2014 Chevrolet Impala
Product Information
The product mentioned in the user manual is a 2014 Chevrolet
Malibu vehicle with a 2.5L DOHC engine. The manual describes a
Special Coverage Adjustment for a condition where the rocker arm
oil control valve is inoperative. This issue is covered for a
period of 10 years or 120,000 miles (193,000 km), whichever occurs
first, from the date the vehicle was originally placed in service,
regardless of ownership. The repairs will be made at no charge to
the customer.
Product Usage Instructions
If you own a 2014 Chevrolet Malibu or Impala, you can check the
Investigate Vehicle History (IVH) section to confirm if your
vehicle is involved in this Special Coverage Adjustment. If your
vehicle is involved, take it to your nearest GM dealer to replace
the rocker arm oil control valve. The repairs will be made at no
charge to you. You will not be charged for parts or labor.
If you have already paid for repairs related to this issue, you
may be eligible for reimbursement of your reasonable and customary
expenses. Follow the procedures specified in the manual for
reimbursement.
If your oil control valve has missing/loose components, dealers
may need to replace additional parts. However, due to the small
number of vehicles anticipated that will need these additional part
replacements, dealers are encouraged not to order these parts
unless necessary.
Use the vehicle identification number (VIN) and the GM
Electronic Parts Catalog (EPC) to determine which oil control valve
to order. Please note that parts may have quantity limiters in
effect and may be removed from Retail Inventory Management
(RIM).
Document ID: 5621045
2022-06-02, 5:41 PM
2014 Chevrolet Malibu | Malibu North America Service Manual 5563743 | Document ID: 5621045
#N192289160: Special Coverage Adjustment – Rocker Arm Oil Control Valve Inoperative – (Jun 18, 2020)
Subject: N192289160 Rocker Arm Oil Control Valve Inoperative
Models: 2014 Chevrolet Impala 2014 Chevrolet Malibu
Release Date: June 2020
Revision: 00
Attention:
This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History (IVH).
Make Chevrolet
Model Impala Malibu
Model Year
From
To
RPO
Description
2014
2014
LKW
2.5L DOHC Engine
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
In certain 2014 model year Chevrolet Impala and Malibu vehicles equipped with a 2.5L engine, the rocker arm oil control valve, (OCV), may malfunction. If this occurs, the valve may fail to correctly control oil gallery pressure into the engine’s rocker arm system or leak small amounts of oil onto the exterior of the engine. The customer may notice the engine running rough. In addition, the Malfunction Indicator Lamp (Check Engine Light) may illuminate and a diagnostic trouble code related to the OCV may set.
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June 18, 2020 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to June 18, 2020, must be submitted to the Service Contract provider.
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Special
Vehicle owners or lessees who paid for repairs referenced in this Special Coverage
Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary
Adjustment expenses in accordance with the procedures specified below. The conditional right to
reimbursement is provided by GM solely in the interest of customer satisfaction and
is personal to Customers. Customers may not assign and GM does not consent to
arencyeiavsesirgenimmbeunrt©soefm2a0en2ny2t,CGouersntaoenmryaelorMt’hsoertroigrrhsig.t htAtosllsgurribgamhnttiset drreebismyerbtvhueirsds.eSmpeecniat lcClaoimvesr,aogre
to to
any
third party, including but not limited to service contract providers, and this Special
Coverage is not intended to and does not confer any third party beneficiary,
subrogation or contribution rights, or any other rights to reimbursement, against
GM, whether in law, equity or otherwise, on any third parties.
Correction
Dealers are to replace the rocker arm oil control valve. The repairs will be made at no charge to the customer.
Parts Information
Quantity
Part Name
1
VALVE ASM-VLV RKR ARM OIL CONT
1
GASKET-VLV RKR ARM OIL CONT SOL VLV HSG
Part No. 19419980 12634467
It is estimated that fewer than 400 of the involved vehicles will require the replacement of the following parts:
1
COVER ASM-CM/SHF
1
VALVE ASM-CM/SHF POSN ACTR INT SOL
1
VALVE ASM-CM/SHF POSN ACTR EXH SOL
12658255 12662736 12662737
Due to the small number of vehicles anticipated that will need these additional part replacements, dealers are encouraged not to order these parts unless the oil control valve has missing/loose components.
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which oil control valve to order.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Code
Description
Labor Time
Trans. Type
Net Item
9900735
Diagnostic Time Only No Repair Required
0.1-0.3
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9900736
9900737 9900738
Replace Valve Rocker Arm Oil
Control Valve Replacement (LKW)
(Includes Diagnostic Time)
0.7
Add: Replace Camshaft Cover Kit: 0.7
Impala
0.8
Malibu
Customer Reimbursement Approved
– For USA and Canada dealers only N/A
– For Export dealers only
0.2
Customer Reimbursement Denied For USA dealers only
N/A
N/A ZREG
*
**
* For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
1. Check for DTC P0101, P0106, P0171, P0300, P16D0, P16D1, P2646, P2647, or P219A. If the identified trouble codes are not found, inform the customer this campaign does not cover the repairs to their vehicle. If any of the above trouble codes are found, proceed to step #2.
2. Remove the rocker arm oil control valve located on the camshaft cover. Refer to Valve Rocker Arm Oil Control Valve Replacement (LKW) in SI.
3. Inspect the removed valve assembly for any missing components.
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Components Intact
2022-06-02, 5:41 PM
Missing/Loose Components If the oil control valve is intact, replace the oil control valve and gasket. Refer to Valve Rocker Arm Oil Control Valve Replacement (LKW) in SI. If the oil control valve has missing/loose components (1), replace the oil control valve, valve gasket and the camshaft cover. Refer to Camshaft Cover Replacement in SI. Note: When replacing the camshaft cover, it is also necessary to replace the two camshaft position actuator solenoids. The O-ring seals are not serviceable and are included with the new solenoids.
4. Clear any DTC information.
Courtesy Transportation — For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2021. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
July 2020
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This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2014 model year Chevrolet Impala or Malibu, your satisfaction with our product is very important to us.
This letter is intended to make you aware that in certain 2014 model year Chevrolet Impala and Malibu vehicles equipped with a 2.5L engine, the rocker arm oil control valve, (OCV), may malfunction. If this occurs, the valve may fail to correctly control oil gallery pressure into the engine’s rocker arm system or leak small amounts of oil onto the exterior of the engine. The customer may notice the engine running rough. In addition, the Malfunction Indicator Lamp (Check Engine Light) may illuminate and a diagnostic trouble code related to the OCV may set.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2014 model year Impala or Malibu within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2021, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage (“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division Chevrolet
Number 1-800-630-2438
Text Telephones (TTY) 1-800-833-2438
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Puerto Rico English Puerto Rico Español Virgin Islands
1-800-496-9992
1-800-496-9993
1-800-496-9994
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Neelie O’Connor Global Executive Director Customer Experience Operations Enclosure N192289160
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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