Puraflame Alice In Wall Recessed Fireplace With Fantastic Flame User Manual

– A: No. This cannot be mounted on the wall, it is fully recessed and flushed with the wall.

– A: No. recessed ONLY.

– A: Please load down the PDF of “Specification sheet” in “Technical Specification” section. It shows dimensions for all the models.

– A: The width of the glass.

– A: Yes. It is for 6″ stud only.

– A: It will require 8 inch safe clearance from the top

– A: 3ft(0.9m) from the front.

– A: 6 feet. On the top right back corner, when you are facing the fire.

– A: On the middle top front.

– A: Not.

– A Yes, you can. The heat only comes out the center vent on the front. The rest of the unit stays cool.

– A: Yes. It can be both hardwired and plug on. For more hardwire information, please see instruction manual.

– A: Yes. The fireplace uses 12.5 amps at full load (Heater and visual flame effects on), We suggest you prepare a 15amp circuit for this fireplace only.

– A: Sorry, it can’t.

– A: Sure, you can. Flame, heater and fuel bed can be turned on/off separately.

– A: They disappear after a few seconds.

– A: They disappear after a few seconds.

– A: It will keep settings for the flame and color. The heat setting will not be retained.

– A: About 20-40W for all lights without heater.

– A: No, the brightness can’t be adjusted.

– A: All of logs, crystals and remote will come with the fireplace, please check all the parts before installation.

– A: If you want a more contemporary looking fireplace, use just the crystals. They just lay in the trough area. If you want a more traditional looking fire, place the log pieces in  the order as shown in the “User manual”. Once you have those in-place you can fill the void areas of the trough with crystals painted in black to create the “glowing ember bed”.

– A: Yes, you can.

– A: You can hardly hear when you have just the flame going and very minimal noise when the heat is on.

– A: Please confirm the noise is coming out with the flame or the heater first, noises like squeaking, rattling, ticking, thumping, clicking, grinding, buzzing, beeping, knocking, humming or clunking, please contact the customer service through email or phone to help solve this problem better with a video to include the noise.

– A: The heater has two settings, 750W and 1500W (About 5000 BTU), can heat a room about 400 sq ft. BUT If you are looking for the main function as a heater, this item is not for you.

– A: No. It’s resistive. The element becomes red and you can see it when you turn on the infrared heater. It destroys the picture for the flame effect. We prefer resistive heating element.

– A: Yes. It is your target temperature (from 60 to 84 F) what shows on the remote display. The temperature sensor is the box and cannot exactly measure the room temperature and would be about 2 or 3 degree deviation.

– A: CSA, CUS listed.

– A: A glass cleaner would work.

– A: Please contact Amazon to see if they can help.

– A: The glass is sellable in our shop, please call or email the manufacturer or contact the seller through Amazon messenger to purchase.

– A: There is one year warranty from the date you receive the product, please check the product including parts and functions once you receive it, if you have any problem, contact us and advise the order number for us to check the warranty. Even it is out of one year warranty, you can also contact us for help.

– A: we have following parts: glass, remote, log and crystal set, installation kit, flame
motor, flame and fuel bed LED boards, heater assembly and PCB board, just contact our customer service, email [email protected] or call 844-377-5786.