Hosted Voice+ Mobile App
Product Information
The Breezeline Hosted Voice+ Mobile App allows users to take
their business phone extension, features, and functionality with
them wherever they go. Whether you’re on the road, working
remotely, or just away from your desk, you can remain accessible
and present a professional image to your callers. The mobile app is
available for iOS and Android devices and can be downloaded from
the respective app stores.
The app runs in the background and can receive push
notifications even when closed, allowing you to receive calls and
get real-time notification of new voicemail messages. It has no
impact on your phone’s battery life.
Product Usage Instructions
Step 1: Download the Hosted Voice+ Mobile App
- Open the appropriate App Store on your smartphone.
- Search for “Breezeline Hosted Voice+”.
- Download and install the app.
Step 2: Login to the Hosted Voice+ Mobile App
After opening the app, use the same login credentials as your
Hosted Voice+ Portal. Your login credentials are your
extension@yourdomain and your 8-character password. If you are
unsure of your login credentials, contact the Breezeline Support
team by dialing 611 from any of your Hosted Voice+ phones.
Step 3: Grant Permissions
When opening the app for the first time, you will receive
prompts to allow push notifications, grant microphone access, and
grant contact access. Press “Allow” for each prompt to enable the
app to function as designed.
Step 4: Configure Settings
On the settings tab, you can:
- Add your mobile number to your settings.
- Toggle mobile data usage for the app (useful when off
WiFi). - Select the default calling method (choose between using the app
or your mobile phone to make calls).
Contacts
Under the Contacts tab, you can easily access all of your
contacts. Contacts are displayed by name, phone number/extension
number, status (online/offline), and department. You can search for
a contact using their name or extension and filter contacts using
the dropdown menu.
Making Calls
You can make a call from a contact by clicking on the call icon
or launch the dial pad from the dial pad icon. After selecting or
entering the telephone number, press the green dial button to
initiate the call.
Voicemail
To view and listen to voicemails:
- Tap the Voicemail icon at the bottom of the app screen.
- Filter between new and saved voicemails.
- Select a voicemail to expand it and playback the
voicemail. - Use options like Call Back, Save, Forward, or Delete.
Greetings
In the greetings section, you can change your voicemail greeting
if you have multiple greetings created. You can also record a new
greeting by pressing the “+” button on the top right corner of the
app screen.
Mobile App User Guide
Hosted Voice+
Getting Started
The Breezeline Hosted Voice+ Mobile App allows users to take their business phone extension, features, and functionality with them wherever they go. Whether you’re on the road, working remotely, or just away from your desk, you can remain accessible and while presenting a professional image to your callers. Breezeline Hosted Voice+ for iOS and Android is available for download from the respective app stores.
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Get the Breezeline Hosted Voice+ Mobile App
Step 1: Download the Hosted Voice+ Mobile App
Open the appropriate App Store from your smartphone and search for Breezeline Hosted Voice+.
Data Usage and Battery Life: The Hosted Voice+ Mobile App is set up to run in the background and receive Push notifications when closed. This means that you can receive calls when your app is closed. Get real-time notification of new voicemail messages. And has no impact on your phone’s battery life
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Login to the Breezeline Hosted Voice+ Mobile App
Step 2: Login to the Hosted Voice+ Mobile App
After opening Hosted Voice+ Mobile App. Use the same login credentials as your Hosted Voice+ Portal. (i.e. your extension@yourdomain and your 8 character password) If you are unsure of what your login credentials are, please contact the Breezeline Support team by dialing 611 from any of your Hosted Voice+ phones.
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Breezeline Hosted Voice+ Mobile App Grant Access
Step 3: Grant push notifications, microphone access and contact access
After opening the Hosted Voice+ Mobile App for the first time, you will receive a series of prompts asking you to allow push notifications, grant the app access to your device microphone, and grant the app access to your device contacts. Press Allow for each of these prompts in order for the Mobile App to function as designed.
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Breezeline Hosted Voice+ Mobile App Settings
Step 4: Settings
On the settings tab, you can add your mobile number to your settings. Toggle mobile data for the app to use mobile data when off WiFi. (Toggle off if you have mobile data constraints such as traveling abroad) You can also select the default calling method when using the app. (You can choose to use your mobile phone to make a call instead of the app)
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Breezeline Hosted Voice+ Mobile App Contacts
Under the Contacts tab, you can easily access all of your contacts. Your contacts are displayed by name, phone number/extension number, status (online/offline), and department. You can search for a contact using their name or extension and filter contacts using the dropdown menu.
· All (Company phone contacts and mobile) · My Contacts (added from the portal) · Co-workers (Internal company extns) · Shared (Company phone contacts) · Phone (mobile contacts from personal phone book) From the contact you can launch a call by clicking the call icon
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Breezeline Hosted Voice+ Mobile App Making a Call
You can make a call from the contact by clicking on the call icon or launch the dial pad from the dial pad icon, after selecting/ entering the telephone number press the green dial button to initiate the call.
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Breezeline Hosted Voice+ Mobile App Voicemail
View and listen to voicemails by tapping the Voicemail icon at the bottom of the app screen. You can filter between new and saved. Selecting the voicemail will expand the voicemail to allow you playback the voicemail. You will also be able to call back the caller using the WebPhone, Save, Forward and delete.
Call Back Save Voicemail
Forward Caller Info
Delete
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Breezeline Hosted Voice+ Mobile App Greetings
Within the greetings section, you can change your voicemail greeting if you have more than one created, as well as record a new one. To add a new greeting press the + on the top right corner of the app screen.
+
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Breezeline Hosted Voice+ Mobile App Answering Rules
Within the app, you can change which of your pre-existing answering rule is currently active. The blue dot indicates which answering rule is active.
You must have the answering rule you want already created within a designated time frame.
Before you can activate an answering rule, you must disable the answering rule that is currently active unless it is the default rule.
Click on the
icon to expand the rule view.
To disable the answering rule click the following icon while viewing the specific rule
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Breezeline Hosted Voice+ Mobile App Call History
Within the app, you can view your call history. The call history list contains the call type, the number of the caller, the name of the caller, the date and time the call occurred, and the duration of the call. Call History Filters Using filters will save time tracking and searching for phone calls.
· All · Outbound · Inbound · Missed Your call history will contain all calls made from your extension across all your devices.
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Learn More!
Additional user information, including self-help videos, can be found on our website breezeline.com/business or call 855.575.5182
Services subject to availability. Please contact Breezeline for more information. Breezeline and the Breezeline logo are trademarks of Cogeco US Finance LLC. © 2023 Breezeline
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