate of less than one gigabit per second. Blinking amber LED: Indicates data traffic is in progress. Cable: Coaxial cable connector. Power port: Connect the power cord provided with the WiFi cable modem.

MAC Address / WiFi Network Label Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. This information is usually found on a sticker located on the bottom of the modem. This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
Online	Off	No connection. Verify all cable connections and try resetting the modem.
	Solid Blue	Power is connected.
	Solid Green	IP Link/Online
	Slow Blinking Blue	Acquiring downstream channel connection.
	Fast Blinking Blue	Acquiring upstream channel connection.
	Blue/Green	Firmware downloads in progress.
WiFi	Slow Blinking Green	No clients found (5 GHz or dual-band).
	Solid Green	Clients found, but no traffic (5 GHz or dual-band).
	Fast Blinking Green	Clients with active traffic/WPS (5 GHz or dual-band).
	Slow Blinking Blue	No clients found (2.4 GHz band only).
	Solid Blue	Clients found, but no traffic (2.4 GHz band only).
	Fast Blinking Blue	Clients with active traffic/WPS (2.4 GHz band only).