Watergroup Wg185df High Efficiency Iron Softener Owner's Manual (+ PDF)

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2 Product Information: WG185DF High Efficiency Iron Softener

WG185DF High Efficiency Iron Softener

Product Information: WG185DF High Efficiency Iron Softener

The WG185DF High Efficiency Iron Softener is a water softening
system designed to treat hard water containing iron. It is intended
for residential use and must be properly installed according to the
provided installation instructions to ensure warranty coverage. The
system works on 12 volt-60 Hz electrical power only and comes with
a transformer for use with an indoor 120 volt, grounded outlet. The
system uses clean water softening salts only, at least 99.5% pure.
The softener includes NSF certified lubricant to be applied to all
seals during installation to avoid pinched o-rings.

It is important to note that the WG185DF High Efficiency Iron
Softener is not intended for treating water that is
microbiologically unsafe or of unknown quality without adequate
disinfection before or after the system. The system should not be
installed or stored where it will be exposed to temperatures below
freezing or any type of weather. Additionally, it should not be
installed in direct sunlight as excessive sun or heat may cause
distortion or other damage.

Product Usage Instructions

Before beginning installation, read the entire owner’s manual
carefully. Obtain all materials and tools needed for
installation.
To avoid pinched o-rings during installation, apply the
provided NSF certified lubricant to all seals.
Ensure compliance with provincial, state, and local codes when
installing the system.
Use clean water softening salts only, at least 99.5% pure.
Nugget or pellet salts are recommended. Do not use rock, block,
granulated, or ice cream making salts as they contain dirt and
sediments that can create maintenance problems.
Keep the salt lid in place on the softener unless servicing the
unit or refilling with salt.
Do not turn the water softening system upside down, drop, drag,
or set it on sharp protrusions.
Use a pressure reducing valve to reduce the pressure if the
water pressure exceeds the recommended maximum.
Do not expose the system to water freezing as it will break
it.
If the water being treated contains chlorine or chloramines
above 2 ppm, the resins in the softener may degrade and cause
reduced life of the resin. In this case, adequate disinfection
should be performed before or after the system.
Perform regular maintenance of the system according to the
provided instructions, including sanitizing the system
periodically.
If any issues arise with the system, refer to the provided
troubleshooting guide or contact customer support for
assistance.

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WG185DF High Efficiency Iron Softener

Owners Manual

FOLLOWTHE INSTALLATION INSTRUCTIONS CAREFULLY. FAILURE TO INSTALL THE UNIT PROPERLY VOIDS THE WARRANTY. BEFORE YOU BEGIN INSTALLATION, READ THIS ENTIRE MANUAL. THEN, OBTAIN ALL THE MATERIALS AND TOOLS
1. Avoid pinched o-rings during installation by applying (provided with install kit) NSF certified lubricant to all seals.
2. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.

REVISION #

REVISION DATE Feb 28, 2015

54821

2
Ta ble o f C o nte nts

Unpacking / I nspection
Safety Guide Proper I nstallation Specif icat ion Before Starting I nstallation I nstallation I nstructions System Start Up Programming I nstructions About The System M a int ena nce Sanitizing Procedure Main Repair Parts Trouble Shooting Warranty

PAGE 2
2 3 4 4 6 8 9 10 12 15 17 22 23

Unpa c king / Inspe c tio n
Be sure to check the entire softener for any shipping damage or parts loss. Also note damage to the shipping cartons. Contact the transportation company for all damage and loss claims. The manufacturer is not responsible for damages in transit.

Small parts, needed to install the softener, are in a parts bag. To avoid loss of the small parts, keep them in the parts bag until you are ready to use them.

Sa fe ty G uide

For your safety, the information in this manual must be followed to minimize the risk of electric shock, property damage or personal injury.

Check and comply with your provincial /

are recommended. Do not use rock, block,

state and local codes. You must follow

granulated or ice cream making salts.

these guidelines.

They contain dirt and sediments, or mush

Use care when handling the water soften- and cake, and will create maintenance

ing system. Do not turn upside down,

problems.

drop, drag or set on sharp protrusions.

Keep the salt lid in place on the softener

The water softening system works on 12

unless servicing the unit or refilling with

volt-60 Hz electrical power only. Be sure to salt.

use only the included transformer.

W ARNI NG: This system is not in-

Transformer must be plugged into an in-

tended for treating water that is microbio-

door 120 volt, grounded outlet only.

logically unsafe or of unknown quality

Use clean water softening salts only, at

without adequate disinfection before or

least 99.5% pure. NUGGETor PELLET salts after the system.

Pro pe r Insta lla tio n
This water softening system must be properly installed and located in accordance with the I nstallation I nstructions before it is used or the warranty will be void.

Do not install or store where it will be

maximum. Use a pressure reducing valve

exposed to temperatures below freezing or to reduce the pressure.

exposed to any type of weather. Water Softener resins may degrade in the pres-

freezing in the system will break it. Do not ence of chlorine or chloramines above 2

attempt to treat water over 100°F.

ppm. I f you have chlorine or chloramines

Do not install in direct sunlight. Excessive in excess of this amount, you may experi-

sun or heat may cause distortion or other

ence reduced life of the resin. I n these

damage to non-metallic parts.

conditions, you may wish to consider pur-

Properly ground to conform with all gov-

chasing a whole house carbon filter sof-

erning codes and ordinances.

tener system with a chlorine reducing me-

Use only lead-free solder and flux for all

dia.

sweat-solder connections, as required by WARNI NG: Discard all unused parts and

state and federal codes.

packaging material after installation. Small

Maximum allowable inlet water pressure is parts remaining after the installation could

125 psi. I f daytime pressure is over 80

be a choke hazard.

psi, night time pressure may exceed the

9X35 10X35 10X47 12X52 14X65

39″ 37.5″ 9″

39″ 37.5″ 10″

52.23″ 50.54″ 10″

58.23″ 54.54″ 12″

69.23″ 67.54″ 14″

Spe c ific a tio ns a nd Pe rfo rma nc e Da ta She e t

Speci ications

WG185DFSIM-100 WG185DFSIM-150 WG185DFSIM-200 WG185DFSIM-300

2137

2138

2139

2178

Factory Settings – Iron & Manganese

Salt Used – Per Regeneration

12.0 lbs

18.0 lbs

24.0 lbs

36.0 lbs

Water Used – Regeneration

52.2 gal

74.4 gal

101.4 gal

166 gal

Hardness Removal – Grains

30,000

45,000

60,000

90,000

Filter Media Volume ( t3)

1.0 t³

1.5 t³

2.0 t³

3.0 t³

Garnet

Yes

Tank Size

10×54

12×52

13×54

14×65

Tank Jacket

Yes

Media Loaded

Yes

Brine Tank Size (Inches)

18.1 x 34.5

20.3 x 37.4

23.0 x 40.5

Salt Storage Capacity

240 lbs

350 lbs

420 lbs

Flow Rate @ 15 psi Pressure Drop

11.0 gpm

11.2 gpm

12.2 gpm

12.6 gpm

Flow Rate @ 25 psi Pressure Drop

15.0 gpm

15.1 gpm

16.2 gpm

16.6 gpm

Back Wash Flow Rate

2.4 gpm

4.0 gpm

5.0 gpm

Shipping Weight

120 lbs

161 lbs

214 lbs

300 lbs

Regeneration Type

Co-Current / Down Flow

Maximum Hardness

75 Grains Per Gallon

Maximum Total Iron**

pH <7.2 – 10.0 ppm Total Iron; pH >7.2 – 7.0 ppm Total Iron

Maximum Manganese (See Total Iron)**

5.0 ppm

Maximum TDS

1500 mg/l

Resin Type

Fine Mesh

Plumbing Connections

Comes with 3/4″ 90 degree elbows and 1″ straight connectors

Electrical Requirements

Input 120V 60 Hz – Output 12V 650mA

Water Temperature

Min 39 – Max. 100° F

Water Pressure

Min. 20 – Max. 125 psi

Continuous operation at flow rates greater than the service flow rate may affect capacity and efficiency performance. The manufacturer reserves the right to make product improvements which may deviate from the specifications and
descriptions stated herein, without obligation to change previously manufactured products or to note the change.
The above capacity and flow rate specifications have not been validated by WQA.

Be fo re Sta rting Insta lla tio n

Tools, Pipe, and Fittings, Other Materials

Pliers

Some codes may also allow PVC plastic

Screwdriver

pipe.

Teflon tape

ALWAYS install the included bypass valve,

Razor knife

or 3 shut-off valves. Bypass valves let you

Two adjustable wrenches

turn off water to the softener for repairs if

Additional tools may be required if modifi- needed, but still have water in the house

cation to home plumbing is required.

pipes.

Plastic inlet and outlet fittings are included 5/ 8″ OD drain line is needed for the valve

with the softener. To maintain full valve drain. A 10′ length of hose is included.

flow, 3/ 4″ or 1″ pipes to and from the sof- with some models.

tener fittings are recommended. You A length of 5/ 8″ OD drain line tubing is

should maintain the same, or larger, pipe needed for the brine tank over flow fitting

size as the water supply pipe, up to the (optional).

softener inlet and outlet.

Nugget or pellet water softener salt is

Use copper, brass, or PEX pipe and fittings. needed to fill the cabinet or brine tank.

5
How Your Water Conditioner Works
The principle behind water softening is simple chemistry. A water softener contains resin beads which hold electrically charged ions. When hard water passes through the softener, calcium and magnesium ions are attracted to the charged resin beads. I t’s the resulting removal of calcium and magnesium ions that produces soft water.

This system is controlled with simple, user-friendly electronics displayed on a LCD screen. The main page displays the current time and the remaining gallons in meter mode or the remaining days in calendar clock mode.

Where To I nstall The Softener

Place the softener as close as possible to The manufacturer will not repair or pay for

the pressure tank (well system) or water water damage.

meter (city water).

A 120 volt electric outlet, to plug the in-

Place the softener as close as possible to a cluded transformer into, is needed within 6

floor drain, or other acceptable drain point feet of the softener. The transformer has

(laundry tub, sump, standpipe, etc.).

an attached 6 foot power cable. Extension

Connect the softener to the main water cables are available. Be sure the electric

supply pipe BEFORE the water heater. DO outlet and transformer are in an in-

NOT RUN HOT WATER THROUGH THE side location, to protect from w et

SOFTENER. Temperature of water pass- w eather.

ing through the softener must be less than I f installing in an outside location, you

100 deg. F.

must take the steps necessary to assure

Keep outside faucets on hard water to the softener, installation plumbing, wiring,

save soft water and salt.

etc., are as well protected from the ele-

Do not install the softener in a place where ments, contamination, vandalism, etc., as

it could freeze. Damage caused by when installed indoors.

freezing is not covered by the w ar- Keep the softener out of direct

ranty.

sunlight. The sun’s heat may soften and

Put the softener in a place water damage distort plastic parts.

is least likely to occur if a leak develops.

6
Insta lla tio n Instruc tio ns
1. I f your hot water tank is electric, turn off the power to it to avoid damage to the element in the tank.
2. I f you have a private well, turn the power off to the pump and then shut off the main water shut off valve. I f you have municipal water, simply shut off the main valve. Go to the faucet, (preferably on the lowest floor of the house) turn on the cold water until all pressure is relieved and the flow of water stops.
3. Locate the softener tank and brine tank close to a drain where the system will be installed. The surface should be clean and level.
4. Connect the inlet and outlet of the softener using appropriate fittings. Perform all plumbing according to local plumbing codes. Use a ½ ” minimum pipe or tubing size for the drain line ON COPPER PLUMBI NG SYSTEMS BE SURE TO I NSTALL A GROUNDI NG WI RE BETWEEN THE I NLET AND OUTLET PI PI NG TO MAI NTAI N GROUNDI NG.
Any solder joints being soldered near the valve must be done before connecting any piping to the valve. Always leave at least 6″ (152 mm) between the valve being soldered and joints when soldering pipes that are connected to the valve. Failure to do this could cause damage to the valve. 5. Connect the drain hose (10 ft included) to the valve and secure it with a hose clamp (also
included). Run the drain hose to the nearest laundry tub or floor drain. This can be ran up overhead or down along the floor. I f running the drain line more than 20 ft overhead, it is recommended to increase the hose size to 3/ 4″. NEVER MAKE A DI RECT CONNECTI ON I NTO A WASTE DRAI N. A PHYSI CAL AI R GAP OF AT LEAST 1.5″ SHOULD BE USED TO AVOI D BACTERI A AND WASTEWATER TRAVELLI NG BACK THROUGH THE DRAI N LI NE I NTO THE SOFTENER. PLEASE SEE THE BELOW PI CTURE 6. Using the Allen Key (included), place the unit in the bypass position. Slowly turn on the main water supply. At the nearest cold treated water tap nearby remove the faucet screen, open the faucet and let water run a few minutes or until the system is free of any air or foreign material resulting from the plumbing work. 7. Make sure there are no leaks in the plumbing system before proceeding. Close the water tap when water runs clean. 8. Open the brine tank / cabinet salt lid and add water until there is approximately 3″ (75 mm) of water in the tank. Do not add salt to the brine tank at this time. 9. Proceed to start up instructions.
Note: The unit is not ready for service until you complete the start-up instruct ions.

7
I nstallation Tw in Tank

8
Key Pad Configuration

Syste m Sta rt- Up

SETTINGS This function is to enter the basic set up infor- mation required at the time of installation.
MANUAL This function is to initiate an immediate or REGEN delayed manual regeneration.

DOWN / Increase or decrease the value of the settings

while in the programming mode.

SETTINGS

MANUAL

REGEN

DOWN

Manual Regeneration ( Step / Cycle Valve)

DELAYED REGENERATI ON

I MMEDI ATE REGENERATI ON

Press and release the MANUAL REGEN. But- To start an immediate regeneration (or step

ton to set a delayed regeneration that will valve through each position), press and hold

occur at the regeneration time. The main the MANUAL REGEN. Button for 3 seconds

display will show DELAYED REGEN ON. To (until beeps). The valve will start an immedi-

cancel press and release the MANUAL RE- ate regeneration. Press any key to skip to

GEN. Button. The main display will show DE- the next cycle.

LAYED REGEN OFF.

Start-up I nstructions

1. Plug the power transformer into an ap- fines are washed out of the softener indi-

proved power source. Connect the power cated by clear water in the drain hose.

cord to the valve.

5. Press any button to advance to the RI NSE

2. When power is supplied to the control, the position. Check the drain line flow. Allow

screen will display “I NI TI ALI ZI NG WAI T the water to run for 3-4 minutes or until

PLEASE” while it finds the service position. the water is clear.

3. Manually step the valve past the BRI NE 6. Press any button to advance to the REFI LL

position to the BACKWASH position. I f position. Check that the valve is filling wa-

screen is locked, the screen will display ter into the brine tank. Allow the valve to

“PRESS SETTI NGS 3S TO UNLOCK”. Fol- refill for the full amount of time as dis-

low the instructions and press SETTI NGS played on the screen to insure a proper

for 3 seconds to unlock. Press and hold brine solution for the next regeneration.

the MANUL REGEN. Key for 3 seconds. 7. The valve will automatically advance to the

Press any key to skip the BRI NE cycle.

SERVI CE position. Open the outlet valve

4. Once in the BACKWASH cycle, open the on the bypass, then open the nearest

inlet on the bypass valve slowly and allow treated water faucet and allow the water

water to enter the unit. Allow all air to es- to run until clear, close the tap and replace

cape from the unit before turning the by- the faucet screen.

pass fully open. Then allow water to run 8. Add salt into the cabinet / brine tank.

to drain for 3-4 minutes or until all media 9. Program unit.

9
Pro g ra mming Instruc tio ns

The factory setting for WATER TYPE is WELL / OTHER. Do not adjust this setting until after start-up is complete. I f the setting is changed to MUNI CI PAL before start-up, the back wash cycle will be skipped.

Settings
Press SETINGS key (3 SECONDS / BEEP)

TIME OF DAY 12:01 PM

YEAR 2012

MONTH AUGUST

DAY 21

SET HARDNESS 20 GRAINS

SET PEOPLE 4

SALT SETTING HIGH EFFICIENCY
STANDARD IRON & MN

WATER TYPE MUNICIPAL WELL / OTHER

REGEN TIME 2:00 AM

NAME

STAR PLUMBING

PHONE

TEL (552) 764-1234

PROGRAMMING COMPLETE

CHANGE SETTI NGS

duced by 20% compared to the

To change settings press the STANDARD setting.

SETTI NGS key for 3 seconds.

The first screen to be displayed Choose STANDARD when you

will be the TI ME OF DAY. To ad- need to maximize your capacity

just the HOUR values, use the UP but still operate the system with

or DOWN key. To advance to the good efficiency.

MI NUTE values, press the SET-

TI NGS key again. After adjusting Choose I RON & MN if you have

each value using the UP or problem water containing these

DOWN keys, continue advancing minerals. The high salt setting

to the next value or screen by will be needed since these miner-

pressing the SETTI NGS key.

als are more difficult to clean out

of the resin bed. Note: A resin

TI ME OF DAY, YEAR, MONTH, cleaner will also need to periodi-

DAY,

cally added to the brine tank to

Time of day is for normal opera- insure proper operation.

tion of system and the scheduling

of the regeneration time. The WATER TYPE

date is used in a diagnostic func- This setting will determine if the

tion to track the last time the sys- BACKWASH OVERI DE function

tem regenerated.

will be on or off. Select MUNI CI –

PAL if the water source is clean

SET HARDNESS

(< 1NTU turbidity) and the system

This value is the maximum com- will skip the back wash cycle

pensated water hardness in based on the setting in BACK-

grains per gallon of the raw water WASH OVERI DE.

supply. I t is used to calculate the

system capacity. I f Ferrous I ron Select WELL / OTHER if any I ron

is present add 4 gpg for every 1 or Manganese is present or if the

ppm of Ferrous I ron.

water source is not clean (<

1NUT turbidity). The system will

SET PEOPLE

back wash every time.

This value is the number of peo-

ple living in the home. I t is used REGEN TI ME

to calculate the amount of water This setting determines the time

needed for daily use and the re- of day to perform a scheduled

serve capacity of the system.

r egener at ion.

SALT SETTI NG

NAME & PHONE

Choose HI GH EFFI CI ENCY to Enter in member name and

minimize salt usage. Your system phone number. This will be dis-

will regenerate a little more often played on the main pages.

but your salt usage can be re-

10
Abo ut The Syste m
Operation During A Pow er Failure
I n the event of a power failure, the valve will keep track of the time and day for 48 hours. The programmed settings are stored in a non-volatile memory and will not be lost during a power failure. I f power fails while the unit is in regeneration, the valve will finish regeneration from the point it is at once power is restored. I f the valve misses a scheduled regeneration due to a power failure, it will queue a regeneration at the next regeneration time once power is restored.
Safety Float
The brine tank is equipped with a safety float which prevents your brine tank from overfilling as a result of a malfunction such as a power failure.
Main Display
The main display will pause on the Date and Time page for 5 seconds. Then it will continually scroll through all of the system diagnostic display pages. To manually scroll through the diagnostics, press the down or up key. To reset the TOTAL REGENS, TOTAL GALLONS OVER RUN TOTAL, or PEAK flow rates, press and hold the MANUAL REGEN key until the value changes to zero.

Diagnostic Display

PARAMETER DESCRIPTION

JULY/17/2012 Month, Day, Year, Time

8:30 PM

TOTAL 1,500 GAL The total amount is the system capacity when fully regenerated. The remaining is the

REMAIN 1,200 GAL capacity left in the system.

PEOPLE 2

Number of people in the household and the calculated reserve capacity. When remaining

RESERVE 150 GAL reaches reserve capacity a regeneration will be scheduled.

EST. DAYS TO NEXT The estimated number of days until the next regeneration will occur.

REGEN 06 DAYS

LAST REGEN The date of the last regeneration.

9/24/12

TOTAL REGENS The total number of regenerations.

TOTAL GALLONS The total amount of gallons treated by the system.

001590 GAL

OVER RUN TOTAL The total amount of water that has exceeded the system capacity over the last 4

0500 GAL

regenerations. When remaining goes to zero, the gallons used will be added to over run total.

CURRENT 1.5 GPM The current flow rate and the peak flow rate since the last regeneration.

PEAK 6.5 GPM

DELAYED REGEN Advises whether a delayed regeneration has been scheduled manually or automatically.

OFF

REGEN TIME The current setting for regeneration time.

2:00 AM REFILL TIME
3:00 MIN

The current calculated refill time. (Note: The refill time shown will be reduced by the pre-fill %. i.e. If pre-fill % is 70%, then displayed refill time will be 70% of the full target.)

VALVE MODE The current setting of the valve mode.

SOFTENER UF

TOTAL 4 DAYS The number of days remaining before regeneration. This option is only in filter mode.

REMAIN 3 DAYS

11
New Sounds
You may notice new sounds as your water softener operates. The regeneration cycle lasts up to 180 minutes. During this time, you may hear water running intermittently to the drain.

Regeneration Process and Precision Brining
When the system capacity is near exhausted, a regeneration is necessary to restore the system to full capacity. The table below explains the regeneration steps.

Step Name

Description

The brine solution is introduced slowly to the tank flowing down through the

Brine

ion exchange resin pushing the hardness out to drain and restoring system ca-

pacity.

Fresh water is introduced to the bottom of the tank flowing upwards expand-

Back Wash ing the ion exchange resin to rinse out any dirt or small particles to the drain

and to un-compact the bed to restore full service flow rates.

Fresh water is introduced from the top of the tank down flowing down through

Rinse

the ion exchange resin rinsing any excess brine solution out to the drain.

A fixed amount of soft water is added to the salt tank to prepare fully satu-

rated brine for the next regeneration.

Refill

Automatic Hard Water Bypass During Regeneration
The regeneration cycle can last 30 to 180 minutes, after which soft water service will be restored. During regeneration, hard water is automatically bypassed for use in the household. Hot water should be used as little as possible during this time to prevent hard water from filling the water heater. This is why automatic regeneration is set for sometime during the night and manual regenerations should be performed when little or no water will be used in the household.

Normal regeneration time is 2:00 AM.

System Configuration

Suggested Downflow Softener Valve Configurations

Tank Size (Diameter) 9″ 10″ 12″ 14″

Brine Line

Flow Contol Drain Line

Injector Set (BLFC)

Flow Control

#1 White 0.3 GPM #2 (2.0 GPM)

#1 White 0.3 GPM #3 (2.4 GPM)

#2 Blue

0.3 GPM #4 (3.5 GPM)

#3 Yellow 0.3 GPM #7 (5.0 GPM)

12
Manual Bypass
I n the case of emergency, such as an overflowing brine tank, you can isolate your water softener from the water supply using the bypass valve located at the back of the control. I n normal operation the bypass is open with the on/ off knobs in line with the inlet and outlet pipes. To isolate the softener, simply rotate the knobs clockwise (as indicated by the word BYPASS and arrow) until they lock. You can use your water related fixtures and appliances as the water supply is bypassing the softener. However, the water you use will be hard. To resume soft water service, open bypass valve by rotating the knobs counterclockwise.
Ma inte na nc e Adding Salt
Use only NUGGETor PELLET water softener salt. Check the salt level monthly. I t is important to maintain the salt level above the water level. To add salt, simply lift the salt lid and add the salt directly into the brine tank. Be sure the brine well cover is on and fill only to the height of the brine well.
Bridging
Humidity or wrong type of salt may create a cavity between the water and the salt. This action, known as “bridging”, prevents the brine solution from being made, leading to your water supply being hard. I f you suspect salt bridging, carefully pound on the outside of the brine tank or pour some warm water over the salt to break up the bridge. This should always be followed up by allowing the unit to use up any remaining salt and then thoroughly cleaning out the brine tank. Allow two hours to produce a brine solution, then manually regenerate the softener.

13
Cleaning or Replacing I njectors
Sediment, salt and silt will restrict or clog the injector. A clean water supply and pure salt will prevent this from happening.
The injector assembly is located on the right side of the control valve. This assembly is easy to clean.

TIP: There are marks on the injector holder that must be lined up to the marks on the valve to fully insert the holder into the hole in the valve body

TIP: Place the o-rings A25 and A26 onto the valve before installing A33.

1. Shut off the water supply to your softener and reduce the pressure by opening a cold soft water faucet.
2. Using a screwdriver, remove the four screws holding the injector cover to the control valve body.
3. Carefully remove the assembly and disassemble as shown in above figure. 4. The injector orifice is removed from the valve body by carefully turning it out with a large
screwdriver. Remove the injector throat the same way. 5. Carefully flush all parts including the screen. Use a mild acid such as vinegar or Pro-Rust
Out to clean the small holes in the orifice and throat. 6. Reassemble using the reverse procedure.

14
Replacing Brine Line Flow Control ( BLFC)

TIP: Markings on the BLFC washer should face the direction as shown here.

1. Remove the red clip that secures the brine elbow. 2. Remove the BLFC holder from the elbow fitting. 3. Split the BLFC holder apart and remove the flow washer. 4. Reassemble using the reverse procedure.
Replacing Drain Line Flow Control ( DLFC)

1. Remove the red clip that secures the drain line elbow. 2. Remove the BLFC washer from the elbow fitting. 3. Reassemble using the reverse procedure.

15
Care of Your System
To retain the attractive appearance of your new water softener, clean occasionally with mild soap solution. Do not use abrasive cleaners, ammonia or solvents. Never subject your softener to freezing or to temperatures above 100° F.
Resin Cleaner
An approved resin cleaner must be used on a regular basis if your water supply contains iron. The amount of resin cleaner and frequency of use is determined by the quantity of iron in your water (consult your local representative or follow the directions on the resin cleaner package).
Sa nitizing Pro c e dure
Care is taken at the factory to keep your water softener clean and sanitary. Materials used to make the softener will not infect or contaminate your water supply, and will not cause bacteria to form or grow. However, during shipping, storage, installing and operating, bacteria could get into the softener. For this reason, sanitizing as follows is suggested when inst alling.
Sani-System Liquid Sanitizer Concentrate
I tem# 80030021–Softener Sanitizer 0.25 fl.oz (24 Pack) 1. Be sure to complete all installation steps, including programming. 2. For effective and complete sanitization, Sani-System Liquid Sanitizer Concentrate is rec-
ommended. Pour one 0.25 fl. Oz. package into the brine well located in the cabinet or brine tank. (Alternative use 3/ 4 oz of common 5.25% household bleach) 3. Start an immediate regeneration. (See page 11) 4. The Softener Sanitizer Solution is drawn into and through the water softener to sanitize it. This sanitizing regeneration is over in about two hours. Then, soft w ater is available for your use. NOTE: Sanitizing is recommended by the Water Quality Association for disinfecting. On some water supplies, they suggest periodic sanitizing.

16
Chemical Feeder Assembly
Step 3 Install brine well. Feed wick from feeder into the opening in the brine well cap.

17
Main Repair Parts – Connectors

C B

F E

A
D A

REPLACEMENT PARTS – CONNECTORS

Replacement Part Number Part Description

DWG #

60010020

3/ 4″ NPT ELBOW

60010019

1″ NPT STRAIGHT

60010023

3/ 4″ NPT STRAIGHT

60010079

VALVE COUPLING INLET

60010101

VALVE COUPLING OUTLET (METER SIDE)

60010025

PLASTIC SECURE CLIP

60010046

BYPASS SS CLIP

60010047

BYPASS SS SCREW

Quantity 2 2 2 1 1 2 2 2

18
Control Valve Exploded View

Replacement Part Number
60010127 60010126 60010035 60010034 60010033 60010032 60010031 60010128 60010110 60010082

VALVE REPAI R PARTS LI ST

Part Description

Replacement Part Number

Part

Descr ip t ion

INJECTOR SET #0000 BLACK 60010129 85HE UPFLOW PISTON ASSEMBLY

INJECTTOR SET #000 GREY 60010171 85HE DOWNFLOW PISTON ASSEMBLY

INJECTOR SET #00 VIOLET 60010130 85HE SEAL & SPACER KIT

INJECTOR SET #0 RED

60010131 85HE DLFC #1 1.5 GPM

INJECTOR SET #1 WHITE

60010132 85HE DLFC #2 2.0 GPM

INJECTOR SET #2 BLUE

60010133 85HE DLFC #3 2.4 GPM

INJECTOR SET #3 YELLOW

60010135 85HE DLFC #5 3.5 GPM

BLFC 0.2 GPM

60010136 85HE DLFC #A 5.0 GPM

BLFC 0.3 GPM

60010137 85HE DLFC #B 7.0 GPM

BLFC 0.7 GPM

60010138 85HE DLFC #C 10.0 GPM

Control Valve Parts List

Replacement Part Number

185HE CONTROL VALVE (DOWNFLOW)

MFG Part Number
5056087 5056088 5056047 5031016 5056097 5031015 5056070 5031011 5031014 5057001 5056073 5056021 5010082 5031005 5056186 5056172 5031002 5056508 5030004 5030013 5056063 26010103 7060007 13000426 5031022 5031021 5031013 30110007 30040089 5031012 30040090 5056103 5031003 5031018 5031004 5031027 5056075 5056134 5056054 5056031 5056081 5056030 5056093 5010049 5056105 5031010 5056076 5005629

Part Description
Screw-M5x12(Hexagon) Screw-M5x16(Hexagon With Washer) End Plug Retainer BNT85HE Piston Rod Piston Pin BNT85HE Quad Ring Plug Cover Quad Ring BNT85HE End Plug BNT85HE Piston Retainer BNT85HE Piston(Electrical Downflow) Seal Spacer Drain Fitting-B BNT85HE Spacer DLFC-2# Secure Clip-s BNT85HE Valve Body Screw-M5x12(Hexagon With Washer) BNT85 End Cover O-Ring-¢30×2.65 O-Ring-¢78.74×5.33 O-Ring-¢25×3.55 Valve Bottom Connector Screw-ST2.9X13(Large Washer) O-Ring-¢32×3 O-Ring-¢18×3 Injector Plug Body Plastic Ball ¢6 Injector Throat BNT85HE Injector Fixed Sleeve Injector Nozzle Injector Screen BNT85HE Injector Cover Body O-Ring-¢40×2.65 BNT85HE Injector Cover Cap Screw-M5x25(Hexagon With Washer) Seal Mat O-Ring-¢12×2 Injector Stem Injector Spacer O-Ring-¢12.5×1.8 Injector Cap Injector Screen Special Washer Retaining Ring BNT85HE BLFC Fixed Sleeve BLFC-2# Injector Fitting(3/8″.Elbow)

DWG #
A01 A02 A03 A04 A05 A06 A07 A08 A09
A10 A11 A12 A13 A14 A15 A16 A17 A18 A19 A20 A21 A22 A23 A24 A25 A26 A27 A28 A29 A30 A31 A32 A33 A34 A35 A36 A37 A38 A39 A40 A41 A42 A43 A44 A45 A46 A47 A48

Quant it y
3 2 1 1 1 1 2 1 1
1 5 4 1 1 1 2 1 5 1 1 1 1 1
2
1 1 1 1 2 1 2 1 1 1 1 4 1 3 1 1 1 1 1 1 1 2 1 1

20
Pow er Head Exploded View

21
Pow er Head Parts List

Replacement Part Number

185HE POWER HEAD (DOWNFLOW)

MFG Part Number
5056084 5010037 13000416 5031007 5056510 5030014 11700005 5056098 5031006 5030009 13000426 5056139 5030007 5030005 5031017 5010023 5056141 5056166 5031016 5010036 5031026 5010031 5010046 5010029 5010035 19010105 5031024 5030021 5030003

Part Description
Screw-ST3.5X13 Screw-ST2.9X10 Screw-ST3.5X25 BNT85HE Piston Rod Guide Plate Motor-12v/2rpm Motor Power Cable Wire Connector Motor Pin BNT85HE Mounting Plate BNT85 Drive Gear Screw-ST2.9X13(Large Washer) Washer-3×13 BNT85 Main Gear BNT185 Housing BNT85HE Brine Gear(Downflow) Magnet(3×2.7) Washer-4×12 Screw-ST4.2X12(Large Washer) BNT85HE Piston Rod Screw-ST3.5X16 BNT85HE Main Pcb(Downflow) Meter Assembly Meter Strain Rlief Power Cable Power Strain Rlief Wire Rope-3×100 BNT85HE Display(Downflow) BNT85 Wiring Harness BNT85 Cover

DWG # Quantity

B01

B02

B03

B04

B05

B06

B07

B08

A24

B09

B10

B11

B12

B13

B14

B15

A04

B16

B17

B18

B19

Tro uble Sho o ting

Issue

Possible Cause

Possible Solution

A. Unit fails to initiate a 1. No power supply.

Check electrical service, fuse, etc.

regeneration cycle.

2. Defective circuit board.

Replace faulty parts.

3. Power failure.

Reset time of day.

B. Water is hard.

4. Defective meter. 1. By-pass valve open.

Replace turbine meter. Close by-pass valve.

2. Out of salt or salt level below water level. Add salt to tank.

3. Plugged injector / screen.

Clean parts.

4. Flow of water blocked to brine tank.

Check brine tank refill rate.

5. Hard water in hot water tank. 6. Leak between valve and central tube.

Repeat flushing of hot water tank required. Check if central tube is cracked or o-ring is

damaged. Replace faulty parts.

7. Internal valve leak.

Replace valve seals, spacer, and piston

assembly.

8. Reserve capacity setting too low.

Increase reserve capacity.

9. Not enough capacity.

Increase salt dosage.

C. Salt use is high.

1. Refill time is too high.

Check refill time setting.

2. Defective flow control.

Replace.

D. Low water pressure. 1. Iron or scale build up in line feeding unit. Clean pipes.

2. Iron build up inside valve or tank.

Clean control and add resin cleaner to clean

bed. Increase regeneration frequency.

3. Inlet of control plugged due to foreign

Remove piston and clean control valve.

material. 4. Deteriorated resin. (Maybe caused from Re-bed unit. Consider adding carbon pre-

high chlorine or chloramines.)

treatment.

E. Resin in drain line.

1. Air in water system.

Check well system for proper air eliminator

control.

2. Incorrect drain line flow control (DLFC)

Check for proper flow rate.

button.

F. Too much water in brine 1. Plugged injector or screen.

Clean parts.

tank.

2. Valve not regenerating.

Replace circuit board, motor, or control.

3. Foreign material in brine valve.

Clean parts.

4. Unit not drawing brine.

Check for vacuum leak in brine line

connections.

G. Unit fails to draw brine. 1. Drain line flow control is plugged.

Clean parts.

2. Injector or screen is plugged.

Clean parts.

3. Inlet pressure too low.

Increase pressure to 25 PSI.

4. Internal valve leak.

Replace seals, spacers, and piston assembly.

5. Safety valve closed.

Check for leak in brine line connections.

Replace safety float assembly.

6. Vacuum leak in brine line.

Check for leak in brine line connections.

Tighten all connections.

7. Drain line has kink in it or is blocked.

Check drain line.

H. Valve continuously

1. Defective position sensor PCB.

Replace faulty parts.

cycles.

I. Flow to drain

1. Valve settings incorrect.

Check valve settings.

continuously.

2. Foreign material in control valve.

Clean control.

3. Internal leak.

Replace seals, spacers, and piston assembly.

4. Piston is stuck in position. Motor may have Check for power to motor. Check for loose

failed or gears have jammed or disengaged. wire. Check for jammed gears or gears

disengaged. Replace faulty parts.

J. Valve makes beeping 1. The piston has not advanced to the next Check for power to motor. Check for loose

sound.

cycle position properly.

wire. Check for jammed gears or gears

disengaged.

23
Wa rra nty
WaterGroup warrants that your new water conditioner is built of quality material and workmanship. When properly installed and maintained, it will give years of trouble free service.
Seven Year Complete Parts Guarantee WaterGroup will replace any part which fails within 84 months from date of manufacture, as indicated by the serial number, provided the failure is due to a defect in material or workmanship. The only exception shall be when proof of purchase or installation is provided and then the warranty period shall be from the date thereof. Life Time Warranty on Mineral Tanks and Brine Tanks WaterGroup will provide a replacement mineral tank or brine tank to any original equipment purchaser in possession of a tank that fails provided that the water conditioner is at all times operated in accordance with specifications and not subject to freezing.
General Provisions Damage to any part of this water conditioner or filter as a result of misuse, misapplication, neglect, alteration, accident, installation or operation contrary to our printed instruc-
For Parts and Availability, please contact the Dealer or Wholesaler you purchased this product from.
Purchased from
Canature WaterGroup Canada West: 655 Park Street, Regina SK S4N 5N1 Canada East: 490 Pinebush Rd Unit 1, Cambridge ON N1T 0A5