If you are experiencing No Power, follow these steps to resolve:
- Unplug charger from both the machine and outlet on wall
- Run hand over the entire length of the cord and check for any damage, rips, or punctures
- Inspect the prongs for damage
- If damaged, order a new charger > Go to Parts & Supplies
- Insert the charging adaptor plug into the charging port
- Plug the outlet end into a functioning outlet
- Lights in battery icon should illuminate
- Charge machine for 4.5 hours prior to first use
- Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No > Contact Us
