VIVREAU Extra I-Tap Water Dispenser
Product Information
A water dispenser is an appliance that dispenses still or carbonated water. The dispenser has a display that shows relevant information and problem-solving hints in case of any issues. The dispenser has a CO2 bottle that adds carbonation to the water and a water filter that ensures clean and fresh water.
Product Usage Instructions
1. Visible Abnormalities on the Display: – If the red exclamation mark system has an error lights up on the tap display or water type icons are off system has an error, check the error message on the footer of the undercounter display. Contact the service team if the problem persists. – If the display is off or sparkling icons are dimmed, plug the power plug into the power outlet, switch on the power, and check for any possible appliance fault. If the problem persists, contact the service team. – If the standby mode is active, touch the icons to wake up the system. 2. Abnormalities of the Dispensed Water: – If the water is not or is only slightly carbonated, check if the CO2 content is incorrectly set or if the CO2 bottle is empty. Contact the service team if necessary. – If the water is warm, make sure it is connected to cold water. Contact the operator to set the water temperature or contact the service team if the problem persists. – If water splashes, ensure that the cooling fins are not blocked or covered. Wait for 30 minutes until the water is chilled or contact the service team. – If there is low water flow, change the CO2 bottle or contact the service team to change the water filter. 3. Others: – If the water pressure is too low, check the water inlet valve. – If there is uncontrolled water seepage, check if the water intake is not tight, the drip tray is not inserted correctly/full, or the intake filter is closed. Take necessary action accordingly or contact the service team. – If there is a hissing sound, check if the CO2 supply is leaking, the water supply is interrupted, or the water dispenser fuse has tripped. Contact the service team for further assistance.
Troubleshooting Guide
Response to possible problems
If problems occur, the dispenser will show relevant information and problem-solving hints. If the problem cannot be solved immediately, please contact customer service (see rear page).
WARNING! The danger of injury from repair work! The water dispenser contains no parts that can be repaired by the operator. Tasks other than those described in these instructions may only be carried out by the manufacturer or by a qualified person.
Visible abnormalities on the display
| Problem | Cause | Remedy |
| A red exclamation mark lights up on the tap display | The system has an error | Check the error message on the footer of the un-counter display |
| Water-type icons are off | The system has an error. | Contact our Service Team |
| Display is off | The appliance is not switched on | Plug the power plug into the power outlet, switch on the power, and check for possible appliance fault |
| The water dispenser fuse has tripped | Contact our Service Team | |
| Sparkling icons are dimmed | The CO2 bottle is empty | Change the CO2 bottle (p.26 of User Manual) |
| Standby Mode is active | Touch the icons to wake up the system |
Abnormalities of the dispensed water
| Problem | Cause | Remedy |
| Water is not/ only slightly carbonated | CO2 content incorrectly set | Contact our Service Team |
| The CO2 bottle is empty | Check the fill level of the CO2 bottle and change the bottle if necessary (p.26 of User Manual) |
| Problem | Cause | Remedy |
| Water is warm | Incoming water temperature is too high | Make sure it is connected to cold water |
| The water temperature was incorrectly set | Contact the operator to set the water temperature | |
| The water cooler is defective | Contact our Service Team | |
| Cooling fins are obstructed- ed | Ensure that the cooling fins are not blocked or covered | |
| Cooling fins are contaminated | Contact our Service Team | |
| No chilled water is available | Wait 30 minutes until the water is chilled | |
| Water splashes | The water pressure is too high | Contact our Service Team |
| The CO2 bottle is empty | Change the CO2 bottle (p.26 of User Manual) | |
| Low water flow | The water filter is blocked/ clogged | The water filter has to be changed. Contact our Service Team |
| The water pressure is too low | Check the water inlet valve |
Others
| Problem | Cause | Remedy |
| Uncontrolled water seepage | Water intake is not tight | Halt water intake/close water shut-off valve |
| Hissing sound occurs | The CO2 supply is leaking | Check CO2 supply |
| No water can be dis-pension | The water supply is interrupted- ed | Check the water inlet valve |
| Check water supply | ||
| Drip tray not inserted correctly/ full | Empty drip tray/ insert drip tray again | |
| Only CO2 gas emerges from the outlet tap | The intake filter is closed | Contact our Service Team |
| The water dispenser fuse has tripped | Contact our Service Team |
Contact
Phone number: 1-877-999-1044 (option 1) Email: [email protected].
