8x8 88 Second User Manual

8×8 88 Second

Initial Steps

• Before beginning troubleshooting, it is useful to first make sure that your network connection is functioning properly.
• For issues with handset devices, power-cycle your device by unplugging the ethernet cable, waiting 15 seconds, and reconnecting the ethernet cable.
• When contacting support you will be asked for your company specific passphrase, keep this to hand if it is needed.

  

8×8 Basic Troubleshooting Steps

1. Use the 8×8 Work and Contact Center User Guides to find steps to configure features.
2. Visit the Support Site to find support articles. More 88 Second Guides are also available.
3. Available through the support site is the chat bot Otto.
   Chat with Otto to receive initial troubleshooting advice. If Otto cannot resolve an issue, you will be forwarded to a live agent.
4. If problems continue, escalate your issue to 8×8 based on your support package. 8×8 Support can be reached in the USA on, 1-866-204-8720 or 1-888-898-8733 and, the UK on,+44 207 096 6060.

SUPPORT CENTER

For more support, visit the 8×8 University Free Online Training website: https://www.8×8.com/university/free-online-training

References

• 8x8 Work for Desktop—About the app
• Home - 8x8 Support
• 88 Second Guide Documentation - 8x8 Support
• 8x8 University Course Catalog | 8x8