Latitude 9430 Touchscreen
Convertible Notebook Laptop
User Guide
Latitude 9430 Touchscreen Convertible Notebook Laptop
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Set up your Latitude 9430
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
- Connect the power adapter and press the power button.
NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press the power button to turn on the computer. - Finish operating system setup.
For Ubuntu:
Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support.
For Windows:
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
● Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
● If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an offline account.
● On the Support and Protection screen, enter your contact details. - Locate and use Dell apps from the Windows Start menu—Recommended.
NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press the power button to turn on the computer.Table 1. Locate Dell apps
| Resources | Description |
| Dell Product Registration Register your computer with Dell. |
 | Dell Help & Support Access help and support for your computer. |
 | SupportAssist SupportAssist is the smart technology that keeps your computer running at its best by optimizing settings, detecting issues, removing viruses and notifies when you need to make system updates. SupportAssist proactively checks the health of your system’s hardware and software. When an issue is detected, the necessary system state information is sent to Dell to begin troubleshooting. SupportAssist is preinstalled on most of the Dell devices running Windows operating system. For more information, see SupportAssist for Home PCs User’s Guide on www.dell.com/serviceabilitytools. NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty. |
| Dell Update Updates your computer with critical fixes and latest device drivers as they become available. For more information on using Dell Update, search in the Knowledge Base Resource at www.dell.com/ support. |
| Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. |
Chassis overview
Right
- Antenna (WWAN only)
- Air vents
- USB 3.1 Gen 1 port with Powershred
Left
- Wedge-shaped lock slot
- HDMI 2.0 port
- Two Thunderbolt 4 ports with DisplayPort Alt Mode/USB4/Power Delivery
- microsome slot (WWAN only) change to microSD-card slot
- microSD-card slot
- Universal audio port
- Antenna (WWAN only)
Top
- Quad-array microphones
- Power button with optional fingerprint reader
- Right speaker
- Touchpad
- Left speaker
Display
- Proximity Sensors
- IR LED
- IR Camera light
- IR LED
- LED
- Camera (RGB)
- ALS
- Display
- Battery-status light/Diagnostic-status light
Bottom
- Air vents
- Service tag label
Service Tag
The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information.
Modes
The following modes are applicable for your 2-in-1 computers.
Notebook
Tablet
Stand
Tent
Battery charge and status light
The following table lists the battery charge and status light behavior of your Latitude 9430.
Table 2. Battery charge and status light behavior
| Power Source | LED Behavior | System Power State | Battery Charge Level |
| AC Adapter | Off | S0 – S5 | Fully Charged |
| AC Adapter | Solid White | S0 – S5 | < Fully Charged |
| Battery | Off | S0 – S5 | 11-100% |
| Battery | Solid Red (590+/-3 nm) | S0 – S5 | < 10% |
- S0 (ON) – System is turned on.
- S4 (Hibernate) – The system consumes the least power compared to all other sleep states. The system is almost at an OFF state, expect for a trickle power. The context data is written to hard drive.
- S5 (OFF) – The system is in a shutdown state.
Specifications of Latitude 9430
Dimensions and weight
The following table lists the height, width, depth, and weight of your Latitude 9430.
Table 3. Dimensions and weight
| Description | Values | |
| Height: | ||
| Front height | 8.46 mm (0.33 in.) | |
| Rear height | 13.94 mm (0.54 in.) | |
| Width | 310.59 mm (12.22 in.) | |
| Depth | 215.18 mm (8.47 in.) | |
| Weight NOTE: The weight of your computer depends on the configuration ordered and manufacturing variability. | ● Laptop: 1.29 kg (2.84 lb) ● 2-in-1: 1.44 kg (3.17 lb) | |
Processor
The following table lists the details of the processors supported by your Latitude 9430.
Table 4. Processor
| Description | Option one | Option two |
| Processor type | 12th Generation Intel Core i5-1245U | 12th Generation Intel Core i7-1265U |
| Processor wattage | 15 W | 15 W |
| Processor core count | 10 | 10 |
| Processor thread count | 12 | 12 |
| Processor speed | 1.60 GHz to 4.40 GHz | 1.80 GHz to 4.80 GHz |
| Processor cache | 12 MB | 12 MB |
| Integrated graphics | Intel Iris Xu Graphics | Intel Iris Xe Graphics |
Chipset
The following table lists the details of the chipset supported by your Latitude 9430.
Table 5. Chipset
| Description | Values |
| Chipset | Integrated with the processor |
| Processor | 12th Generation Intel Core i5/i7 vPro processors |
| DRAM bus width | 64-bit |
| Flash EPROM | 32 MB |
| PCIe bus | Up to Gen4 |
Operating system
Your Latitude 9430 supports the following operating systems:
- Windows 11 Home, 64-bit
- Windows 11 Pro, 64-bit
- Windows 10 Home, 64-bit
- Windows 11 Pro, 64-bit (downgrade to Windows 10)
- Ubuntu® 20.04 LTS, 64-bit
Memory
The following table lists the memory specifications of your Latitude 9430.
Table 6. Memory specifications
| Description | Values |
| Memory slots | Integrated NOTE: This is not upgradeable. |
| Memory type | LPDDR5 |
| Memory speed | 5200 MHz |
| Maximum memory configuration | 32 GB |
| Minimum memory configuration | 16 GB |
| Memory configurations supported | ● 16 GB, LPDDR5, SDRAM, 5200MT/s, Dual channel, On- board ● 32 GB, LPDDR5, SDRAM, 5200MT/s, Dual channel, On- board |
External ports
The following table lists the external ports on your Latitude 9430.
Table 7. External ports
| Description | Values |
| USB ports | ● One USB 3.1 Gen 1 port with Power Share ● Two Thunderbolt 4 ports with DisplayPort Alt Mode/ USB4/Power Delivery |
| Audio port | One universal audio port |
| Video port/ports | One HDMI 2.0 port |
| Media-card reader | One microSD-card slot |
| Power-adapter port | Type-C power input NOTE: The power port is one of the two onboard USB-C ports listed in the USB ports. |
| Security-cable slot | One wedge shaped lock slot |
Internal slots
The following table lists the internal slots of your Latitude 9430.
Table 8. Internal slots
| Description | Values |
| Integrated on the system board | On-board Wi-Fi and Bluetooth |
| M.2 | ● One M.2 3042 slot for WWAN ● One M.2 2230 slot for solid-state drive (SSD) NOTE: To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. |
Wireless module
The following table lists the Wireless Local Area Network (WLAN) module supported on your Latitude 9430.
Table 9. Wireless module specifications
| Description | Values |
| Model number | Intel AX211 |
| Transfer rate | Up to 2400 Mbps |
| Frequency bands supported | 2.4 GHz/5.0 GHz/6.0 GHz |
| Wireless standards | ● WiFi 802.11a/b/g ● Wi-Fi 4 (WiFi 802.11n) ● Wi-Fi 5 (WiFi 802.11ac) ● Wi-Fi 6E (WiFi 802.11ax) |
| Description | Values |
| Encryption | ● 64-bit/128-bit WEP ● AES-CCMP ● TKIP |
| Bluetooth | Bluetooth 5.2 |
| NOTE: The wireless module is integrated and not upgradable or replaceable. The whole board needs to be replaced if defective. | |
WWAN module
The following table lists the Wireless Wide Area Network (WWAN) module supported on your Latitude 9430.
Table 10. WWAN module specifications
| Description | Option one | Option two |
| Model number | Qualcomm Snapdragon X20 Global Gigabite LTE | Qualcomm Snapdragon X55 Global Gigabite NR/LTE |
| Transfer rate | Up to 1 Gbps DL/150 Mbps UL (CAT 16) | Up to 3Gbps DL/250 Mbps UL (3GPP Release15 NR/LTE CAT 20) |
| Frequency bands supported | (1,2,3,4,5,7,8,12,13,14,17,18,19,20,25,26,2 8,29,30,32,38,39,40,41,42,43,46,66), HSPA+ (1, 2, 4, 5,6, 8, 9, 19) | NR (1,2,3,5,7,8,12,20,28,38,41,66,71,77,78,79) LTE (1,2,3,4,5,7,8,12,13,14,17,18,19,20,25,26,2 8,29,30,32,34,38,39,40,41,42,46,48, 66) HSPA+ (1,2,4,5,6,8,9,19) |
NOTE: For instructions on how to find your computer’s IMEI (International Mobile Station Equipment Identity) number, see the knowledge base article 000143678 at www.dell.com/support.
Audio
The following table lists the audio specifications of your Latitude 9430.
Table 11. Audio specifications
| Description | Values |
| Audio controller | Realtek ALC711-CG |
| Stereo conversion | Supported, 24-bit DAC (Digital-to-Analog) and ADC (Analog- to-Digital) |
| Internal audio interface | SoundWire interface |
| External audio interface | Universal audio jack |
| Number of speakers | Four |
| Internal-speaker amplifier | Realtek ALC1319D |
| Description | Values | |
| External volume controls | Keyboard shortcut controls | |
| Speaker output: | ||
| Average speaker output | 8 W | |
| Peak speaker output | 10 W | |
| Subwoofer output | Supported | |
| Microphone | Quad-array microphone | |
Storage
This section lists the storage options on your Latitude 9430.
Your computer supports M.2 2230 solid-state drive:
One M.2 2230 solid-state drive
Table 12. Storage specifications
| Storage type | Interface type | Capacity |
| M.2 2230, Class 35 solid-state drive | PCIe NVMe Gen4 x4 | Up to 1 TB |
| M.2 2230, Class 35 solid-state drive, Self-encrypting drive | PCIe NVMe Gen4 x4 | 256 GB |
Media-card reader
The following table lists the media cards supported by your Latitude 9430.
Table 13. Media-card reader specifications
| Description | Values |
| Media-card type | One microSD-card slot |
| Media-cards supported | ● micro-Secure Digital (mSDXC) ● micro-Secure Digital High Capacity (mSDXC) ● micro-Secure Digital Extended Capacity (mSDXC) |
| NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card installed in your computer. | |
Keyboard
The following table lists the keyboard specifications of your Latitude 9430.
Table 14. Keyboard specifications
| Description | Values |
| Keyboard type | Backlit keyboard |
| Description | Values |
| Keyboard layout | QWERTY |
| Number of keys | ● United States and Canada:79 keys ● United Kingdom: 80 keys ● Japan: 83 keys |
| Keyboard size | X=19.05 mm key pitch Y=18.05 mm key pitch |
| Keyboard shortcuts | Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. To type the alternate character, press Shift and the desired key. To perform secondary functions, press Fn and the desired key. NOTE: You can define the primary behavior of the function keys (F1–F12) changing Function Key Behavior in BIOS setup program. Keyboard shortcuts |
Camera
The following table lists the camera specifications of your Latitude 9430.
Table 15. Camera specifications
| Description | Values | |
| Number of cameras | One | |
| Camera type | FHD RGB Infrared camera | |
| Camera location | Front camera | |
| Camera sensor type | CMOS-sensor technology | |
| Camera resolution: | ||
| Still image | 0.92 megapixel | |
| Video | 1920 x 1080 (FHD) at 30 fps | |
| Infrared camera resolution: | ||
| Still image | 0.23 megapixel | |
| Video | 640 x 360 at 15 fps | |
| Diagonal viewing angle: | ||
| Camera | 78 degrees | |
| Infrared camera | 78 degrees | |
Touchpad
The following table lists the touchpad specifications of your Latitude 9430.
Table 16. Touchpad specifications
| Description | Values | |
| Touchpad resolution: | >=300dpi | |
| Touchpad dimensions: | ||
| Horizontal | 116 mm (4.56 in.) | |
| Vertical | 72 mm (2.83 in.) | |
| Touchpad gestures | For more information about touchpad gestures available on Windows, see the Microsoft knowledge base article 4027871 at support.microsoft.com. | |
Power adapter
The following table lists the power adapter specifications of your Latitude 9430.
Table 17. Power adapter specifications
| Description | Option one | Option two | Option three | |
| Type | 60 W AC adapter, USB-C | 65 W AC adapter, USB-C | 90 W AC adapter, USB-C | |
| Input voltage | 100 VAC—240 VAC | 100 VAC—240 VAC | 100 VAC—240 VAC | |
| Input frequency | 50 Hz—60 Hz | 50 Hz—60 Hz | 50 Hz—60 Hz | |
| Input current (maximum) | 1.70 A | 1.70 A | 1.50 A | |
| Output current (continuous) | ● 20 V/3 A (Continuous) ● 15 V/3 A (Continuous) ● 9.0 V/3 A (Continuous ● 5.0 V/3 A (Continuous) | ● 20 V/3.25 A (Continuous) ● 15 V/3 A (Continuous) ● 9.0 V/3 A (Continuous ● 5.0 V/3 A (Continuous) | ● 20 V/4.5 A (Continuous) ● 15 V/3 A (Continuous) ● 9.0 V/3 A (Continuous ● 5.0 V/3 A (Continuous) | |
| Rated output voltage | 20 VDC/15 VDC/9 VDC/5 VDC | 20 VDC/15 VDC/9 VDC/5 VDC | 20 VDC/15 VDC/9 VDC/5 VDC | |
| Temperature range: | ||||
| Operating | 0 °C to 40 °C (32 °F to 104 °F) | 0 °C to 40 °C (32 °F to 104 °F) | 0 °C to 40 °C (32 °F to 104 °F) | |
| Storage | -40 °C to 70 °C (-40 °F 158 °F) | -40 °C to 70 °C (-40 °F 158 °F) | -40 °C to 70 °C (-40 °F 158 °F) | |
| CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. | ||||
Battery
The following table lists the battery specifications of your Latitude 9430.
Table 18. Battery specifications
| Description | Option one | Option two | |
| Battery type | 2-cell, 39.7 Wr, ExpressChargeBoost | 3-cell, 59.6 Whir, Express Charge Boost | |
| Battery voltage | 7.70 VDC | 11.40 VDC | |
| Battery weight (maximum) | 0.19 kg (0.41 lb) | 0.26 kg (0.57 lb) | |
| Battery dimensions: | |||
| Height | 250.70 mm (9.87 in.) | 250.70 mm (9.87 in.) | |
| Width | 89.18 mm (3.50 in.) | 89.18 mm (3.50 in.) | |
| Depth | 6.17 mm (0.24 in.) | 6.17 mm (0.24 in.) | |
| Temperature range: | |||
| Operating | ● Charge: 0 °C to 50 °C (32 °F to 122 °F) ● Discharge: 0°C to 70°C (32°F to 158°F) | ● Charge: 0 °C to 50 °C (32 °F to 122°F) ● Discharge: 0°C to 70°C (32°F to 158°F) | |
| Storage | -20 °C to 60 °C (-4 °F to 140 °F) | -20 °C to 60 °C (-4 °F to 140 °F) | |
| Battery operating time | Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions. | Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions. | |
| Battery charging time (approximate) NOTE: Control the charging time, duration, start and end time, and so on using the Dell Power Manager application. For more information on the Dell Power Manager see, Me and My Dell on www.dell.com. | 4 hours (when the computer is off) | 4 hours (when the computer is off) | |
| Coin-cell battery | Not supported | Not supported | |
| CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption. | |||
Display
The following table lists the display specifications of your Latitude 9430.
Table 19. Display specifications
| Description | Option one | Option two | |
| Display type | 14-inch, Full High Definition (FHD+) | 14-inch, Quad High Definition (QHD+) | |
| Touch options | No | Yes | |
| Display-panel technology | Low blue light (LBL) | Low blue light (LBL) | |
| Display-panel dimensions (active area): | |||
| Height | 188.49 mm (7.42 in.) | 188.49 mm (7.42 in.) | |
| Width | 301.59 mm (11.87 in.) | 301.59 mm (11.87 in.) | |
| Diagonal | 355.64 mm (14.00 in.) | 355.64 mm (14.00 in.) | |
| Display-panel native resolution | 1920 x 1200 | 2560 x 1600 | |
| Luminance (typical) | 500 nits | 500 nits | |
| Megapixels | 2.30 | 4.09 | |
| Color gamut | sRGB 100% | sRGB 100% | |
| Pixels Per Inch (PPI) | 161 | 216 | |
| Contrast ratio (min.) | 1200 | 1000 | |
| Response time (max.) | 35 ms | 35 ms | |
| Refresh rate | 60 Hz | 60 Hz | |
| Horizontal view angle | 88 degree | 88 degree | |
| Vertical view angle | 88 degree | 88 degree | |
| Pixel pitch | 0.1572 mm | 0.1178 mm | |
| Power consumption (maximum) | 2.85 W | 3.70 W | |
| Anti-glare vs glossy finish | Anti-glare | Anti-reflection, Anti-smudge | |
Fingerprint reader (optional)
The following table lists the specifications of the optional fingerprint-reader of your Latitude 9430.
Table 20. Fingerprint reader specifications
| Description | Values |
| Fingerprint-reader sensor technology | Trans-capacitive sensing |
| Fingerprint-reader sensor resolution | 500 dpi |
| Fingerprint-reader sensor pixel size | 108 x 88 |
Sensor
The following table lists the sensor of your Latitude 9430.
Table 21. Sensor
| Sensor support |
| Gyroscope |
| Compass/Magnetometer (supported by Latitude 9430 2-in-1 only) |
| Accelerometer |
| GPS (via WWAN Card only) |
| Ambient Light Sensor |
| Adaptive Thermal Performance (via Gyroscope/Accelerometer) |
| Dell ExpressSign-In 1.0 (via Proximity Sensor) |
| Dell Expressing-in 2.0 (via Intel Camera Sensing Technology) |
| Wake/Power on with lid open |
GPU—Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Latitude 9430.
Table 22. GPU—Integrated
| Controller | External display support | Memory size | Processor |
| Intel Iris Xe Graphics | HDMI 2.0, DisplayPort over USB Type-C | Shared system memory | 12th Generation Intel Core i5/i7 vapor Processors |
Multiple display support matrix
The following table lists the multiple display support matrix of your Latitude 9430.
Table 23. Multiple display support matrix
| Graphics Card | Supported external displays with computer internal display on | Supported external displays with computer internal display off |
| Integrated GPU | Up to 3 | Up to 4 |
Hardware security
The following table lists the hardware security of your Latitude 9430.
Table 24. Hardware security
| NIST 800-147 protocol |
| Trusted Platform Module (TPM) 2.0 FIPS-140-2 Certified/TCG Certified |
| Touch Fingerprint Reader (in Power Button) with Control Vault 3.0 Advanced Authentication with FIPS 140-2 Level 2 Certification (Optional) |
| Face IR camera (Windows Hello compliant) with Expressing-in 1.0 (Proximity Sensor) |
| Face IR camera (Windows Hello compliant) with Expressing-in 2.0 (Camera Sensing) (Optional) |
| Intel vPro Technology (iAMT 12) (optional, requires Intel WiFi Link WLAN and a vapor compatible processor) |
| Dell Client Command Suite available (dell.com/command), Factory Installed Dell Client Command | Update, Dell Command | Power Manager |
| Intel Platform Trust Technology |
| Chassis wedge-shaped security lock |
Operating and storage environment
This table lists the operating and storage specifications of your Latitude 9430.
Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 25. Computer environment
| Description | Operating | Storage |
| Temperature range | 0°C to 40°C (32°F to 104°F) | -40°C to 60°C (-40°F to 140°F) |
| Relative humidity (maximum) | 10% to 90% (non-condensing) | 0% to 95% (non-condensing) |
| Vibration (maximum)* | 0.66 GRMS | 1.30 GRMS |
| Shock (maximum) | 140 G† | 160 G† |
| Altitude range | -15.2 m to 3048 m (-50 ft to 10000 ft) | -15.2 m to 10668 m (-50 ft to 35000 ft) |
| CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. | ||
* Measured using a random vibration spectrum that simulates user environment.
† Measured using a 2 ms half-sine pulse.
Keyboard shortcuts
NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the same across all language configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is pressed. If you press shift and the key, the symbol shown on the upper part of the key is typed out. For example, if you press 2, 2 is typed out; if you press Shift + 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for multi-media control, as indicated by the icon at the bottom of the key. Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (refer to the table below).
However, if the function keys F1-F12 are needed for specific software applications, multi-media functionality can be disabled by pressing Fn + Esc. Subsequently, multi-media control can be invoked by pressing Fn and the respective function key. For example, mute audio by pressing Fn + F1.
NOTE: You can also define the primary behavior of the function keys (F1–F12) by changing Function Key Behavior in BIOS setup program.
Table 26. List of keyboard shortcuts
| Function key | Primary behavior | Function key | Secondary behavior |
| F1 | Mute audio | Fn + F1 | Operating system and application specific F1 behavior |
| F2 | Decrease volume | Fn + F2 | Operating system and application specific F2 behavior |
| F3 | Increase volume | Fn + F3 | Operating system and application specific F3 behavior |
| F4 | Mic Mute | Fn + F4 | Operating system and application specific F4 behavior |
| F5 | Keyboard backlight NOTE: Not applicable for non- backlight keyboard. | Fn + F5 | Operating system and application specific F5 behavior |
| F6 | Decrease screen brightness | Fn + F6 | Operating system and application specific F6 behavior |
| F7 | Increase screen brightness | Operating system and application specific F7 behavior | |
| F8 | Switch to external display | Fn + F8 | Operating system and application specific F8 behavior |
| F9 | Disable camera | Fn + F9 | Operating system and application specific F9 behavior |
| Function key | Primary behavior | Function key | Secondary behavior |
| F10 | Print Screen | Fn + F10 | Operating system and application specific F10 behavior |
| F11 | Home | Fn + F11 | Operating system and application specific F11 behavior |
| F12 | End | Fn + F12 | Operating system and application specific F12 behavior |
The Fn key is also used with selected keys on the keyboard to invoke other secondary functions.
Table 27. Secondary behavior
| Function key | Behavior |
| Fn + Esc | Toggle Fn-key lock |
| Fn + PrtScr | Turn off/on wireless |
| Fn + B | Pause/Break |
| Fn + Insert | Sleep |
| Fn + S | Toggle scroll lock |
| Fn + H | Toggle between power and battery-status light/hard-drive activity light |
| Fn + R | System request |
| Fn + Ctrl | Open application menu |
| Fn + PgUp | Page up |
| Fn + Pagan | Page down |
| Fn + Home | Home |
| Fn + End | End |
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 28. Self-help resources
| Self-help resources | Resource location |
| Information about Dell products and services | www.dell.com |
| My Dell app |
|
| Tips |
|
| Contact Support | In Windows search, type Contact Support, and press Enter. |
| Online help for operating system | www.dell.com/support/windows |
| Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents. | Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your computer, see Locate the Service Tag on your computer. |
| Dell knowledge base articles for a variety of computer concerns | 1. Go to www.dell.com/support. 2. On the menu bar at the top of the Support page, select Support > Knowledge Base. 3. In the Search field on the Knowledge Base page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles. |
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.
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