Unifi Business Small Office Security User Manual (+ PDF)

Contents hide

Small Office Security

Product Information

Kaspersky Small Office Security is a security solution designed
to keep your business safe. It provides advanced ransomware
protection, file encryption and backup, safe money for online
transactions, Android device protection, built-in vulnerability
scanning, and unlimited VPN. It can run on Windows, Mac PCs,
laptops, Android devices, and Windows file servers. It is available
in English and can be subscribed to by any MSME with a valid
Business Registration Number (BRN) registered with Suruhanjaya
Syarikat Malaysia (SSM) or by registering with a valid director’s
NRIC/Passport.

Product Usage Instructions

Ensure that your system meets the minimum system requirements
to run Kaspersky Small Office Security. For more details, visit
https://support.kaspersky.com/KSOS/7.0/en-US/43520.htm.
Choose a Kaspersky Small Office Security plan that suits your
business needs. You can select from Professional, Standard, or
Starter plans.
Subscribe to the plan via TMpoint, TM Direct Sales / SME
Consultants, *TM Authorised Dealers / Resellers, TM Contact Centre,
or unifi portal online subscription. *Note: Subscription via TM
Authorised Dealers / Resellers will only be available from July
2022 onwards.
Upon successful subscription to the plan, you will receive an
e-mail notification from [email protected] with the
activation code.
Download and install Kaspersky Small Office Security on your
system.
Activate Kaspersky Small Office Security using the activation
code received in the e-mail notification.
Configure the settings according to your preferences and start
using Kaspersky Small Office Security to keep your business
safe.

View Fullscreen

FREQUENTLY ASKED QUESTIONS (FAQ) FOR
KASPERSKY SMALL OFFICE SECURITY

QUESTION

ANSWER

Package Offerings & Product Information

1. What is Kaspersky

Kaspersky Small Office Security combines the simplicity of PC

Small Office Security

protection with special capabilities to keep your business safe. With

and how does it

`set and forget’ security, it protects your Windows, Mac PCs, laptops

benefit my business?

and Android devices, as well as your Windows file servers, to secure

the files you value most.

Advanced ransomware protection and rollback to secure

your business data and information

ii. File Encryption and Backup to secure your intellectual property and trade secrets

iii. Safe Money to pay bills and taxes online with confidence

iv. Android device protection so your employees can work safely from their personal smartphones and tablets

v. Built-in vulnerability scanning to ensure the business apps you use are safe from intrusion

vi. Be online privately with unlimited, fast VPN from over 2000 servers in 95 locations

2. What are Kaspersky The Kaspersky Small Office Security plans available for unifi

Small Office Security

customers are as below:

plans that are

available for unifi customers?

Pack

Desktop License

Mobile Password VPN File Server License Manager Connection License

Price per month

Contract

Professional

RM200

Standard

RM125

months

Starter

RM30

Note: For more details, please visit: https://unifi.com.my/business/products/cybersecurity-solution

3. What is the minimum Kaspersky Small Office Security can run on Android, iOS, Microsoft

system requirement

Windows, MacOS and Windows Server.

to run Kaspersky

Small Office Security?

Note: For more details, please visit: https://support.kaspersky.com/KSOS/7.0/en-US/43520.htm

1 May 2023

QUESTION

4. Who is eligible to subscribe to Kaspersky Small Office Security?

ANSWER
Any MSME with a valid Business Registration Number (BRN) registered with Suruhanjaya Syarikat Malaysia (SSM) can subscribe to Kaspersky Small Office Security.
Any MSME without a BRN can subscribe to Kaspersky Small Office Security by registering with a valid director’s NRIC/Passport.

5. How many Kaspersky SMEs can subscribe to multiple premium plans either Starter,

Small Office Security

Standard or Professional.

plan can an SME

subscribe to?

6. What language is supported by Kaspersky Small Office Security?

Our system in Kaspersky Small Office Security is available in English.

7. How will I receive any You will receive email notifications sent by no-

notifications related

[email protected].

to Kaspersky Small

Office Security

during my

subscription?

8. Where can I

You can subscribe to the solution via TMpoint, TM Direct Sales /

subscribe Kaspersky

SME Consultants, *TM Authorised Dealers / Resellers, TM Contact

Small Office

Centre and unifi portal online subscription.

Security?

*Disclaimer: Subscription via TM Authorised Dealers / Resellers will only be available from

July 2022 onward.

9. What do I need to do Upon successful subscription to the plan, you will receive an e-mail

to activate my

notification from [email protected] with the activation

Kaspersky Small

code. Then, you can login to Kaspersky Small Office Security

Office Security

portal at https://ksos.kaspersky.com/ to activate your subscribed

plans?

plan.

For details on how to add and remove users, change licenses,and
reset passwords, kindly refer to “Overview of Kaspersky Small Office Security at https://support.kaspersky.com/ksos7”

10. What can I do if I

You can request to set a new password by performing the following

forgot my password?

steps:

1. Go to Kaspersky Small Office Security portal:

https://ksos.kaspersky.com/

2. Click on “Forgot your password”

2 May 2023

QUESTION

ANSWER

3. Enter your email address that you used to register the account.
4. Check your email and follow the instructions to set up your new password.

11. If I face any problems You may reach out to TM via the below channels to get assistance

with Kaspersky Small

in solving problems related to Kaspersky Small Office Security:

Office Security, who do I reach out to for assistance?

1. Digital Platforms: Live Chat via myunifi app or unifi portal Facebook @weareunifi Twitter @helpmeunifi Email [email protected]

2. Call 100

3. Walk in to the nearest TMpoint outlet.

Installation

12. Where can I

You can download Kaspersky Small Office Security at

download Kaspersky

https://support.kaspersky.com/ksos7#kb or download from

Small Office

Kaspersky

Small

Office

Security

portal

Security?

https://ksos.kaspersky.com

To ensure that you do not lose your license, we suggest you create an account at the Kaspersky Small Office Security portal https://ksos.kaspersky.com and add the activation code that you received from email upon successful subscription to this solution.

13. I’ve got a new device and want to transfer
Kaspersky Small
Office Security to it.
What should I do?

If you do not exceed the number of devices supported by your license, you can uninstall and reinstall the application whenever you wish to, using your activation code or manage your devices via Kaspersky Small Office Security portal – https://ksos.kaspersky.com

14. I’ve lost my activation If you registered your product during the activation process on

code, what now?

Kaspersky Small Office Security portal, your activation code will be

saved in your account at https://ksos.kaspersky.com .

If you can’t find your activation code at the Kaspersky Small Office Security portal, you can send a request to our Technical Support
team via your Kaspersky Small Office Security account.

15. Is there any help center for SMEs to refer for Kaspersky Small Office Security?

Kaspersky Small Office Security knowledge base can be accessed at https://support.kaspersky.com/ksos7#kb

3 May 2023

QUESTION

ANSWER

16. Does Kaspersky

Kaspersky Small Office Security allows scanning of email

Small Office Security

messages for dangerous objects by using Mail Anti-Virus.

support mail Anti-

Virus?

Mail Anti-Virus starts when the operating system is started and

remains constantly in the RAM of the computer, scanning all email

messages that are sent or received over the POP3, SMTP, IMAP,

and NNTP protocols, as well as via encrypted connections (SSL)

over the POP3, SMTP, and IMAP protocols.

For more details and step-by-step configuration, please visit https://support.kaspersky.com/KSOS/7.0/en-US/70873.htm

17. How to use

Kaspersky Password Manager is designed to safely store and

Kaspersky Password

synchronise passwords across your devices. Kaspersky Password

Manager?

Manager must be installed independently of Kaspersky Small

Office Security. For example, use the Kaspersky Passwords

shortcut which is created on the Desktop of your computer during

the installation of Kaspersky Small Office Security.

After installation, you can start Kaspersky Password Manager from the Start menu (in Microsoft Windows 7 or Microsoft Windows 10), from the Start screen (in Microsoft Windows 8 or Microsoft Windows 8.1), or from the Kaspersky Small Office Security window.

For more info, please visit https://support.kaspersky.com/KSOS/7.0/en-US/84839.htm

Subscription and payment

18. Am I allowed to upgrade/downgrade my Kaspersky Small Office Security plan when my account is suspended?

If your account is suspended, you are not allowed to upgrade/downgrade your plan. You need to settle the outstanding charges and resume the account before requesting for any upgrade/downgrade.

19. What happen if I downgrade from Standard plan to Starter plan?

You are advised to limit the number of devices installed with the solution if you have more than the allocated devices under the license (5 desktops, 5 mobile devices, 5 password managers, and 1 file server)
The system will only remain 5 devices that are first connected to Kaspersky Small Office Security portal.

4 May 2023

QUESTION

ANSWER

If the allocation of the devices is exceeded, Kaspersky Small Office Security will notify the device owners that they are no longer under the premium protection and all the features will be disabled.

20. How will my contract You have the flexibility to upgrade/downgrade at any time you wish.

be impacted if I

You will be bounded to a refreshed 12-months contract for each

upgrade/downgrade

upgrade/downgrade from the date of the change.

my Kaspersky Small

Office Security plan?

21. How do I change my Kaspersky Small Office Security subscription plan?

Any changes to your subscription such as upgrade and downgrade can be done at TMpoint and TM Contact Centre.

22. How can I make payment for Kaspersky Small Office Security bills?

We recommend that you subscribe to TM Autopay Service for automatic monthly deduction from your preferred saving/current bank account or credit/debit card (Local Issued Bank only).
You can make bill payments via the below channels: 1. unifi.com.my (Self-care or Live Chat) 2. myunifi app (Downloadable via Google PlayStore, Apple AppStore or Huawei App Gallery) 3. Log in to unifi.com.my or myunifi app and pay using FPX or Credit/Debit Card (Local Issued Bank only) 4. JomPAY via Internet/Mobile Banking and ATM (Biller code: 8888 (unifi)) 5. Boost and Touch N Go eWallet

Alternatively, you can pay your bills through counter/kiosk as per
channels below:
1. TMpoint outlets Kiosk only using Cash, Credit/Debit Card/Cheque
2. TMpoint Authorised Dealer (TAD) Counter using Cash, Credit/Debit Card/Cheque
3. PayQuik Kiosk Cash only 4. Ejen Bank Berdaftar BSN (EBB) Cash only 5. Epay Cash only 6. ONEPAY (M1) Cash only 7. 7-Eleven, 99 Speedmart, MyNEWS, KK Mart outlet Cash
only

For the full list of our authorized bill payment channels, click here.

23. How will I receive the You will receive a monthly e-bill from unifi. Please check your

bill for Kaspersky

registered email address with TM to view the monthly e-bill

Small Office

(softcopy).

Security?

5 May 2023

QUESTION

ANSWER

24. Is there a bill payment cut-off period?

Default billing period for business solution is on day 22 of each month. Please pay your monthly bill promptly to avoid account suspension due to late or no payment.

25. How do I terminate my Kaspersky Small Office Security subscription plan?

For termination of Kaspersky Small Office Security plan, please make your request at TMpoint outlets nationwide, and inform our front liners on your termination request.
Kaspersky Small Office Security plan termination shall be processed as and when requested.

26. Will my Kaspersky

No, you will receive a separate bill with a dedicated account number

Small Office Security

for the subscribed Kaspersky Small Office Security plan.

monthly recurring

charge be billed

together with unifi

Biz in the same bill?

27. When will I receive my Kaspersky Small Office Security bill?

Your Kaspersky Small Office Security bill will be generated every 22nd of the month (billing period).

28. If I subscribe to

Yes, the charges will be prorated.