*Suction does not start when plugged in UNTIL the Express, or Deep Cleaning Mode is selected
Note: If machine turns on but shuts off after Express or Deep Cleaning mode is selected, the brush roll may be seized and causing the machine to shut off, refer to Shuts Off Automatically troubleshooting
- Unplug machine
- Run hand along entire length of power cord, it should be smooth and undamaged
- Check plug for damage
- If either the cord (not smooth or exposed wires) or plug (prongs) are damaged, Contact Us
- Check to see if outlet is working:
- Test this by plugging in a cell phone charger or small appliance
- If no power to outlet, test a different outlet in a separate room
- Reset circuit breaker if needed
- Plug machine into working wall outlet
- If the LED lights on the front of the machine turn on, refer to Shuts Off Automatically Troubleshooting
- Turn on by selecting either express or deep cleaning mode
- If machine still has no power, unplug machine
- The cord should be unwrapped
- Insert a blunt tip object (i.e. screwdriver or pen) into small circular button below quick release cord wrap and pull up to remove the upper handle
- Once fully removed, reinstall handle firmly until a click is audible
- Plug machine in, check for power
- If machine still does not have power, Contact Us
