Jabra Uc Voice 150 Ms Duo Lync Optimized Corded Headset Instructions

Jabra UC Voice 150 MS Duo Lync Optimized Corded Headset Instructions

Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct?

Compatible Mitel/Shoretel softphones

• Mitel/Shoretel Communicator v.14, 15
• Mitel/Shoretel Connect Onsite

Confirm successful installation

Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Use the following steps to check the installation and configuration.

1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
   
3. Click Configure. The ShoreTel Remote TSP dialogue opens.
   
4. In the Provider Usage section, verify that Use this service provider (enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
   Provider is not installed properly. Reinstall it, and then reboot your
   computer.
6. Verify that the ShoreTel integration displays the Ready status in the
   Jabra Direct home screen.

References

• [FAQTitle] | Jabra UC Voice 150 MS Duo | FAQ | Jabra Support
• Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct? | Jabra UC Voice 150 MS Duo | FAQ | Jabra Support