Eufy Robovac G20 Hybrid Robot Vacuum Cleaner Owner's Manual

RoboVac G20
Owner’s Manual
T2257 51005003140 V01

Important Safety Instructions

To reduce the risk of injury or damage, keep these instructions at hand when setting up, using, and maintaining this device.
WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with this device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the power supply unit provided.
• Before cleaning or maintaining this device, the plug must be removed from the outlet.
• The battery in this device should only be replaced by a skilled professional.
• When removing the battery, disconnect the device from the supply mains.
• To recharge the battery, only use the detachable adapter (US/CA: GSCU0600S019V12E; UK:
  GSCB0600S019V12E; EU: GSCV0600S019V12E; AU: GSCS0600S019V12E) provided with this device.
• The battery must be removed before this device is disposed of. To remove the battery, first unscrew the screws on the bottom, then remove the back cover. Remove the battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
• This device is for indoor use only.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room-temperature environments only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to clean up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and lose paper. Lift up cords for blinds or curtains. Move power cords, and sharp-pointed and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
• Do not operate this device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
• Do not use this device on an unfinished, unsealed, waxed, or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpets, and not on carpets with tasseled edges or loose threads.
• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
• Only use attachments recommended or described in this manual.
• Do not handle the appliance or plug with wet hands.
• Ensure that the dust bag and/or filters are correctly inplace before usage.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not expose the battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause an explosion.
• Do not modify or attempt to repair the appliance or the battery pack (as applicable), except as indicated in the instructions for use and care.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

Notice
This symbol on the device or its packaging indicates:
Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.
ISED Compliance Statement
This device contains license-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s).
Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

RF Exposure Compliance Statement
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum
distance 20cm between the radiator and your body.
Declaration of Conformity
This product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type
T2257 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/ 
Maximum output power: 18 dBm (For EU)
Frequency band: 2.4G band (2.4000GHz – 2.4835GHz)
 Declaration of Conformity
Hereby, Anker Innovations Limited declares that the product type T2257 is in compliance with Radio Equipment Regulations 2017 and The Restriction of the Use of
Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012. The full text of the GB declaration of conformity is available at the following
internet address: https://www.eufy.com.
The following importer is the responsible party (contract for EU and UK matters)
Anker Technology (UK) Ltd
Suite B, Fairgate House, 205 Kings Road, Tyseley, Birmingham, B11 2AA, United Kingdom Anker Innovations Deutschland GmbH
Georg-Muche-Strasse 3, 80807 Munich, Germany
Trademark Notice

• Amazon, Echo, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
• Google Play and the Google Play logo are trademarks of Google Inc.
• Google Home is a trademark of Google Inc.

RoboVac Anatomy
A. Top & Side

RoboVac Anatomy

A. Top & Side

B. Bottom

C. Dust Collector

D. Suction Inlet

E. Charging Base

LED Indication
You can see the status of RoboVac from the LED indicators.

(Power Status Light)	Status
Pulsing orange	Charging
Solid blue	Standby / Cleaning / Fully charged
Solid orange	Low power and returning to Charging Base
Off	•   RoboVac is off. •  To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 10 minutes.
Flashing red & Voice alert	RoboVac has an error. Refer to the “Troubleshooting>Voice Alert” section in this manual for solutions.

(Wi-Fi Status Light)	Status
Slowly flashing blue	Waiting for connection
Rapidly flashing blue	Connecting with your wireless router
Solid blue	Connected to your wireless router

Using Your RoboVac
Important Tips Before Use

a . Remove power cords and small objects from the floor that may entangle RoboVac.
Use the supplied cable ties to organize your wires and power cords.
b. Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.
c .It is strongly recommended to place boundary strips (sold separately) in front of fireplaces and certain areas (i.e. air vents) that may cause damage to RoboVac if entered.
d. Keep RoboVac away from wet areas during cleaning.
e. RoboVac may climb on top of objects less than 0.67 in/17 mm in height. Remove these objects if possible.
f. Anti-drop sensors will prevent RoboVac from tumbling downstairs and steep drops in most cases. Sensors are less effective if dirty or used on carpeted/reflective/very dark-colored floors. It is recommended to place physical barriers to block off areas where RoboVac may fall.

Preparation

1. Remove the foam blocks beside the bumper before use.
2. Install the side brush before use.
3.  Turn on the main power switch on the bottom of RoboVac.
4. Place the Charging Base on a level surface and against a wall.
5. Remove objects within 3 ft / 1 m of the left and right side and within 6 ft / 2 m of the front of the Charging Base. If you cannot remove the objects, move RoboVac
   to a new place and check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.
6.  Connect the adapter to the Charging Base and a wall outlet.
   When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.

• Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.
• Always keep the Charging Base plugged in, otherwise, RoboVac will not automatically return to it.

 Charge Your RoboVac

• Make sure RoboVac is fully charged before use.
• RoboVac will return to the Charging Base at the end of a cleaning cycle or when its battery is running low.
  Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.

• Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery’s lifespan, recharge at least once every 6 months.

Use Your RoboVac with the EufyHome App
To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.
Before you start, make sure that:

• Your smartphone or tablet is connected to a Wi-Fi network.
• Your smartphone or tablet is running iOS 10.0 (or above) or Android 5.0 (or above).
• The 2.4GHz band wireless signal is enabled on your wireless router.
• The Wi-Fi status light on RoboVac is slowly flashing blue.
• RoboVac is attached to the Charging Base to ensure it has enough power during setup.

1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
2. Open the app and create a user account.
3. Tap the “+” icon to add “RoboVac G20” to your EufyHome account.
4. Follow the instructions in the app to set up the Wi-Fi connection.
   – After connecting successfully, you can control RoboVac via the app.
   – With the app, you can select a cleaning mode, set the time, schedule a cleaning, view the system status, receive notifications and access additional features.

Wi-Fi Status Light

	Slowly flashing blue	Waiting for connection
	Rapidly flashing blue	Connecting with your wireless router
	Solid blue	Connected with your wireless router

• If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine.

Reset the Wi-Fi connection
To reset the Wi-Fi connection, press and hold for 10 seconds until you hear a voice prompt. At the same time, RoboVac will restore the factory default settings.
– The Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection.

Schedule Cleaning

With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.

• You can set the time and customize the cleaning schedules from Sunday to Saturday on the EufyHome app. This function is available in the app only.
  Start / Stop Cleaning
• Make sure the main power switch on the bottom of RoboVac is turned on before use.
• You can also start or stop cleaning via the EufyHome app.
  1 Press to start cleaning in Auto cleaning mode.
  2 Press again to pause cleaning.

Select a Cleaning Mode

Auto Cleaning Mode
After startup, RoboVac moves from the Charging Base and automatically determines its cleaning route, following a bow-shaped cleaning method. When the entire clean is finished, RoboVac automatically returns to the Charging Base.

Press to start cleaning in Auto cleaning mode.

• During cleaning, RoboVac will return to the Charging Base automatically if the battery level becomes low. Once recharged, RoboVac will resume finishing the remaining cleaning.
• By default, RoboVac starts in Auto cleaning mode when it is turned on.

Spot Cleaning Mode
You can select the Spot cleaning mode in the EufyHome app. In this mode, RoboVac intensively cleans a specific area for 2 minutes in a spiral pattern, useful if there is a concentrated area of dust or debris.

Select a Suction Power Level
In the EufyHome app, select a suction power level according to your needs:

• Quiet
• Standard (Default)
• Turbo
• Max

When RoboVac starts cleaning the next time, it will clean according to the suction power level you previously selected.

Select BoostIQ™ feature
In the EufyHome app, select the BoostIQ™ feature according to your needs. RoboVac will automatically increase the suction power if it detects that stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature.
Use Your RoboVac with Amazon Alexa / Google Assistant
Amazon Alexa or Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.
Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the EufyHome app.
• You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or Google Assistant

1. Open the EufyHome app and find “Smart Integrations” in the top left.
2. Follow the on-screen instructions to complete the setup.
   • Currently this feature only supports English, German, French, and Spanish. You could check regularly if more languages are supported at https://www.eufylife.com/support/.

Cleaning and Maintenance

Before cleaning and maintaining, turn off the device and unplug the adapter.
For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your RoboVac usage
habits.
Recommended Cleaning / Replacement Frequency

Clean the Dust Collector and Filter

1. Press the dust collector release button to pull the dust collector out.
2. Open and empty the dust collector.
3. Remove the filter.
4. Clean the dust collector and filter with the cleaning brush.
5. Rinse the dust collector and filter thoroughly with water.  Do not use hot water or any detergent to clean the filter.
6. Air-dry the dust collector and filter completely before next use. You may use another filter if the original one is not dry.
7. Place the filter back into the dust collector.
8. Push the dust collector back into the main unit.

Clean the Rolling Brush

1. Pull on the release tabs to unlock the brush guard as shown.
2. Lift the rolling brush to remove.
3. Clean the rolling brush with the cleaning tool.
4. Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into place.
5. Press down to snap the brush guard into place.

Clean the Side Brush
Foreign substances, such as hair, can easily get tangled in the side brush, and dirt may adhere to it. Be sure to clean it regularly.

1. Remove the side brush.
2. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brush.
3. Use a cloth dampened with warm water to remove dust from the brush or to gently reshape it. Only use the side brush when it is completely dry.

Replace the Side Brush
The side brush may become damaged after being used for a period of time. Follow the instructions below to replace it.

• Pull off the old side brush and snap the new one into place until you hear a click

Clean the Sensors and Charging Pins
To maintain the best performance, clean the drop sensors and charging pins regularly.

• Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.

Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

1. Remove the swivel wheel.
2. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
3. Reinstall the wheel and push in until it clicks into place.
   Do not clean the swivel wheel with water.

Troubleshooting

The solutions below are for general questions. If your problem persists, visit www.eufylife.com, go to the EufyHome app, or contact [email protected] for help.

Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will flash and you will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after voice pack updates. Please follow the voice prompts you have heard to find the cause and solution below.

Specifications

	Battery Voltage	14.4 V
	Power Consumption	55 W
	Battery Type	Li-ion 2600 mAh
	Dust Collector Capacity	600 ml
	Charging Time	300 – 360 mins

	Input	19 V 0.6 A
	Output	19 V0.6 A

	Input	100-240 V — 0.5 A Max
	Output	19 V=0.6 A
	Frequency	50/60 Hz

Customer Service
For tutorial videos, FAQs, manuals, and more information,
please visit: support.eufylife.com.

Contact Us
[email protected]
www.eufylife.com
(US) +1 (800) 988 7973 Mon-Fri 6:15 – 17:00 (PT); Sat-Sun 6:30-16:30 (PT)
(UK) +44 (0) 1604 936200 Mon-Fri 6:00 – 17:00; Sat-Sun 6:00-14:00
(DE) +49 (0) 69 9579 7960 Mo-Fr 8:00 – 16:00 (  ) 03 4455 7823 9:00 – 17:00

For more support phone numbers, please visit: support.eufylife.com/s/phonecontactus Or scan the QR code below:

https://support.eufylife.com/s/phonecontactusutm_
source=qrcode&utm_medium=qrcode&utm_content=Others_&utm_campaign=appliances_manual&utm_term=ZZA4w2

Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

References

• eufy | Smart Home Simplified
• eufy Support
• eufy Support
• eufy | Smart Home Simplified
• eufy | Smart Home Simplified
• eufy | Smart Home Simplified
• eufy | Smart Home Simplified
• eufy Support