Samsung Hw-q800c Audio Soundbar User Manual

• CAUTION: Risk of electric shock. Do not open. This
  symbol indicates that high voltage is present inside. It is
  dangerous to make any kind of contact with any internal part of
  this product.
• IMPORTANT: This symbol indicates that this product has
  included important literature concerning operation and
  maintenance.
• Class II product: This symbol indicates that a safety
  connection to electrical earth (ground) is not required. If this
  symbol is not present on a product with a power cord, the product
  MUST have a reliable connection to protective earth (ground).

User Manual

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance

AH81-16774W-01 NSPBI01415A-01

HW-Q930C / HW-Q800C
You can access the FULL MANUAL on Samsung’s on-line customer support centre by scanning the QR code on the left. To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support)

© 2023 Samsung Electronics Co., Ltd. All rights reserved. Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

Country/Area Samsung Service Centre

Web Site

CHINA

400-810-5858

www.samsung.com/cn/support

TAIWAN

0800-32-9999 (All Product) 0809-05-5237 (Only for HHP) 0809-00-5237 (B2B / Dealer) 0809-02-6868 (Samsung pay)

www.samsung.com/tw/support

HONG KONG MACAU

3698 4698 ( All Product) 3698 4688 ( B2B ) 3698 4633 (eStore)
2121 9088 ( Samsung pay )
0800 333

www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/ support (English)

SINGAPORE

1800 7267864 | 1800-SAMSUNG (Other)
1800 4252997 | 1800-GALAXYS (HHP)

www.samsung.com/sg/support

AUSTRALIA

1300 362 603 (Other) 1300 425 299 (HHP)

www.samsung.com/au/support

NEW ZEALAND

0800 726 786 (All Product) 0800 6 726 786 (Support for
Smart Mobile Devices)

www.samsung.com/nz/support

VIETNAM

Toll free numbers: _ 1800 588 889 (All Product)
_ 1800-588-855 (HHP) Hotline: (028)73056888

www.samsung.com/vn/support

THAILAND

Hotline no : 1282 1800-29-3232 (Toll free for all product)

www.samsung.com/th/support

MYANMAR

+95-1-2399-888 VIP HHP +95-1-2399-990

www.samsung.com/mm/support

CAMBODIA LAOS

1800-20-3232 (Toll free) +856-214-17333

www.samsung.com/th/support

Country/Area Samsung Service Centre

Web Site

MALAYSIA INDONESIA

1800-22-8899 (HHP) 1800-88-9999 (OTH)
+603-7713 7420 (Overseas contact)

www.samsung.com/my/support

021-5699-7777 0800-112-8888 (All Product, Toll Free) 0800-112-7777 (All Product, Toll Free)

www.samsung.com/id/support

Dedicated Hotline for Mobile Phones:
#GALAXY (just dial #425299)

PHILIPPINES
INDIA NEPAL BANGLADESH SRI LANKA

All Products : 1-800-10-7267864 [ PLDT – Toll Free ] 1-800-8-7267864 [ Globe – Toll Free ] 84222111 [ Landline ]

www.samsung.com/ph/support

1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
16600172667 (Toll Free for NTC Only)
9801572667 (Toll Free for Ncell users)

www.samsung.com/in/support

08000-300-300 (Toll free) 09612-300-300

www.samsung.com/bd/support

011 SAMSUNG (011 7267864) samsungsrilanka.lk/support

SAFETY INFORMATION
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK). NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an explanation of symbols which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
This symbol indicates that this product has included important literature concerning operation and maintenance.
Class II product : This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
AC voltage : Rated voltage marked with this symbol is AC voltage.
DC voltage : Rated voltage marked with this symbol is DC voltage.
Caution. Consult Instructions for use : This symbol instructs the user to consult the user manual for further safety related information.
WARNING · To reduce the risk of fire or electric shock, do not expose
this appliance to rain or moisture.
CAUTION · TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF
PLUG TO WIDE SLOT, FULLY INSERT. · This apparatus shall always be connected to a AC outlet
with a protective grounding connection. · To disconnect the apparatus from the mains, the plug
must be pulled out from the mains socket, therefore the mains plug shall be readily operable. · Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus. · To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times

PRECAUTIONS
1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery. CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

01 CHECKING THE
COMPONENTS
Soundbar Main Unit / Soundbar Remote Control / Batteries / Subwoofer / Surround Speaker x2 (Left/Right, HW-Q930C model only) / HW-Q930C : Power Cord X 4 (Subwoofer, Surround Speaker, Soundbar) / HW-Q800C : Power Cord X 2 (Subwoofer, Soundbar) / HDMI Cable / Wall Mount Guide / Holder-Screw X 2 / Screw (M4 x L10) X 2 / Bracket-Wall Mount X 2 / Rubber-Foot X 4
NOTE · For more information about the power supply and
power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit) · To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care. · The number of power cables may differ with the model.

02 PRODUCT OVERVIEW

Top Panel of the Soundbar

1

2

Volume

Display

1

(Multi Function) Button

In standby mode, press the (Multi Function)

button to turn on the Soundbar.

Press the (Multi Function) button to change the

input source.

2

(Mic On/Off) Button

Press the button to turn the microphone on or off.

When the microphone is off, the LED indicator will

glow red.

Bottom Panel of the Soundbar

DIGITAL AUDIO IN (OPTICAL)

3

SERVICE

HDMI

4

1

2

HDMI TO TV (eARC/ARC)

5

SERVICE

HDMI IN 1 HDMI IN 2

DIGITAL AUDIO IN (OPTICAL)
HDMI
HDMI TO TV (eARC/ARC)

1 POWER Connect the Soundbar’s AC power cable.
2 SERVICE Connect a USB storage device to upgrade the product’s software.
3 DIGITAL AUDIO IN (OPTICAL) Connect to the digital (optical) output of an external device.
4 HDMI Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.
5 HDMI TO TV (eARC/ARC) Connect to the HDMI jack on a TV.

03 CONNECTING THE SOUNDBAR

Connecting the power and units

Rear of Subwoofer

(HW-Q930C only)

Blue Blinks

Bottoms of the Left and Right Surround Speakers

POWER
Bottom of the Soundbar Main Unit
· The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers.

04 USING A WIRED CONNECTION

1

HDMI Cable

2

Optical Cable (not supplied)

1

HDMI

HDMI OUT

1
HDMI IN (ARC)

HDMI TO TV (eARC/ARC)

Connecting using an HDMI Cable (External Device (HDMI) / TV ARC/eARC)

2

DIGITAL AUDIO IN (OPTICAL)

OPTICAL OUT

Connecting using an Optical Cable (D.IN)
NOTE · When the TV sound is not output, press the (Multi
Function) button at the top of the Soundbar or the (Source) button on the remote control to select the
“D.IN” mode. The screen displays “D.IN” and “TV ARC/ eARC” in sequence, and TV sound is played. · The recommended cable is a Premium High Speed HDMI Cable with Ethernet certified by HDMI.org. · When you use an optical cable and the terminals have covers, be sure to remove the covers.
Using the Q-Symphony Function
When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the Soundbar and the TV. If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-dimensional surround sound effect. When the Soundbar is connected “TV+Soundbar” menu appears on the TV. (Settings ( ) All Settings ( ) Sound Sound Output)
Using the SpaceFit Sound
This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization proceeds automatically.

05 USING A WIRELESS CONNECTION
Connecting via Bluetooth
Top of the Soundbar

5 sec

OR

OR

BT PAIRING

PAIR

06 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on. · Check whether the power cord of the Soundbar is
correctly inserted into the outlet.
When the subwoofer or surround sound speakers are not automatically connected 1. Turn off the Soundbar main unit. 2. Press and hold ID SET on the rear of the subwoofer
and surround speakers for at least 5 seconds. · The surround speakers may not be provided,
depending on the model.
Subwoofer

What is the difference between BT READY and BT PAIRING? · BT READY : In this mode, you can reconnect any
Samsung TV or mobile device that was connected before. · BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)
NOTE · If asked for a PIN code when connecting a Bluetooth
device, enter <0000>.
Connecting via Wi-Fi (Wireless
Network)
· To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

Rear of Subwoofer

5 sec “Blinking blue fast”

Surround Speaker (HW-Q930C only)

5 sec

“Blinking blue fast”
Rear of the Left and Right Surround Speakers
3. Press the Up button on the remote control for 5 seconds.
PAIR

5 sec
OUN

ID SET

4. Check if the LINK LED is solid blue (connection complete). · The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers.

Soundbar works erratically. · After removing the power cord, insert it again. · Try again after initialising the product. · If there is no signal, the Soundbar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work · Point the remote directly at the soundbar. · Replace the batteries with new ones.
The Soundbar indicator turns solid red. · The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar. · The volume of the Soundbar is too low or muted.
Adjust the volume. · When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of the external device. · For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) Menu Settings ( ) All Settings ( ) Sound Sound Output Select Soundbar) · Remove the cable from the Soundbar and then reconnect it.
Sound is not output from the subwoofer or the surround speakers. · Check whether the LED on the rear of the Subwoofer
and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.
If the TV is not connected via HDMI TO TV (eARC/ARC) · Check whether the HDMI cable is correctly connected
to the ARC terminal. · Connection may not be possible due to the connected
external device (set-top box, game console, etc.). Directly connect the Soundbar. · HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) Menu Settings ( ) All Settings ( ) Connection External Device Manager Anynet+ (HDMI-CEC) ON)
Soundbar will not connect via Bluetooth. · When connecting a new device, switch to “BT PAIRING”
for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.) · Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) Menu Settings ( ) All Settings ( ) Sound Sound Output Bluetooth Speaker List)

Sound drops out when connected via Bluetooth. · Some devices can cause radio interference if they are
located too close to the Soundbar. e. g. microwaves, wireless routers, etc. · If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar. · If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.
Soundbar will not connect to Wi-Fi. · Make sure the wireless router is turned on and then
reconnect the wireless router after rebooting. · The soundbar will not connect if the wireless signal
is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV. · When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First turn off the TV.

07 LICENCE
Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.

08 IMPORTANT NOTES
ABOUT SERVICE
Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

· Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
· The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/thirdparty-licenses.
To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)
· Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
· Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

09 SPECIFICATIONS AND GUIDE

Model Name HW-Q930C

Weight 5.4 kg

Dimensions (W x H x D) 1110.7 x 60.4 x 120.0 mm

Operating Temperature Range +10 °C to +40 °C

Operating Humidity Range 10 % to 80 %, non-condensing

Storage Temperature -20 °C to +45 °C

Storage Humidity 5 % to 95 %, non-condensing

AMPLIFIER Rated Output power (30 W x 3) + (20 W x 6) + (10 W x 3)

Supported play formats Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS / DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch

Model Name HW-Q800C

Weight 5.1 kg

Dimensions (W x H x D) 1110.7 x 60.4 x 120.0 mm

Operating Temperature Range +10 °C to +40 °C

Operating Humidity Range 10 % to 80 %, non-condensing

Storage Temperature -20 °C to +45 °C

Storage Humidity 5 % to 95 %, non-condensing

AMPLIFIER Rated Output power (30 W x 3) + (20 W x 4) + (10 W x 3)

Supported play formats Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS / DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch

Subwoofer Name PS-WC96B
Weight 9.8 kg
AMPLIFIER Rated Output power 160 W

Dimensions (W x H x D) 210.0 x 403.0 x 403.0 mm

Surround Speaker Name (HW-Q930C only) PS-RC96B (LEFT/RIGHT)

Weight 3.1 kg

Dimensions (W x H x D) 129.5 x 201.3 x 140.4 mm

AMPLIFIER Rated Output power 140 W

NOTE · Samsung Electronics Co., Ltd reserves the right to
change the specifications without notice. · Weight and dimensions are approximate. · The surround speakers are provided for specific models
only. Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.
Wi-Fi Port deactivation method Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth Port deactivation method Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.

For India Only This product is RoHS compliant
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e. g. charger, headset, and USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or the human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. For more information on safe disposal and recycling visit our website. www.samsung.com/in/support or contact our Helpline numbers1800 40 SAMSUNG(7267864) 1800 5 SAMSUNG(7267864)

References

• HDMI Licensing Administrator, Inc.
• Samsung Open Source
• Patents - DTS
• Spotify - Connect
• Product Help & Support | Samsung Australia
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• 产品帮助与支持 | 三星电子 中国
• Samsung Galaxy Z Flip5 | Samsung Hong Kong
• 產品支援 | 三星電子 香港
• Temukan Bantuan & Support Produk Samsung | Samsung Indonesia
• Product Help & Support | Samsung India
• ကုန်ပစ္စည်း အကူအညီနှင့် ပံ့ပိုးရေး | Samsung Myanmar
• Product Help & Support | Samsung Malaysia
• Samsung Product Helps & Online Support | Samsung New Zealand
• Product Help & Support | Samsung Philippines
• Product Help & Support - Get help, find answers | Samsung SG
• Support Home | Official Samsung Support US
• ความช่วยเหลือและการสนับสนุนผลิตภัณฑ์ซัมซุง | Samsung Thailand
• 產品協助與支援 | Samsung 台灣
• Trợ giúp và hỗ trợ sản phẩm | Samsung Việt Nam
• Page not found - Spotify