Genie Commercial Operator User Guide (+ PDF)

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Commercial Operator

Product Information:

The Commercial Operator is a device used for operating fire
doors and other commercial doors. It comes with various run codes
and error codes that indicate different actions and conditions of
the door. The device has multiple inputs, including pushbuttons,
radio, and auxiliary open, which can be activated to control the
door’s movement. It also has safety features such as stop buttons,
safety beams, and monitored edges to ensure safe operation.

Product Usage Instructions:

To use the Commercial Operator, follow these steps:

Identify the desired action code from the “Run Codes” section
of the user manual.
Refer to the “Detailed/Expanded Description” column to
understand the specific action associated with the code.
If there is a corrective action mentioned, follow the
instructions provided to resolve any issues or malfunctions.
If required, refer to the “Error Codes” section of the user
manual for troubleshooting guidance.
For fire door operation, refer to the “Fire Door Operator
Codes” section for specific codes and instructions.

Note: It is important to ensure the door balance and mechanical
components are in good condition for proper operation. If any
issues persist, consult a professional or contact customer support
for further assistance.

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Commercial Operator Troubleshooting Codes
Genie® Commercial Operators GCL Medium, Standard, Heavy Duty and GCX Operator

Run Codes: p. 1-3 Error Codes: p. 3-9 Fire Door Operator Codes: p. 10

Run Code
10 11 12
13
14
20 21 22

Display
OPENING > OPEN BTN
OPENING > ONE BTN
OPENING > RADIO
OPENING > AUX OPEN
OPENING > OPEN KEY
CLOSING > CLOSE PB
CLOSING > ONE BTN
CLOSING > RADIO

Commercial Operator Run Codes

Detailed/Expanded Description

The Open Pushbutton input was activated
causing the door to move in the opening None direction.

The 1- Button input was activated causing

the door to move in the open direction.

None

The External Radio input was activated causing the door to move in the open direction.

None

The Auxiliary Open input (on the TCM
Module) was activated causing the door to None move in the open direction.

The Open Key (on the circuit board) was activated causing the door to move in the open direction.

None

The Close Pushbutton input was activated

causing the door to move in the close

None

direction.

The 1- Button input was activated causing

the door to move in the close direction.

None

The External Radio input was activated causing the door to move in the close direction.

None

Corrective Action

Run Code
24
2A
2B

Display

Detailed/Expanded Description

CLOSING > CLOSE KP

The Close Key (on the circuit board) was activated causing the door to move in the close direction.

None

The TCM Module sent a close signal

CLOSING > TCM causing the door to move in the close

CLS

direction.

None

The Fire Door Module sent a signal causing

CLOSING > FDM the door to move in the close direction. CLS

None

Corrective Action

HALT > WALL The door stopped because the Stop

BUTTON Pushbutton was activated.

None

HALT > ONE The door stopped (and /or reversed)

BUTTON because the 1-Button input was activated. None

The door stopped and reversed because

HALT > RADIO the Radio input was activated.

None

HALT > AUX.

The door stopped (and /or reversed) because the Auxiliary Open input on the

OPEN

TCM Module was activated.

None

HALT > KEYPAD The door stopped because the Stop Key

KEY

was activated.

None

The door stopped and reversed because

HALT > N-O the Normally Open Reverse input was

SAFETY

activated.

None

The door stopped and reversed because

HALT > ODC the Safety Beam or Monitored Edge with

STB

the Monitored Edge Interface Module was

None

activated.

The door stopped and reversed because

HALT > N-C the Normally Close Reverse input on the

SAFETY

TCM Module was activated.

None

The door stopped and reversed because

HALT > MON. the Monitored Edge input on the TCM

EDGE

Module was activated.

None

Check the door balance. Check the

HALT > DOOR FORCE

The door stopped because the Speed of the Limit Assembly slowed down (Trolley Models only).

Clutch adjustment to make sure it’s not slipping. Check for mechanical issues. Replace the Limit Module.

Replace the Main Control Board.

The door stopped (and/or reversed)

HALT > LOSS OF because the constant contact activation

C/C

was removed before the door reached a

limit.

None. User input was removed.

Commercial Operator Run Codes (continued)

Run Code
3B
3C

Display

Detailed/Expanded Description

Corrective Action

HALT > SHUTDOWN
HALT > DOWN LIMIT

The door stopped because the Hoist Interlock, External Interlock circuit became active (opened) or the motor overheated.
The door stopped because it reached the Down limit position.

Check the Hoist Interlock switch and wires. Check External Interlock switch and wires. If no External Interlock is in use check the gray jumper between the two EXT INTLK terminals. Check for a hot motor.
None

HALT > UP LIMIT

The door stopped because it reached the Up limit position.

None

HALT > MID The door stopped because it reached the None

STOP

Mid-Stop limit position.

Commercial Operator Error Codes

Error Code
3F
40 41 42 43

Display

Detailed/Expanded Description

Corrective Action

HALT > MODULE FAIL
REV > OPEN BUTTON
REV > ONE BUTTON
REV > RADIO
REV > AUX OPEN

The door stopped because it determined there was a problem with an Expansion Module. (Timer Close or Auxiliary Output Module)
The door stopped traveling down and reversed and is now traveling open because the Open Pushbutton was activated.
The door stopped traveling down and reversed and is now traveling open because the 1-Button input was activated.
The door stopped traveling down and reversed and is now traveling open because the External Radio input was activated.
The door stopped traveling down and reversed and is now traveling open because the Auxiliary Open input on the Timer Close Module was activated.

Check Expansion Module LED Status. Power the operator off, remove the module and re-apply power, if the operator starts working replace the module.
Check the Open Pushbutton and Open Pushbutton wires for a closed circuit.
Check the 1-Button and 1-Button wires for a closed circuit.
Check the External Radio for a short circuit.
Check the Auxiliary Open Input on the Timer Close Module and the Auxiliary Open Input wires for a closed circuit.

Error Code
44

Commercial Operator Error Codes (continued)

Display

Detailed/Expanded Description

REV > OPEN KEY

The door stopped traveling down and reversed and is now traveling open because the Open Key (on the circuit board) was activated.

Corrective Action
Power the unit down and back up. If the error persists then replace the main circuit board.

The door stopped traveling down and

reversed and is now traveling open

REV > N-O SAFETY

because the Normally Open Reverse input was activated.

Check the N-O Reverse input and NO Reverse wires for a closed circuit.

The door stopped traveling down and

reversed and is now traveling open

REV > ODC STB

because the Monitored Safety Beam (STB) or Monitored Edged with the Monitored Edge Interface Module input

Check the ODC STB input and ODC STB wires for an open or shorted (closed) circuit.

was activated.

The door stopped traveling down and

Check the Normally Closed Safety

REV > N-C SAFETY

reversed and is now traveling open

Input on the Timer Close Module and

because the Normally Close Safety Input the Normally Closed Safety Input

on the Timer Close Module was activated. wires for a open circuit.

The door stopped traveling down and

Check the Monitored Edge Input on

REV > MON. reversed and is now traveling open

the Timer Close Module and the

EDGE

because the Monitored Edge Input on the Monitored Edge Input wires for an

Timer Close Module was activated.

Open or shorted (closed) circuit.

Check the door balance. Check the

The door stopped traveling down and

Clutch adjustment to make sure it’s

REV > DOOR reversed because the Speed of the Limit

FORCE

Assembly slowed down (Trolley Models

not slipping. Check for mechanical issues. Replace the Limit Module.

only).

Replace the Main Control Board.

The door stopped traveling down and

REV > LOSS reversed because the constant contact

OF C/C

activation was removed before the door

User input was removed.

reached the down limit.

Check the door balance. Check the

REV > MAX RUN TMR

The door stopped traveling down and

Clutch adjustment to make sure it’s

reversed because the Maximum Run Time not slipping. Re-record the Max Run

between Limits was exceeded.

Timer values in both directions.

Error Code
4F 50 51 52 57 58
59
5A 5B 5C

Display

Detailed/Expanded Description

Corrective Action

REV > EXP MOD FAIL

The door stopped traveling down because it determined there was a problem with an Expansion Module. (i.e; limit module, TCM or AOM board, receiver board)

Review the menu looking for a missing menu item. For example, if the limit module is defective there will not be any limit setting information in the menu.

STOP > HOT The door stopped moving because the

MOTOR

motor overheated.

Check for a hot motor. Check the motor plug on the main board making sure the plug and wires are seated.

STOP > OPEN MRT

The door stopped traveling open because the Maximum Run Time between Limits was exceeded.

Check the door balance. Check the Clutch adjustment to make sure it’s not slipping. Re-record the Max Run Timer values in both directions.

STOP > CLOSE MRT

The door stopped traveling close because the Maximum Run Time between Limits was exceeded.

Check the door balance. Check the Clutch adjustment to make sure it’s not slipping. Re-record the Max Run Timer values in both directions.

STOP > OPEN INTLK

The door stopped because the Hoist Interlock or the External Interlock circuit became active (open).

Check the Hoist Interlock switch and wires. Check External Interlock switch and wires. If no External Interlock in use check the gray jumper between the two EXT INTLK terminals.

STOP > WRONG GDO
STOP > DOOR FORCE

The door stopped because the circuit board is set as a J-Shaft (side-mounted unit) but is installed on a Trolley unit.

Review the “GDO TYPE” in the calibration setting of the unit.

The door stopped traveling up because the Speed of the Limit Assembly slowed down (Trolley Models only).

Check the door balance. Check the Clutch adjustment to make sure it’s not slipping. Check the GDO Type in the set-up menu for the proper setting for the model installed (Trolley or J Shaft). Check for mechanical issues. Replace the Limit Module. Replace the Main Control Board.

STOP > WRONG LIMIT

The door stopped traveling because the unit was looking for the Up Limit and the Down Limit became active or the unit was looking for the Down Limit and the UP limit became active.

Review the calibration setting. Reset motor direction and limits.

STOP > WRONG DIR

The door stopped traveling because the unit was looking for Limit direction input in one direction but received input in the opposite direction.

Review the calibration setting. Reset motor direction and limits.

STALL > DOWN LIMIT

The door stopped traveling because it expected the Down Limit to clear (door moved off the down limit position) but it did not receive that signal.

Check door balance. Review the calibration setting. Reset motor direction and limits.

Error Code 5D 5E
60 61 62
63 64 65 66 67 68 69

Display

Detailed/Expanded Description

Corrective Action

STALL > UP LIMIT
STALL > MIDSTOP

The door stopped traveling because it expected the Up Limit to clear (door moved off the up limit position) but it did not receive that signal.
The door stopped traveling because it expected the Mid Stop Limit to clear (door moved off the mid stop limit position) but it did not receive that signal.

Check door balance. Review the calibration setting. Reset motor direction and limits.
Check door balance. Review the calibration setting. Reset motor direction and limits.

CHECK STOP BTN

The door will not move because the Stop Circuit (normally closed circuit) is not completed.

Check the Stop Pushbutton and Stop Pushbutton wires.

TCM DISABLED
NO RADIO >> C/C

The door will not time out and close because there are no Monitored Sensing or Safety devices enabled and/or not working.

Check the ODC STB and its wires. Check the Monitored Edge, review the set-up in the menu to ensure proper setting for the installed safety input.

The door will not move with a radio input (transmitters) because the unit is set for

Review the calibration setting. Reset Open and Close Modes to

Constant Contact in the Open and/or Close Momentary

Modes.

CHECK AUX OPEN

The unit determined the Auxiliary Open input on the Timer Close Module is active. This input will be ignored until it changes state.

Check the Auxiliary Input device wired into the Timer Close Module and Auxiliary Input device wires for a closed circuit.

The unit will not run because it determined Power the unit down and back up. If the

CHECK STOP the Stop Key input on the circuit board is error persists then replace the main

KEY

active.

circuit board.

CHECK N-O SAFETY
CHECK ODC STB
CHECK N-C SAFETY

The unit will not close because it

Check the N-O Reverse device wired

determined the Normally Open Reverse into the main board and the N-O

input on the circuit board is active (shorted). Reverse Input device wires for a closed

circuit.

The unit will not close because it determined the ODC Safe-T-Beam input

Check the ODC STB and ODC STB

on the circuit board is active.

wires.

The unit will not close because it determined the Normally Closed Reverse input on the Timer Close Module is active (Open circuit).

Check the Normally Close (N-C Safe) Input device wired into the Timer Close Module and device wires for a open circuit.

CHECK MON. EDGE

The unit will not close because it determined the Monitored Edge (MON EDGE) input on the Timer Close Module is active.

Check the Monitored Edge (MON EDGE) Input device wired into the Timer Close Module and device wires.

OVERHEATED MOTOR

The unit will not run because it determined the Thermal Overload in the motor is active.

Check the door balance. Check the wires in the motor connector that plugs into the circuit board. Replace the motor.

Error Code
6C

Display
NO RUN > DOWN LIM

Detailed/Expanded Description

Corrective Action

The unit will not run because the

Down/close input was activated but the unit

was already at the Down Limit position.

User input error

The unit will not run because the Up/open

NO RUN > UP LIMIT

input was activated but the unit was already User input error at the Up Limit position.

The unit will not run because the Up/open

input was activated but the unit was already

NO RUN > MID STOP

at or beyond the Mid Stop Limit position. This active input is preventing the unit from

User input error

closing as well.

The unit may not run because it had lost Review the menu looking for a missing

communication with one or more Expansion menu item. For example, if the limit

EXP MODULE Modules (Limit Module, Onboard Radio,

FAIL

Timer Close Module and/or

module is defective there will not be any limit setting information in the

Auxiliary Output Module)

menu.

The unit may not run because it has

determined that is has lost communication Review the menu looking for a missing

EXP PORT PROBLEM

with one or more Expansion Modules (Limit menu item. For example, if the limit

Module, Onboard Radio, Timer Close

module is defective there will not be

Module and/or

any limit setting information in the

Auxiliary Output Module)

menu.

Check the ribbon cable connection.

The unit has determined that the Timer

Power the unit down and back up. If

TCM FAILURE Close Module has stopped

the error persists then replace the

communicating.

Timer Close Module.

The unit has determined that the Fire

Check the ribbon cable connection.

FDM FAILURE

Door Module has stopped communicating. Power the unit down and back up. If the error persists then replace the Fire

Door Module.

Check the ribbon cable connection.

The unit has determined that the Auxiliary Power the unit down and back up. If

AOM FAILURE Output Module has stopped

the error persists then replace the

communicating.

Auxiliary Output Module.

SPARE MOD FAILURE

Not Used

Contact Technical Services

Check supply voltage to the unit.

LOW SYSTEM VOLTS

The unit has determined that the secondary voltage is less than acceptable.

Make sure the Motor Connector is plugged into the correct socket for the voltage supplied.

Error Code
8D
8E

Display

Detailed/Expanded Description

Corrective Action

HI SYSTEM VOLTS
REV INTERRUPTED

The unit has determined that the Line Voltage input to the unit is too high for the configuration of the unit.
The unit did not complete a 2 second reversal before it had encountered an issue and stopped.

Check supply voltage to the unit. Make sure the Motor Connector is plugged into the correct socket for the voltage supplied. Contact an Electrician
None

Check the limit cable connection.

LIMIT MOD. FAIL

The unit has determined that the Limit Module has stopped communicating.

Power the unit down and back up. If the error persists then replace the

Limit Module.

OPEN BTN BAD > PU

The unit determined that the Open Pushbutton input was active (shorted) when power was applied. This input will be ignored until it changes state.

Check the Open Pushbutton and Open Pushbutton wires for a closed circuit.

The unit determined that the Close

CLOSE BTN BAD > PU

Pushbutton input was active (shorted)

Check the Closed Pushbutton and

when power was applied. This input will be Close Pushbutton wires for a closed

ignored until it changes state.

circuit.

The unit determined that the 1- Button

ONE BTN BAD input was active (shorted) when power

> PU

was applied. This input will be ignored

Check the 1-Button and 1-Button wires for a closed circuit.

until it changes state.

The unit determined that the External

RADIO BAD > Radio input was active when power was

PWR UP

applied. This input will be ignored until it

Check the External Radio for a short circuit.

changes state.

The unit determined that the Auxiliary

Open input on the Timer Close Module

Check the Auxiliary Input device wired

AUX OPEN BAD was active (shorted) when power was

> PU

applied. This input will be ignored until it

into the Timer Close Module and Auxiliary Input device wires for a

changes state.

closed circuit.

The unit determined that the Open Key

input on the circuit board was active

OPEN KEY BAD (shorted) when power was applied. This

> PU

input will be ignored until it changes state.

Power the unit down and back up. If the error persists then replace the Main Circuit Board.

The unit determined that the Close Key

CLOSE KEY BAD > PU

input on the circuit board was active

Power the unit down and back up. If

(shorted) when power was applied. This the error persists then replace the

input will be ignored until it changes state. Main Circuit Board.

Error Code
A7

Display

Detailed/Expanded Description

Corrective Action

MULT KEYS BAD > PU

The unit determined that more than one input on the circuit board keypad was active (shorted) when power was applied. These inputs will be ignored until they change state.

Power the unit down and back up. If the error persists then replace the Main Circuit Board.

B0
B1 B2 B3
I2C Comm Error

OPENING > XMTR #

The unit received a valid input from a “Learned” transmitter and the door is traveling open. The transmitter ID is displayed.

CLOSING > XMTR #

The unit received a valid input from a “Learned” transmitter and the door is traveling close. The transmitter ID is displayed.

The unit received a valid input from a
HALT > XMTR # “Learned” transmitter and has stopped the door. The transmitter ID is displayed.

Rev > XMTR# NO XMTR > CC

The unit received a valid input from a “Learned” transmitter and the closing door stopped and reversed and is now traveling open

I2C Comm Error

The system cannot communicate on the I2C communication line.

None
None
None
None
While the operator is powered start unplugging the expansion devices one at a time (Timer Close Module, Auxiliary Output Module, On-board Radio, Limit Module), allow the unit to try to re-initiate, if the operator is able to re-initiate the LCD will update with the current status. If this happens then the last device you unplugged is defective and needs to be replaced. If all devices have been unplugged and the operator still displays I2C Comm Error, replace the main control board.

Fire Door Operator FDM Module Diagnostic LED

Trouble Code Blinks 1 5 6 7 8 10 11 12 15 16 17
19
20

LCD Displays

FDM Troubleshooting

Corrective Action

CLUTCH FAULT

Wiring from the FDM to the electric clutch Inspect cable harness wiring to the

is disconnected or broken.

clutch.

BATTERY NOT PRESENT
CHARGER VOLTAGE FAIL

Lead acid batteries are not charging or are disconnected.
FDM battery charger is not working because the supply voltage has failed.

Troubleshoot batteries to see if they hold a charge. Replace if necessary.
Troubleshoot batteries to see if they hold a charge. Replace if necessary.

BATTERY LOW Lead acid batteries are discharged.

Troubleshoot batteries to see if they hold a charge. Replace if necessary.

EXTERNAL POWER LOSS
NOTIFICATION CIRCUIT OPEN NOTIFICATION
CIRCUIT SHORT ALARM CIRCUIT OPEN
TEST REQUIRED
REAL TIME CLOCK ERROR
STUCK RESET
COMM LOSS WITH MAIN BOARD
COMM LOSS WITH POWER
SUPPLY MONITOR

Primary input power to the FDM is not present.

Test the power supply board and power cable harness to the FDM from the power supply board.

Wiring from the FDM to the notification appliance is disconnected or broken, or the end-of-line device is not connected.

Troubleshoot wiring from the FDM board to the notification devices to find the source of the open circuit.

FDM connection to the appliance is short circuited.

notification

Test wiring from the FDM board to the notification devices to find source of

the short circuit.

Wiring from the FDM to the smoke detector is disconnected or broken, or the end-of-line device is not connected.

Troubleshoot wiring from the FDM board to the alarm devices to find the source of the open circuit.

Test of the fire door and fire door operator Perform test of the fire door close

is required.

function using the test key switch.

FDM clock is not working.

Disconnect battery and primary power to the operator. Reconnect battery and primary power. If error remains, replace the FDM board.

The Test/Reset key-switch is stuck in the Troubleshoot the wiring to the test key

`RESET’ position.

reset switch.

FDM has lost communication with the main control board.

Disconnect battery and primary power to the operator. Ensure I2C bus cable is correctly installed. Reconnect battery and primary power. If error remains, replace the FDM board.

Disconnect battery and primary power

to the operator. Ensure cables from

the FDM to the power supply board

FDM HAS LOST COMMUNICATION WITH THE POWER SUPPLY PANEL

are connected. Test battery voltage. If battery will not hold a charge, replace the batteries. Ensure batteries are

fully charged. Reconnect battery and

primary power. If error remains,

replace the power supply board.