Mitel H10 Stereo Usb Headset User Guide

Mitel H10 Stereo USB Headset

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About This Document
This guide provides compatibility details of headsets that were tested against various Mitel products. Our partners and customers should consider these when deploying Mitel solutions.
IP Phones Scope
This document only covers the 6900 IP Phones, 6800 SIP Phones, and IP400 Phones

Mitel Headset Support
Mitel-Branded Headsets
The following is list of supported Mitel branded headsets for both SIP and MiNET. See Appendix for specific callouts on feature limitations or special configuration requirements.

Legend:

1. See Configuring Jabra Evolve2 40 USB Headset.
2. See Configuring Jabra Engage 50 USB Headset.
3. See Configuring Jabra Engage 65 USB Headset.

Note: The IP400 series phones support only H20 and H40 headsets. These phones do not support H10 and H30 headsets.

For Mitel branded headsets, Mitel’s support policy is as follows:

• Mitel branded and marketed headsets are fully supported by Mitel.
• Headsets must be deployed as per published Engineering Guidelines, especially for dense deployments (for example, Call Centers) in which wireless technology is used.
• Support includes ensuring software compatibility and feature interoperability between Mitel headsets and applicable products defined in this document.

Third-Party Headsets
For third-party vendor headsets, Mitel’s policy is as follows:

• Mitel does not guarantee the compatibility, interoperability, or individual feature operation for any third-party headset as Mitel is not in control of the hardware design, manufacturing, and software releases/evolution of such products. Although Mitel does not guarantee the compatibility of any third-party headset, we have tested the headsets listed in this document against the specified devices / firmware releases and certified their interoperability as captured herein.
• Third-party headset vendor software (for example, PC utilities) is not supported nor managed by Mitel. Customers should contact the third-party headset vendor directly for any questions or issues on such products.
• Mitel does not guarantee any compatibility claims or statements made on third-party headset vendor websites. Mitel does offer third-party headset vendors access to our MSA partner program to validate compatibility in their own labs. Mitel is enhancing the value of the MSA based, vendor conducted interoperability by performing our own testing of a number of headset models from different vendors such that we can certify their interoperability. This document captures the list of headsets that have successfully passed this Mitel testing.

Mitel Applications
The following Mitel applications are compatible with Mitel branded headsets (H10 Stereo USB Headset, H30 Stereo CC USB Headset, and H40 DECT Stereo Headset (USB)):

• Mitel One / CX
• MiTeam Meetings
• MiCollab Softphone
• MiCloud Connect Client
• MiVoice Connect Client
• MiCC Business
• MiCC Enterprise
• MiCloud Connect CC
• MiVoice Connect CC
• Business Console
• MiVoice Office Web Application (MOWA)
  Note: For third-party headsets supported with Mitel applications, refer to the application’s documentation for a list of compatible headsets.

Supporting Documentation
To access phone-specific and system-specific documentation:

• Visit Document Center.
• Click DEVICES AND ACCESSORIES and navigate to the required documentation.

IP Phones
Mitel has verified the following headsets. The specific Mitel release is provided for headsets that passed testing. Headsets that have been tested but failed to meet compatibility requirements will be marked as non-compliant (NC). See Appendix for specific callouts on feature limitations or special configuration requirements.

Tested functionality

• 2-way audio
• Volume Up/Down – not synchronized with the IP phone
• Answer Call via Headset button
• Hang-up Call via Headset button
• Mute/Unmute via Headset button – not synchronized with the IP Phone
• Basic subjective audio quality tests
• Basic Headset Profile features for Bluetooth Headsets

Testing excluded

• Advanced call control features unique to a specific headset
• Headset software upgrade process as defined by each headset vendor
• Multiple device pairing support and call control options, for Bluetooth headsets
• Advanced buttons unique to a specific headset.

Supported Mitel Branded Headsets for SIP and MiNET
The following is a summary of the Mitel branded headsets supported with the various models of Mitel’s phones for SIP and MiNET.

6900 Series Phones

indicates that an optional Jabra Engage 50 Link Controller is required when used with a Mitel phone. Not required when used with a Mitel PC application.
x indicates not supported

*IP400 Series Phones

* applicable for SIP only.

Supported Third-Party Headsets and Features for SIP

The following is a summary of the features supported on third-party headsets for SIP.

• For Analog and EHS/DHSG headsets: Testing is done on 6865i, 6867i, 6869i, 6910, 6920, 6930, IP480g, and IP485g
• For Bluetooth headsets: Testing is done on 6930, 6940, and 6873i
• For USB headsets: Testing is done on 6867i, 6869i, 6973i, 6920, 6930, and 6940.
  

  Headset Type	Vendor	Headset Model	Headset Version	Phone Firmware	Hookswitch	Ringing	Flashing (LED)	Volume Sync	Mute Sync
  Analog	Jabra	GN2100	Not Applicable	SIP 6.0	No	No	No	No	No
  Analog	Jabra	Biz 2400 II Mono	Not Applicable	SIP 6.0, R2109	No	No	No	No	No
  Analog	Sennheiser	SC 260 with Quick Connect (QC) RJ9 Cable	Not Applicable	SIP 6.1	No	No	No	No	No
  EHS/DHSG	Jabra	Pro 9470 with DHSG EHS cable(incl.)	FW 4.7.0 Value Pack 4	SIP 6.0	Yes	Yes	Yes	No	No
  EHS/DHSG	Jabra	Engage 65 with DHSG EHS cable (1)	FW 4.2.0 Value Pack 3 (Base) FW 4.2.0 (Headset)	SIP 6.0, R2109	Yes	Yes	Yes	No	No
  EHS/DHSG	Jabra	Pro 925 DHSG with 14201 EHS Cable	1.4.6	SIP 6.1	Yes	Yes	Yes	No	No
  EHS/DHSG	Plantronics	CS540 with EHS 37818-11 Cable	Not Applicable	SIP 6.1	Yes	Yes	Yes	No	No
  Bluetooth	Jabra	Evolve 75	Version: 2.32.0 (Value Pack 2)	SIP 6.0	Yes	Yes	Yes	No	No
  Bluetooth	Jabra	Evolve2 65	Headset 2.4.5 Base 1.6.0 Jabra Evolve 1.9.1	SIP 6.0	Yes	Yes	Yes	No	No
  Bluetooth	Plantronics	Voyager Legend	v.110	SIP 6.0	Yes	Yes	Yes	No	No
  Bluetooth	Plantronics	Voyager 5200 UC	v.510	SIP 6.1	Yes	Yes	Yes	No	No
  USB	Jabra	Jabra Evolve2 40 (2)	1.19.0 (Service Pack 2)	SIP 6.0	Yes	Yes	Yes	No	Yes
  USB	Jabra	Engage 50 + Jabra Engage LINK(USB-A) (3) (6)	Headset and controller v2.3.1 (Value Pack 1 Service Pack 1)	SIP 6.0	Yes	Yes	Yes (5)	No	Yes
  USB	Jabra	Engage 65 via USB (4)	Base: 4.2.0 (Value Pack 3) Headset: 4.2.0	SIP 6.0	Yes	Yes	Yes	No	Yes
  USB	Jabra	Evolve 75 + Link370 USB dongle	Version: 2.32.0 (Value Pack 2) Link 370 Version: 1.82.0	SIP 6.0	Yes	Yes	Yes	No	Yes
  USB	Plantronics	Voyager Focus + USB Dongle (BT600)	Headset Version: V.1723 BT600 Version: V.500	SIP 6.0	Yes	No	Yes	No	Yes

Headset Compatibility Guide

Legend:

1. See Configuring Jabra Engage 65 EHS/DHSG Headset.
2. See Configuring Jabra Evolve2 40 USB Headset.
3. See Configuring Jabra Engage 50 USB Headset.
4. See Configuring Jabra Engage 65 USB Headset.
5. On remote (Jabra Engage Link P/N: 50-219), inbuilt LED indicator flashes to indicate an incoming call.
6. No keys on Headset, everything is controlled from USB cable controller.
7. There is no actual ringing, headset announces “Incoming Call”.

Supported Third-Party Headsets and Features for MiNet
The following is a summary of the features supported on third-party headsets for MiNet:

• For Analog and EHS/DHSG headsets: Testing is done on 6910, 6920, and 6930
• For Bluetooth headsets: Testing is done on 6930, and 6940
• For USB headsets: Testing is done on 6920, 6930, and 6940
  

  Headset Type	Vendor	Headset Model	Headset Version	Phone Firmware	Hookswitch	Ringing	Flashing (LED)	Volume Sync	Mute Sync
  Analog	Jabra	GN2100	Not Applicable	MiNet 1.6	No	No	No	No	No
  Analog	Jabra	Biz 2400 II Mono	Not Applicable	MiNet 1.6	No	No	No	No	No
  Analog	Sennheiser	SC 260 Headset- Bianaural, ED + Quick Disconnect RJ9 (4 Pin)	Not Applicable	MiNet 1.7	No	No	No	No	No
  EHS/DHSG	Jabra	Pro 9470 with DHSG EHS cable(incl.)	4.7.0 Value Pack 4	MiNet 1.6	Yes	Yes	Yes	No	No
  EHS/DHSG	Jabra	Engage 65 with DHSG (1)	4.2.0 (Value Pack 3) – Base 4.2.0 – Headset	MiNet 1.6	Yes	Yes	Yes	No	No
  EHS/DHSG	Jabra	PRO 925 + DHSG/EHS cable	1.4.6	MiNet 1.7	Yes	Yes	Yes	No	No
  EHS/DHSG	Plantronics	CS540 + EHS/APS-11 cable (8)	Not Applicable	MiNet 1.7	Yes	Yes	Yes	No	No
  Bluetooth	Jabra	Evolve 75	2.32.0 (Value Pack 2)	MiNet 1.6	Yes	Yes	Yes	No	No
  Bluetooth	Jabra	Evolve2 65	Headset 2.4.5	MiNet 1.6	Yes	Yes	Yes	No	No
  Bluetooth	Plantronics	Voyager Legend	Base: v.6108 Headset with case: v.b001 Headset with stand v.110	MiNet 1.6	Yes	Yes	Yes	No	No
  Bluetooth	Plantronics	Voyager 5200 UC	v.510	MiNet 1.7	Yes	Yes	Yes	No	No
  USB	Jabra	Jabra Evolve2 40 (2)	1.15.0	MiNet 1.6	Yes	Yes	Yes	No	Yes
  USB	Jabra	Engage 50 + Jabra Engage LINK(USB-A) (3) (6)	2.3.1 (Value Pack 1 Service Pack 1) Headset and Controller	MiNet 1.6	Yes	Yes	Yes (5)	No	Yes
  USB	Jabra	Engage 65 with USB (4)	4.2.0 (Value Pack 3)- Base 4.2.0 – Headset	MiNet 1.6	Yes	Yes	Yes	No	Yes
  USB	Jabra	Evolve 75 + Link370 USB dongle	Version: 2.32.0 (Value Pack 2) Link 370 Version: 1.82.0	MiNet 1.6	Yes	Yes	Yes	No	Yes

  USB	Plantronics	Voyager Focus + USB Dongle (BT600)	Headset Version: V.500 BT600 Version: V.2006	MiNet 1.6	Yes	Yes	Yes	No	Yes
  USB	Plantronics	Blackwire 7225	Firmware Version: SetId: v.1.1144.1.1060; USB: v.1060	MiNet 1.6	Yes	Yes (7)	No	No	Yes
  USB	Plantronics	Savi WS440 + USB Adapter (D100Y)	Base v28.27, Headset v28.28, Tuning v.15, USB v.138	MiNet 1.6	Yes	Yes	Yes	No	Yes
  USB	Sennheiser	SC260 USB CTRL II (6)	15.05.83.83	MiNet 1.6	Yes	No	Yes	No	Yes
  USB	Sennheiser	SD Pro 2 ML (9)	SD Headset 175 SD for Lync (Base) 175	MiNet 1.7	Yes (10) (11)	Yes	Yes	No	Yes
  USB	Sennheiser	SC 260 Headset + USB-ED CC 01 MS (QC) Cable	USB-ED CC 01 MS FW: 15.05.89.89	MiNet 1.7	Yes (12)	No	Yes	Yes	Yes

Legend:

1. See Configuring Jabra Engage 65 EHS/DHSG Headset.
2. See Configuring Jabra Evolve2 40 USB Headset.
3. See Configuring Jabra Engage 50 USB Headset.
4. See Configuring Jabra Engage 65 USB Headset.
5. On remote (Jabra Engage Link P/N: 50-219), inbuilt LED indicator flashes to indicate an incoming call.
6. No keys on Headset, everything is controlled from USB cable controller.
7. There is no actual ringing, headset announces “Incoming Call”.
8. Headset LED and Headset Base LEDs still flash for about 5 to 7 seconds after incoming call is answered on Handset of 69xx phone.
9. Set DIP Switch 4 (Auto Link) to ON. Rest of DIP switches are at default.
10. Taking headset off base only automatically answers incoming call on every other attempt.
11. Taking headset off base when phone is idle does not cause dialtone to be heard.
12. Opening idle line using inline controller takes longer using SC260 with USB-ED CC 01 MS as compared to SC260 USB CTRL II.

Appendix A

Configuring Jabra Engage 65 USB Headset

1. On Jabra Direct, navigate to Jabra Engage 65 > Device > Headset and
   1. Set Sidetone to ON.
   2. Set Headset busylight to ON.
   3. Set Pairing without docking to ON.
   4. Set Headset conferencing to ON.
   5. Set Powernap to ON.
   6. Set Optimize audio for music to ON.
   7. Click Apply.
2. On Jabra Direct, navigate to Jabra Engage 65 > Device > Base and
   1. Set Call merging to ON.
   2. Set Default phone for outgoing calls to Softphone.
   3. Set Answer call when undocking the headset to ON.
   4. Click Apply.
3. On Jabra Direct, navigate to Jabra Engage 65 > Device > Softphone (PC) and
   1. Set Softphone connection to ON.
   2. Set Call control with softphone to ON.
   3. Set Playback device type to Audio device.
   4. Set Open softphone line when undocking headset to ON.
   5. Set Ringtone in headset to ON.
   6. Click Apply
4. On Jabra Direct, navigate to Jabra Engage 65 > Device > Desk Phone and
   1. Set Desk phone connection to OFF.
   2. Click Apply.

Configuring Jabra Engage 65 EHS/DHSG Headset

1. On Jabra Direct, navigate to Jabra Engage 65 > Device > Headset and
   1. `Set Sidetone to ON.
   2. Set Headset busylight to ON.
   3. Set Headset conferencing to ON.
   4. Set Pairing without docking to ON.
   5. Set Powernap to ON.
   6.  Set Optimize audio for music to ON.
   7. Click Apply
2. On Jabra Direct, navigate to Jabra Engage 65 > Device > Base and
   1. Set Call merging to ON.
   2. Set Default phone for outgoing calls to Desk phone.
   3. Set Answer call when undocking the headset to ON.
   4. Click Apply.
3. On Jabra Direct, navigate to Jabra Engage 65 > Device > Softphone (PC) and
   1. Set Softphone connection to OFF.
   2. Click Apply.
4. On Jabra Direct, navigate to Jabra Engage 65 > Device > Desk Phone and
   1. Set Desk phone connection to ON.
   2. Set Base ringtone volume to High.
   3. Set Ringtone in headset to ON.
   4. Set Automatic detection of hook lifter type to OFF.
   5. Set Electronic hook lifter to DHSG.
   6. Set Open desk phone line when undocking the headset to ON.
   7. Click Apply.

Appendix B

Configuring Jabra Engage 50 USB Headset
Note: Jabra Engage Link (USB-A connection) is required.

1. On Jabra Direct, navigate to Jabra Engage 50 > Device > Softphone (PC) and
   1. Set Call control with softphone to ON.
   2. Set Ringtone in headset to ON.
   3. Click Apply.
2. On Jabra Direct, navigate to Jabra Engage 50 > Device > Controller and
   1. Set Mute icon button to Mute.
   2. Set Hook icon button to Call Handling.
   3. Click Apply.
3. On Jabra Direct, navigate to Jabra Engage 50 > Device > Headset and
   1. Set Headset busylight to ON.
   2. Click Apply.

Appendix C
Configuring Jabra Evolve2 40 USB Headset

1. On Jabra Direct, navigate to Jabra Evolve2 40 > Device > Softphone and
   1. Set Call control with softphone to ON.
   2. Set Ringtone in headset to ON.
   3. Click Apply.

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