Under-sink models must be installed with approved vented
tapware.
It is advisable to fit the tap to the sink before mounting the
heater to the wall beneath the sink.
Install the Restrictaflow valve provided, with the isolating
valve (not supplied), into the main cold water supply line.
The Restrictaflow is adjustable and must be set to deliver no
more than 6Ltr/min (Max.).
Flush water supply pipes thoroughly to remove any silt or
fines.
Fasten the tap body to the sink using the bolt & plate
system provided.
The hose with a WHITE band on it connects to the tap hole with
NO marking.
The hose with a RED band on it connects to the tap hole with a
RED marking.
The hose with a BLUE band on it connects to the tap hole with a
BLUE marking.
Ensure that the flexible tubes are firmly attached to the base
of the tap body and in the correct sequence. Refer tapware
installation sheet.
Do not dismantle the assembled tap body during installation.
Mixer taps are factory tested and sealed to provide optimum
performance.
To adjust water temperature delivered by Solo and Hero mixer
taps, see instructions on page 7. Such adjustments should be made
only by a qualified technician.

Step Two – Positioning:

Water heaters should be installed as closely as possible or
directly below the outlet tap, with a clearance of 270 mm above the
heater. This unit must not be positioned in an area that may be
cleaned by a water jet.

Weight (kg)	Model	Empty	Full
5 Litre under-sink	3.5	8.5
10 Litre under-sink	4.0	14.0

Step Three – Fastening:

It is not necessary to remove the case of the heater during
installation. The heater must be wall mounted with two fixing
screws as shown in the diagram on page 5. Fixing screws must have
the strength to support the filled heater. The fixing screws are to
protrude 4 mm from the wall as shown in the diagram on page 5 so as
to fit into keyhole slots provided on the rear of the heater.

Step Four – Connecting:

The inlet and outlet water connections are located on the top of
the heater. All Zip Tudor water connections are via 15 mm
compression fittings and must be made strictly as shown in the
diagrams. The inlet and outlet connections located on top of the
heater are 3/8BSP (10mm). The connections from your chosen Tudor
tap are 1/2 BSP (15mm) compression fittings. The supplied 3/8 to
1/2 adaptors will be required to be fitted to the inlet and outlet
on the heater before connecting the tap.

*Accessory tapware Solo and Hero are sold
separately.

View Fullscreen

Installation & Operating Instructions
Zip Tudor
Single point open outlet (vented) under-sink water heaters Model: 21102, 21052

Accessory Tapware for Under-Sink Tudors (sold separately)

Solo*
81333 v1.13 11.22 Tudor Installation Instruction

Hero*

Page 1 of 8

!
Page 2 of 8

WARNING
Please read all installation requirements, installation procedures and precautions before installing any Zip Tudor water heater. Never attempt to install the appliance without reading all of the applicable instructions. For continued safety of this appliance it must be installed, operated and maintained in accordance with the manufacturer’s instructions. This appliance may deliver water at high temperature. Refer to the plumbing code of Australia (PCA), local requirements and installation instructions to determine if additional delivery temperature control is required. The appliance is recommended for sinks and tubs; not recommended for basins. Zip Tudor water heaters are open outlet (vented) water heaters and must not be installed in the same way as mains pressure type water heaters. The outlet from any Zip Tudor water heater must be connected directly to an outlet spout on the sink and must not be obstructed by a tap or valve or in any other way. The water flow is controlled by a cold water tap connected before the water heater. Cold water pushes hot water out of the tank when the cold water tap is turned ON. Any such cold water tap should be labelled HOT. This water heater must not be connected to more than one outlet. All plumbing connections must be made in accordance with AS3500. The appliance is intended only for indoor use and should never be installed outdoors or be exposed to the elements of nature. Over-sink and under-sink models are NOT interchangeable. The appliance is unsuited for use by children or infirm people or those without experience; unless they have been given supervision or instruction by a person responsible for their safety. Children should be supervised to ensure they do not play with the heater. If the power supply cord is damaged it must be replaced by a Zip Service Provider or a qualified electrician. Do not remove the cover of the heater under any circumstances without first isolating the heater from the power supply. Do not turn the power ON unless the appliance is filled with water. Outlet temperature should be set to no greater than 50°C without due regard to regulations governing the storage temperature of hot water. The appliance must not be cleaned by a water jet.
Installation requirements
Before installing, ensure that the following are available: a) sufficient space to position the heater so there is 270 mm clear access under the heater (over-sink models) or 270mm above (under-sink). b) standard 10 amp 240 volt power outlet within 1500 mm of the heater c) cold water supply with a minimum working pressure of 100 kPa and a maximum working pressure of 350 kPa. d) Isolating valve (not supplied) If the pressure may exceed 350 kPa, a 350kPa pressure limiting valve (not supplied) must be installed in the cold water supply line. A double check valve (not supplied) is required to comply with the backflow requirements of AS/NZS3500.1 Under-sink models must be installed beneath approved vented mixer taps requiring a single mounting point on a sink, or tub. (Not recommended for basins).
81333 v1.13 11.22 Tudor Installation Instruction

Installation NOTE: Failure to correctly fit the Restrictaflow valve (provided) will void the warranty

Step One – Tapware
Note: Instructions for correct assembly and installation of Tudor tapware is included in the tapware box. Pay close attention to these instructions.
Under-sink models must be installed with approved vented tapware. It is advisable to fit the tap to the sink before mounting the heater to the wall beneath the sink.
1. Install the Restrictaflow valve provided, with the isolating valve (not supplied), into the main cold water supply line. The Restrictaflow is adjustable and must be set to deliver no more than 6Ltr/min (Max.) NOTE: Do not fit the Restrictaflow valve to the tank (See P.5 diag)
2. Flush water supply pipes thoroughly to remove any silt or fines.
3. Fasten the tap body to the sink using the bolt & plate system provided.
4. The hose with a WHITE band on it connects to the tap hole with NO marking.
5. The hose with a RED band on it connects to the tap hole with a RED marking.
6. The hose with a BLUE band on it connects to the tap hole with a BLUE marking.
7. Ensure that the flexible tubes are firmly attached to the base of the tap body and in the correct sequence. Refer tapware installation sheet.
Do not dismantle the assembled tap body during installation. Mixer taps are factory tested and sealed to provide optimum performance.
To adjust water temperature delivered by Solo and Hero mixer taps, see instructions on page 7. Such adjustments should be made only by a qualified technician.

Step Two – Positioning
Water heaters should be installed as closely as possible or directly below the outlet tap, with a clearance of 270 mm above the heater.
This unit must not be positioned in an area that may be cleaned by a water jet.

Weight (kg) Model
Empty Full

5 Litre under-sink

3.5

8.5

10 Litre under-sink

4.0

14.0

Step Three – Fastening
It is not necessary to remove the case of the heater during installation.
The heater must be wall mounted with two fixing screws as shown in the diagram on page 5. Fixing screws must have the strength to support the filled heater.
The fixing screws are to protrude 4 mm from the wall as shown in the diagram on page 5 so as to fit into keyhole slots provided on the rear of the heater.

81333 v1.13 11.22 Tudor Installation Instruction

Page 3 of 8

Installation
Step Four – Connecting
The inlet and outlet water connections are located on the top of the heater.
All Zip Tudor water connections are via 15 mm compression fittings and must be made strictly as shown in the diagrams. The inlet and outlet connections located on top of the heater are 3/8″BSP (10mm).
The connections from your chosen Tudor tap are 1/2″ BSP (15mm) compression fittings. The supplied 3/8″ to 1/2″ adaptors will be required to be fitted to the inlet and outlet on the heater before connecting the tap.
Under-sink models must be installed with approved vented tapware regulating the incoming water supply which displaces the hot water from the heater so it discharges through the open vented spout incorporated into the tap mounted on the sink or tub.
The use of tapware other than approved vented tapware may result in pressurising the heater water tank, causing damage.
Each heater is equipped with a 1600 mm power cord and plug and should be connected to a standard 10 amp power outlet located adjacent to the heater. When correctly installed the plug must be accessible.

NOTE: Do not turn the power ON until the heater is filled with water and air is purged from the heater.

Step Five – Commissioning
Fill the heater tank and purge air from the heater by turning the water supply ON and running water through the “hot” mixer tap, until water flows smoothly. Turn the water supply OFF and turn the power supply ON. The heater will then run through its heating cycle.
During the heating cycle, drips fall from the delivery spout or tap.
Dripping will cease when the heating cycle is completed and the stored water temperature has reached the level set by the user.

Retrofit instructions for open vented heaters
NOTE: Failure to fit the recommended Restrictaflow valve will void the warranty
Flow restrictor If replacing an existing open vented water heater, an isolating valve must be fitted to the incoming water supply. A Restrictaflow valve set at 6 litres/minute (maximum), must be fitted to the outlet side of the isolating tap (see diagram on page 5).

Restrictaflow valve

NOTE · It is essential that the tapware is the “Open Vented” type. · If the aerator on the end of the tap is too restrictive, it must be removed. · The installation requirements from page 2 are also applicable.

Page 4 of 8

81333 v1.13 11.22 Tudor Installation Instruction

Installation

HOT OUT
140 (5L) 180 (10L)
HEIGHT 390 (5L) 455 (10L)
250 (5L) 275 (10L)

WIDTH 255 (5L) 310 (10L)
100

ZIP Tudor

III

140 FIXING HOLES

COLD IN

WALL

DEPTH 215 (5L) 265 (10L)
70

FRONT VIEW

SIDE VIEW

UNDER SINK INSTALLATION

Wall fixing details
Wall Anchor Bolt
Screw Head 4 mm gap

Quick installation guide

Install approved vented tapware (see page 3)

2 Position heater < 1 metre from tap
(see page 3)

Fasten heater to wall (see page 3)

Cold Water Supply
Isolation Valve (not supplied) Restrictaflow (see page 4)
4 Connecting (see page 4) 5 Commissioning – before turning
power on (see page 4)

81333 v1.13 11.22 Tudor Installation Instruction

Page 5 of 8

Control Panel

Operation

Water Temperature

Zip Tudor water heaters are fully automatic, and may be left switched ON under the control of the variable thermostat.

Nominal operating temperature can be varied from about 30°C to about 80°C.

Temperature should not be set to less than 50°C without due regard to regulations governing the storage

temperature of hot water.

HIGH

OFF

Economy Setting

The economy setting “E” will maintain stored water temperature at approximately 50°C. At the “E” setting, the temperature control locates into a set position and a slight resistance will be felt when rotating the temperature control beyond that setting. This measure is to help ensure that higher temperatures are only selected deliberately.

ECONOMY

ANTIFREEZE
LOW

Frost Protection

If the heater is located where ambient air temperature could fall below 5°C when the heater is not in use, the “anti freeze” setting on the temperature control will maintain stored water temperature over 5°C to prevent freezing and damage to the water heater.

The same protection does not extend to connecting pipework or fittings.

Safety Cut-out
Should the heater over-heat, a manually resettable safety cut-out will automatically turn the heating element OFF. The cut-out must be reset by a Zip Service Provider or a licensed electrician. Users should never reset the cut-out without qualified assistance.
Spare parts

Part no 93816 99039 99371

Description Kit Mixer Tap G4 ARC / Tudor 4-In-1, 3-In-1 Restrictaflow Single Pack Restrictor Flow Reducer Tudor Disabled Lever Kit – Hero Tap 4-in-1 4in1, 3in1, 3-in-1 Mixer Tap Lever Only kit Tudor

Page 6 of 8

81333 v1.13 11.22 Tudor Installation Instruction

Cleaning
Never use strong, corrosive or abrasive cleaning materials. Wipe clean the outer surfaces with a sponge or soft cloth using a mild soap and water. Domestic dish washing liquid detergent is most suitable.
End of life disposal
In order to help preserve our environment we ask that you dispose of this product correctly. Please contact your local city council for collection centre details

Fault No heat
No water No indicator

Troubleshooting

Possible cause
· No power · Faulty element · Faulty thermostat · Faulty cutout · Tripped overload · No supply · Blockage · Faulty thermostat · Faulty LED · Faulty connection

Recommended solution Check power supply Contact Zip
Check water supply Contact Zip
Contact Zip

81333 v1.13 11.22 Tudor Installation Instruction

Page 7 of 8

Zip Water
ABN 46 000 578 727 67 – 77 Allingham Street, Condell Park NSW 2200
Postal: Locked Bag 80, Bankstown 1885 Australia
Tel (+612) 9796 3100 Free call 1800 947 827 (1800 ZIP TAP)

Zip products described in this publication are manufactured under one or more of patents and further patent applications are pending.
As Zip policy is one of continuous product improvement, changes to specifications may be made without prior notice. Images in this booklet have been modified and may not be true representations of the finished goods.
© 2020 Zip Water

2Pa8g1e783o7f 8

81333 v1.13 11.22 Tudor Installation Instruction