Nektek Nm02 Neck Massager Nk-mp-0201-bk B086tt722g Faqs

– Try to plug the unit to another working outlet (multiple outlets if possible)
– Ask the customer if the light indicator on the AC adapter lights up or not (if it lights up, massager is possibly defective. If it doesn’t light up, AC adapter is possibly defective)
– To confirm this, ask to try the car adapter. If it works, then send a replacement AC wall adapter. If it still doesn’t work, ask for a video recording showing the issue (if possible especially for new orders)

This neck massager is NOT cordless.

Please know this massager is not rechargeable. You can only use it while it is plugged in.

The straps of this neck massager are adjustable.