Sennheiser Adapt 560 On-ear Bluetooth Headset With Anc User Guide

SENNHEISER ADAPT 560 On-Ear Bluetooth Headset with ANC

The ADAPT 560 | ADAPT 563 headset

Cut through the noise and make your presence felt with a headset that keeps you productive in open offices, or on the move. Get clearer calls with the discreet boom arm for excellent speech intelligibility and use ANC in noisy situations to focus. Whether on a business call or focusing at your desk, multi-connectivity helps you switch between your two favorite Bluetooth® devices. The soft, on-ear wearing style creates all-day comfort and the portable design gives you a handy, stylish, yet business grade audio tool.
UC optimized and Microsoft Teams certified, the ADAPT 500 Series delivers on every professional parameter and offers excellent stereo music performance during your working day. With up to 46 hours of battery life, you can rely on a headset that adapts to the way you work and boosts your productivity.

Key benefits & features

Get clearer calls on demand
The discreet, foldable boom arm and two advanced microphones optimize voice pick up for clearer office and mobile calls
Concentrate anytime, anywhere with ANC
Four ANC microphones reduce background noise to increase work focus, together with plush ear pads for good sound isolation
Ensure clear calls with UC certified solutions
Certified for Microsoft Teams and optimized for UC
Work your way
Portable design that works the way you do with discreet boom arm, music performance, noise cancellation and long battery life
Enjoy comfort and convenience
Soft, on-ear wearing style for all-day comfort. Ear cups rotate and dual-foldable design fits neatly into the handy carry case

Package contents

Product overview

Overview of the headset LED indications

Overview of the dongle

Overview of the dongle LED indications

	Dongle in pairing mode: searching for headset
	3x                            Pairing successful
	3x                            Pairing failed
	Dongle tries to connect to a Bluetooth device
	Dongle and Bluetooth device connected
	Incoming call
	• Outgoing/active call •        Audio playback
	Connected to Teams
	• Teams notification •        Connecting to Teams or Invoking Cortana
	Microphone of the connected Bluetooth device is muted

Overview of the dongle button

Function

• Pairs the dongle with the headset
• Reconnects the headset
• Disconnects the headset

Getting started

CAUTION
Danger of malfunction! The transmitted radio waves of mobile devices can impair the operation of sensitive and unprotected devices.

The headset complies with the Bluetooth 5.0 standard. Bluetooth devices need to support the “Hands-Free Profile” (HFP), the “Headset Profile” (HSP), “Audio Video Remote Control Profile” (AVRCP) or the “Advanced Audio Distribution Profile” (A2DP). To transmit data via Bluetooth, you first have to pair your headset to a wireless device. The delivered dongle is already paired with the headset. The headset can save up to eight paired devices. If you pair the headset with a ninth device, the device with the oldest activity in the pairing list will be overwritten. If you want to re-establish a connection with this device, you have to pair it again. The headset can be connected to two of the paired devices at the same time. You can only connect another device by disconnecting one of the already connected devices. To connect the headset wirelessly with a computer, use the BTD 800 USB or BTD 800 USB-C dongle. The dongle and the headset in the bundles are already paired.

Connecting the headset via the dongle

• Turn the headset on (see page 10).
• Plug the dongle into the USB port of your computer.

The dongle LED flashes blue while searching and switches to dimmed blue when connected successfully to the headset. If Microsoft Teams is invoked: The dongle connects to Teams and lights up purple instead of blue.

To manually pair the headset and the dongle, activate the pairing mode for both:

Press and hold the headset’s Power button and the dongle’s button until the LEDs alternately flashes blue and red. Once the dongle and the headset are connected, the dongle lights up dimmed blue.

Pairing the headset via Bluetooth with a mobile device

1. Press and hold the Power button until the LED flashes blue and red. The headset is in pairing mode.
2. Enable Bluetooth on your mobile device and start the search for Bluetooth devices – see instruction manual of your mobile device.
3. Select “EPOS ADAPT 560” to establish a Bluetooth connection to the headset. To cancel pairing:
4. The LED flashes 2 times blue as soon as the headset finds a device to connect to. The LED turns off.

Using the USB cable

Connect the supplied USB cable to the USB socket of the headset and a USB socket of your computer.

Installing the EPOS Connect software

The free EPOS Connect software allows you to configure and update your headset and offers additional settings.

• Download the software from www.eposaudio.com/connect.
• Install the software. You need administrator rights on your computer – if necessary, contact your IT department.
• Install a softphone (VoIP Software) or ask your admin for support.

Changing Audio settings for the headset – Microsoft® Windows

Windows usually changes the Audio settings automatically if you connect a new headset. If the headset is connected but you hear no sound:

• Right-click the Audio icon.
• Select under output ADAPT 560 as speaker.
• Select under input ADAPT 560 as microphone.

Using the headset

CAUTION
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to permanent hearing defects.

• Set the volume to a low level before putting on the headset.
• Do not continuously expose yourself to high volumes.

Turning the headset on and connecting it

• Press the Power button for 2 seconds. The headset turns on. The LED flashes blue shortly. The headset automatically tries to connect to available paired Bluetooth devices.
• The LED flashes 2 times blue as soon as the headset finds a device to connect to. The LED turns off. If the LED flashes red, no paired device has been found.

Turning the headset off

• Press the Power button for 2 seconds.
• The LED flashes red 3 times and turns off.
• All volume settings are saved automatically when the headset is turned off.
•  Charge the headset . OR  Store the headset

Adjusting and wearing the headset

For good sound quality and best possible wearing comfort, adjust the headset.

• Put the headset on so that the headband runs over the top of your head and the side with the R marking rests on your right ear.
• Adjust the headset so that
  • your ears are comfortably covered by the ear pads,
  •  you feel even, gentle pressure around your ears,
  • a snug fit of the headband on the head is ensured.

Adjusting the volume

You can adjust three independent volume settings for the headset:

1. Call volume: during an active call
2. Audio volume: during audio streaming
3. Volume for ring tone, tones and voice prompts: in idle mode – no active call or audio streaming

Press the Multifunction button to increase or decrease the volume. You hear a beep or double beep for maximum or minimum volume.

Adjusting the headset’s microphone volume for softphones

• Initiate a call on your connected device to someone who will help you find the correct volume setting for your microphone.
• Change the microphone volume in your softphone application and/or in your PC audio application.

Muting the microphone

• Rotate the boom arm up or down OR
• Press the Power button to mute or unmute the microphone.

Using Active Noise Cancellation (ANC)
This headset provides attenuation of ambient noise using Active Noise Cancellation (ANC) technology. Special microphones optimize speech and reduce background noise.

If you are in a noisy environment but would like to have your own quiet space, you can use the headset itself, disconnected from any device, and simply benefit from ANC. You can activate ANC if the battery is sufficiently charged and if the headset is turned on.

Turning Talk Through on/off
Talk Through allows you to communicate with your colleagues without having to remove the headset, even when ANC is turned on. Audio playback will be paused or muted.

Making calls using the headset

The following functions depend on the connected device.
Making a call

•  Initiate the call on your connected device. OR
• Press the Hook button to initiate a call via your softphone.
• If your call is not automatically transferred to the headset:
• Search this function in the instruction manual of your connected device.

Accepting / rejecting / ending a call
When you receive a call, you hear a ring tone and the LED flashes blue.

Accept / hold a call

Reject / end a call

Redialing

Using the voice assistant / voice dial
The last connected Bluetooth device will be used for voice assistant or voice dial. For Microsoft Cortana:

Managing multiple calls

You can use the Headset with up to two connected Bluetooth devices.b Two calls can be managed simultaneously. If you receive a call during an active call, a knock on tone will be played.

Accept / reject second call

Toggle between calls / end active call

Using headset and dongle with Microsoft® Teams / Cortana

To use Microsoft Teams and Cortana with the headset:

• Plug the dongle into the USB port of your computer If Microsoft Teams is already running, the blue LED changes to purple automatically.

Invoking Microsoft® Teams and check notifications

Start Microsoft Teams on your computer. The dongle connects to Microsoft Teams and the LED blue LED changes to purple.

The LED pulses purple to indicate:

• Meeting Join Notification
•  Voice Mail Notification
• Missed Call Notification

Activating and using Microsoft® Cortana

You can activate and use Cortana – Microsoft’s Personal Digital Assistant using Voice command technology – with the headset. Press the Hook button. The Dongle LED flashes purple while activating Cortana. The LED lights up purple and Cortana is ready to use.

Listening to audio using the headset

You can listen to audio via a connected device. The following functions depend on the connected device.

• Play the media on your connected Bluetooth device. The LED on the dongle lights up blue.
• If you receive and accept a call, audio playback is paused and restarts after the call – if supported by the connected device.

Additional functions

Charging the headset battery 

Connect the supplied USB cable to the USB socket of the headset and a USB socket of your computer. The battery is being charged. The LED lights up depending on the battery status of the headset and turns off when the battery is fully charged.

To end charging: 

Disconnect the USB cable from the headset. When the battery is flat, the headset turns off automatically.

Verifying remaining battery power

Some mobile devices indicate the battery status of the headset.

You can retrieve information on the remaining battery power at any time – except while you are in a call:

• Press the Settings button. The LED flashes shortly and a voice prompt is announced.

When the battery power drops below 20%, the LED flashes red and “Recharge headset” is announced several times.

LED Remaining battery power

Storing and transporting the headset

To avoid nicks or scratches on the headset:

1.  Fold the ear cups inwards towards the headband.
2. Store the headset in the case when not in use or when carrying it around. Keep it in a clean and dry environment.
3. Charge the built-in rechargeable battery every 3 months for about 1 hour.

If you leave the Bluetooth range

The range between headset and Bluetooth device is device dependent. The transmission range largely depends on environmental conditions such as wall thickness, wall composition etc. With a free line of sight, the transmission range of most Bluetooth devices is up to 25 meters.

If the audio quality deteriorates e. g. during a call or the link breaks down completely:

• Re-enter the radio range of the Bluetooth device.

If you re-enter the Bluetooth transmission range within 5 minutes, the connection is re-established. After more than 5 minutes the connection breaks down completely and you have to manually re-establish the connection:

• Tap the Multifunction button.

Reconnecting / disconnecting Bluetooth

Reconnecting Bluetooth

• Tap the headset’s Multifunction button or the dongle’s button. The headset flashes 2 times blue as soon as the headset finds a device to connect to. The dongle flashes blue and lights up dimmed blue.
• Double tap the dongle’s button. Bluetooth will be disconnected. The LED flashes 3 times red.

Enabling / disabling voice prompts

In idle mode (no active call or audio playback):

• Press and hold the Settings button until the headset announces a voice prompt for on or off. If the voice prompts are deactivated you hear tones instead.

Maintaining the products and updating the firmware

Cleaning the products

CAUTION
Liquids entering the housing of the device can cause a short circuit and damage the electronics.

• Keep all liquids far away from the product.
• Do not use any cleansing agents or solvents.
• Only use a dry cloth to clean the product.

Replacing the ear pads
For hygienic reasons, you should replace the ear pads from time to time. Spare ear pads are available from your EPOS partner.

1. Carefully remove the old ear pad from the ear cup.
2. Insert the fixation band – stitched line facing to bottom in the space on the ear cup.

Updating the firmware of the products

To update the installed firmware:

• Install the free of charge EPOS Connect software.

Updating the firmware of the headset

1. Connect the USB cable to your headset and your computer. The LED lights up.
2.  Plug the dongle into the USB port of your computer. The LED lights up.
3.  Start EPOS Connect. If there is a new firmware available the software will guide you through the update process.

If a problem occurs

Clearing the pairing list of the headset (Reset)

1. Press and hold the Power button until the LED flashes blue and red.
2.  Simultaneously press the Multifunction button and the Power button. The LED flashes blue 3 times. The pairing list is cleared. The headset searches for Bluetooth devices to pair with

Clearing the pairing list of the dongle (Reset)

1. Plug the dongle into the USB port of your computer.
2. Press and hold the button until the LED flashes blue and red.
3. Double press the dongle’s button. The LED flashes purple 3 times. The pairing list is cleared. The dongle searches for Bluetooth devices to pair with – see page 7.

Specifications

Headset – General

• Wearing style
• Dimensions (W x H x D)
• Weight
• Transducer principle
• Connectivity
• Connector
• Supported Bluetooth profiles
• Supported codecs
• Rechargeable battery (built-in) Charging time
• Standby time
• Battery time
• Range

Headset – Audio

• Speaker frequency response
• Sound pressure level (SPL)
• Total harmonic distortion (THD) Noise cancellation
• Microphone type
• Microphone frequency response Impedance

Dongle BTD 800 USB

• Dimensions (W x H x D)
• Weight
• Connector
• Connectivity
• Output power

Dongle BTD 800 USB-C

• Dimensions (W x H x D)
• Weight
• Connector
• Connectivity
• Output power
• ADAPT 560 | ADAPT 563 Bluetooth® headset

References

• EPOS delivers high-end audio solutions for enterprise and gaming
• EPOS Connect - Optimize and Personalize