verizon WITS 3 Customer Service Center User Guide
2.0 Points of Contact
2.1 Verizon Customer Service Center (VCSC)
The Verizon Customer Service Center (VCSC) is the customer’s primary point of contact with Verizon for operational issues. The VCSC is located on Verizon’s premises and is staffed 24 hours a day, 7 days a week. Customers can access the VCSC by dialing a toll-free number, sending e-mail or accessing the Verizon WITS 3 web site.
WITS 3 – Verizon Customer Service Center (VCSC) 13100 Columbia Pike Silver Spring, MD 20904
Voice: 1-800-381-3444
Fax: Civilian 301-282-1910
DoD 301-282-1911
E-mail: [email protected]
WITS 3 customer service representatives are available to users for service planning, feature assignments, service order planning, billing reconciliation, inventory control or trouble resolution. The VCSC will also assist subscribers experiencing difficulty using WITS 3 services, features or equipment.
2.2 Verizon WITS 3 Team
| Function | Manager | Office Number |
| Program Manager | Jason P Anderson | 301-288-9415 |
| Operational Support Systems | Ramon Maclang | 301-288-9283 |
| Quality Assurance (QA) Manager | Ramon Maclang | 301-288-9283 |
| Proposals | Greg Blodgett | 703-886-4047 |
| National Security / Emergency Preparedness | Thomas Gann | 972-729-4762 |
| Information Services Manager | Ramon Maclang | 301-288-9283 |
| Customer Service Manager | Tracey Tittley | 301-288-9219 |
| Program Managers: | ||
| Pentagon NCR | Shun Jackson | 703-212-6114 |
| Ft. Belvoir | Michael Regis | 703-805-5304 |
| GAO | Elizabeth Greve | 202-528-0011 |
| Treasury | Scott Jackson | 703 297-0175 |
| DOJ | Joseph Stolmeier | 202-441-8914 |
WITS 3
Client’s Guide
| Operations, Administration and Maintenance (OA&M) Manager | Melba S, Turner | 804-799-2551 |
| Customer Care Manager | Jason P Anderson | 301-288-9415 |
| Ordering Manager – Civilian & Military | Tracey Tittley | 301-288-9219 |
| Ordering Manager – Civilian & Military | Dorothy Jones | 301-679-2584 |
| Maintenance & Repair Manager | Melvin J. Shook III | 301-282-7599 |
| Maintenance & Repair Manager | Julie R, Bright | 757-667-4615 |
| Billing Manager | Dorothy Jones | 301-679-2584 |
| Network and Information Security Manager | James Kreutel | 703-694-8565 |
| Specialist | Josh Noonan | 919-378-3853 |
| Contracts Manager | Pamela Munford | 301-288-9596 |
| Small Business Opportunities | Brandilynn Collins Garrison | 254-288-8400 |
| Sales VP – Verizon | Andrea Cohen | 703-694-4477 |
| Business Support | Dave Para | 703-694-5787 |
| Project Management | Shun Jackson | 703-212-6114 |
| Sales Engineering Manager | Yunfei Hao | 703-886-3796 |
| Sales Manager | John Larregui | 845-240-4389 |
| Senior Client Executive – GSA | Bo Genner | 703-694-7311 |
| Senior Client Executive – GSA | Mike MacDowell | 571-512-8587 |
