Poly VOYAGER 4320-M UC Wireless Headset
Headset Overview
NOTE: Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to computer audio.
NOTE Adapter design may vary
Standard LEDs
- USB LEDs What they mean
- Flashing red and blue Pairing
- Solid blue Headset connected
- Flashing blue On a call
- Solid red Mute active
- Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
- USB LEDs What they mean
- Flashing red and blue Pairing
- Solid purple Microsoft Teams connected
- Flashing blue On a call
- Solid red Mute active
- Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams desktop application
Charge stand (charge stand model only)
NOTE The charge stand plugs into a computer or wall charger’s USB port.
Connect and Pair
Connect to PC
Your Bluetooth USB adapter comes pre-paired to your headset.
- Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
- The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
- Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.
Configure USB adapter
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.
Windows
- To configure your Bluetooth USB adapter to play music, go to the Start menu > Control Panel > Sound > Playback tab. Select Poly BT700, set it as the Default Device and click OK.
To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound > Communications tab and select the desired parameter.
Mac
- To configure the Bluetooth USB adapter, go to the Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.
Pair to mobile device
- To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.
- Activate Bluetooth on your phone and set it to search for new devices.
- iPhone Settings > Bluetooth > On*
- Android Settings > Bluetooth On > Scan for devices*
NOTE *Menus may vary by device. - Select “Poly V43XX Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base.
Pair USB adapter again
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your headset.
- Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
- Put your headset in pair mode.
- Put your Bluetooth USB adapter into pair mode by selecting “Pair” in Poly Lens App. Your adapter flashes red and blue.
Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.
Pair mode
Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.
Fit and Charge
Wear on the right or left
- To position the microphone on the right or left side, rotate the microphone boom up and over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
NOTE Your headset senses when you change the microphone boom from one side to the other and syncs the audio specific to each side. - Gently flex the headband wider if the fit is uncomfortable on your ears.
Charge
Charge your headset using the micro USB cable or the charge stand (sold separately). The headset
- LEDs flash when charging. It takes approximately 90 minutes to fully charge your headset. The
- LEDs turn off once charging is complete.
NOTE The micro USB cable and charge stand (sold separately) plug into a computer or wall charger’s USB port.
Check headset battery
There are 3 ways to check the headset battery status. Choose:
status
- Plantronics Hub for iOS/Android: check the home screen
- Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or menu bar to view battery status
- Slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.
Headset LED behavior while charging
TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
Load Software
Customize your device behavior through advanced settings and options with Poly Lens App.
Download: poly.com/lens.
Update firmware
Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer with Poly Lens App. Download at poly.com/lens.
While updating firmware:
- Do not use your Poly device until the update is complete.
- Disconnect your Poly device from paired devices such as phones, tablets and computers.
- Do not start a second update from a second device.
- Do not stream media.
- Do not answer or place a call.
The Basics
- Power on/off
Slide the switch to power on or off. - Adjust the volume
Tap the Volume up (+) or down (–) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust the softphone and PC sound volumes accordingly. - Make/Take/End Calls
- Answer or end a call
Tap the Call button. - Answer a second call
First, tap the Call button to end the current call, then tap the Call button again to answer new call. - Mute
While on an active call, tap the red Mute button. - Hold a call
Double-tap the Call button to put a call on hold. Tap the Call button again to answer an incoming call.
NOTE Up to 2 calls can be put on hold. - Switch between calls (flash)
Double-tap the Call button to switch between calls.
NOTE Flash functionality works only between calls of the same type. Flash does not work between mobile and softphone calls. - Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call button. - Answer calls from a second device
It’s easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired device.
To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.
- Answer or end a call
- Launch Microsoft Teams (Teams model only)
Tap your headset Teams button to quickly open and use the Microsoft Teams desktop app.- When not on a call, tap your Teams button to view Microsoft Teams app on your computer.
When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications.
NOTE Teams model and Teams desktop application required. Teams mobile application is not supported.
- When not on a call, tap your Teams button to view Microsoft Teams app on your computer.
- Play or pause audio
Tap the Call button to pause or resume streaming audio.
NOTE Functionality varies by application. May not function with web-based apps.- Track selection
Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track.
NOTE Functionality varies by application. May not function with web-based apps. - Fast forward/rewind
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to rewind.
NOTE Functionality varies by application. May not function with web-based apps.
- Track selection
- Voice assistant
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
More Features
- Select language
You can wirelessly change your headset language using Poly Lens App. Download: poly.com/lens. - DeepSleep Mode
If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.
Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode. - Online indicator
Your headset LED illuminates red to inform others that you are on a call. Manage settings in Poly Lens App. - Corded mode (audio over USB)
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode.- Disconnect your Bluetooth USB adapter from your computer
- Connect your headset directly to your computer with the provided 1.5 m USB cable
- Power off your headset to use density-friendly corded mode
NOTE Your headset battery charges while in corded mode.
Support
NEED MORE HELP?
poly.com/support
Manufacturer:
- Plantronics, Inc. Plantronics B.V.
- 345 Encinal Street Scorpius 171
- Santa Cruz, CA 95060 2132 LR Hoofddorp
- United States the Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Model ID: Headset: V4310/V4310-M/V4320/V4320-M, Adapter: BT700/BT700C, Charge Stand: CB4300. System: Poly Voyager 4300 UC Series has a V4310/V4310-M/V4320/V4320-M headset, a BT700/BT700C adapter and may include a CB4300 charge stand.
xxxxxx-06 04.21
FAQs
Bluetooth on your device should be enabled. Switch on the headset. The headset’s light should begin to alternately flash red and blue. Go to the Bluetooth menu on your smartphone and look for (or add) a device Enter 0000 when prompted for a passkey (four zeros).
Your headset may be utilised for all incoming and outgoing calls when in headset memory mode. By pushing the proper buttons on the headset, you can start and end calls using Electronic Hookswitch (EHS). Not all headsets can use EHS; to use this feature, supported headsets need to be linked to an EHS cable or adapter.
The USB dongle will then start to solidify and flash blue. This indicates that the headset and USB adapter are successfully connected. Now that the connection has been made, you should hear “PC connected” through your headset!
To charge the headset using an AC power charger (not provided) or a USB port on a computer, a micro USB cable is included. In order to charge through USB 2.0 or higher, the PC must be turned on. You might also employ the charge case. 104°F) or at or above 40°C (32°F).
True wireless headphones typically have a battery life of 3 hours or less before they run out of juice. Charger cases come in handy in this situation. A good charging case can extend the listening period of your headphones by at least 5 to 6 hours.
While using the USB charging wire to charge your headset, you can still use it. If a cable—such as an audio or charging cable—is attached to the headset’s USB port, you might notice a modest increase in warmth there.
Since they serve as both the audio source and the receiver, headphones with internal storage do not need a transmitter. To play music without an active connection to media player devices, these headphones typically contain a micro-SD or Trans-Flash memory slot.
Better than a full charge is partial charging. If you can, try to keep the level at 80% or less. Charge nothing overnight. Try not to overheat the battery. While your headphones are charging, try not to use them. When not in use, turn off your headphones.
The earphones need about two hours to fully recharge. If the battery is low, you can extend its life by 10 to 20 minutes by charging it in the charging case.
During a storm, avoid using electrical devices like phones, headphones, and appliances since lightning can travel through their cables and shock anyone using them. Since cell phones are not physically attached to the cables, they are safe to use during lightning storms.
While the headset is on, avoid charging it. Before using the headset for the first time, it must must be charged for at least 30 minutes. Once the headset has received a full charge, it can be left in the charger without risk of damage.
Earbuds with Bluetooth have a lower battery life. The normal battery life of two headphones that are connected by a cable is eight hours, and charging is accomplished via a USB cable. True wireless earphones, in which the two components are distinct, last for three to five hours.
Each time, you can charge it for two to three hours. It often has a red charging indicator light. The battery is fully charged when the light goes off, indicating.
A BLUETOOTH device must be connected to the headset. Put the headset on. Place the headset with the left and right arrows pointing inward. On the BLUETOOTH device, playback music or video. By tapping the headset’s +/- buttons, you can change the volume.
RF (radio-frequency) headphones, also known as dedicated wireless headphones, frequently include a base station that enables direct connection to your TV via either a 3.5mm analog or optical cable.
